Business ProfileforNapleton's Palatine Subaru

********************* was polite, yet the entire interaction reeked of deception. ******************************* assured me over the phone that the forty-minute drive to the dealership was justified, promising they were eager to meet my budget and provide a respectable trade-in value for my car. Despite my initial reluctance due to the distance, ******** convinced me to visit, claiming she had relayed my financial terms to *******************, one of the managers, who was supposedly prepared to meet these terms.Upon arrival, it was clear there was no genuine intention to meet my needs. I was assigned a teenage salesperson, only a week out of training, lacking enough knowledge about the vehicles or the sales process to see the deal through. Worse, I was taken for a test drive in a Forester that was already being negotiated by another buyer and was sold out from under me during my discussions at the dealership!From the beginning, I was transparent about my expectations and offerings. Throughout the process, I was reassured that my terms were reasonable and achievable. However, *****************************, the sales manager, presented a proposal far beyond my budget, severely undervalued my trade-in at a mere $1,000 deduction, and wasted my time and a very long drive.For better service and value, speak to Iusten Baciu at ****** Subaru, *************************** at ****** Subaru, or ********************* at Grand Subaru. They're all quality individuals first and salespeople second.My experience at Napleton's Palatine Subaru was profoundly unsatisfying, typifying a deceitful dealership engaged in a classic bait-and-switch. They seem to value profit over genuine customer service. To **********************, my advice is simple: rectify your business practices before public opinion turns irrevocably against you for prioritizing profits over genuine customer service.