Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on 1/22/2025 from this dealer. I was told to download the Toyota app on the screen of the car which I couldn't do as my phone has an older operating system. Every time the car starts the same screen comes on wanting me to download the Toyota app. I was reading the owner's manual last night and after a year you have to pay to use the navigation system in the car through the Toyota app. I wasn't told this at the dealer and I am not paying for that. I asked the dealer to remove the app screen that comes up every time the car is started so I can listen to the radio and do the other functions that the screen provides. I was told there is no way to make the app screen go away. It will come up every time the car is started forever. So for almost $40K I have a screen that can't be turned off unless I pay for a Toyota app I don't want. So my screen is essentially worthless unless I press button after button to get the screen to go away until the next time I start the car where the same screen comes up again. Totally unacceptable imho.

  Business Response

  Date: 01/29/2025

  Dear *** or Madam,

  I have had the opportunity to speak with both ******* and **** ******.  Both are complimentary of our dealership, as well as, their sales representative.  I feel we had productive conversations.

  Dr. ******' concern is with the ******* that occur when starting her vehicle.  We can assist with the elimination of the majority of these ******* such as a requirement to synch a cell phone.  I have invited Dr. ****** to return to us for assistance.  We can help with synching the phone.  This annoying Pop Up should then stop.

  Dr. ****** also had a concern about her driving being tracked by the Manufacturer,  I relayed that we can use the ***** button in her vehicle to call Toyota directly and have Toyota turn off any tracking services built into the car.  I did explain that by doing so, she may lose some of the features built into the car.  Dr. ****** feels that "lifetime connectivity subscriptions" should be in the purchase price of the vehicle and should not be a monthly subscription fee for continued usage.

  Another concern we discussed was that Dr. ****** does not like the Advertising Pop Up that occurs when she turns on the radio.  I explained that the Advertising Pop Up is controlled by the radio station and not by Toyota.  I advised them that we could not delete that Pop Up and they did understand.

  I invited ******* and **** ****** to come back to the dealership to see me so that we could discuss their concerns in more detail or if that is not possible, to schedule a specific time for a phone call.  I thanked them for their business and hoped they were enjoying their new vehicle.  They did mention to me that they would return to us for any future vehicle purchase.

  Respectfully submitted,

  *** ******, General Sales Manager

  BREDEMANN TOYOTA

  ************

   

   

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was bought in to the dealership for an oil change and a diagnostic for some knocking and the engine of my 2023 Toyota tundra truck. My truck has been stranded at the dealership since July 2024 it has been two months and the dealership has been holding my car due to the fact that there has been a delay on parts to arrive, and they are not willing to cooperate with The manufacturer or myself to come up with a solution to either pay the amount of The two months even though I paid three months for my car has been stranded at the dealership and the other option was to remove the two months off my lease term I am basically paying for a car that I dont have in possession and theyre sending me in circles between the dealership, the service, the financial department and the manufacturer company No one is taking accountability and no one is willing to give me answers and I do not know who to turn to help me with my situation because at this point, I am trying to make ends meet and Im doing it without my truck. 

  Business Response

  Date: 09/06/2024

  Dear *** or Madam,

  ************************ truck repair was completed yesterday, September 5, 2024.  We are trying to get the customer's approval to drive the vehicle for an extended test drive to make sure the vehicle is operating to specifications.  He was both called and emailed.  The vehicle repair has been completed and is ready to be returned to ********************.  ******************** had not returned our call or email as of this morning.  We await his return response.

  It is dealership policy not to reimburse customers for lease or finance payments made while waiting for parts to come from the Manufacturer.  We apologized for the delay.  Should the customer wish to take up the Manufacturer's parts delay, he would need to contact Toyota Motor Sales directly.

  If you have any questions, please feel free to contact me.

  Respectfully submitted,

  *********************, Service Director, Bredemann Toyota

  ************

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove to Bredemann Toyota for an evaluation because when cleaning leaves by the wiper blades, my friend noticed the brake fluid reservoir was a quarter inch below the fill line. No brake fluid ever leaked on our driveway. If an issue, I would not have been able to drive my car. Once on the lift, the service adviser showed me a wet brake hose and said there was rust on the frame. An hour later, he quoted ******* to repair. I refused. He then came back with a slight lower price and I still refused. He kept me waiting a half hour more and took me to a window where he made me feel rushed and forced to sign a paper that he did not give me time to read. I paid $170.00 for diagnostic plus $10.10 for brake fluid to top off the reservoir if needed. ********************************* still would not bring my car out and kept me waiting even longer. When my car was out, there was a rag under the rear tire and brake fluid was leaking. The rag was soaked. I had driven my car into the dealer with absolutely no leaks and a 95% full reservoir. I took a serious risk when leaving the dealership and driving my car in the condition they returned it to me, but I carefully drove only a few blocks to a family member. He took pictures showing where that the brake hose was cut. Brake hoses have many layers with steel strands. A strand is visible where the mechanic tried clipping it. Photos show a very visible deep cut. The service adviser refused to bring my car out until I gave payment and signature. ********************************* and his mechanic have a history of fleecing customers and inflating charges (mechanics get paid per job) as evidenced by online reviews. **************** lied to me and said a mechanic with 30+ years experience worked on my car when asked the name. The mechanic was very *****. I now have his name. **************** rebills my credit card, lies, and claims the brake line is *****, when pictures show the brake line is perfect with zero rust. I want payment returned to my credit card immediately.

  Business Response

  Date: 09/04/2024

  Dear *** or Madam,

  ********************** scheduled an appointment for July 2, 2024.  ******** stated she was having to add brake fluid to her 2005 4Runner.  ********************** brought her vehicle in on July 2, 2024 specifically for the following issue, "Customer states brake fluid leaking, inspect and advise".  (RO copy is attached.)

  Master Diagnostic Technician inspected the vehicle and found that the rear brake lines were leaking and would need to have them replaced all the way up to the front of the vehicle due to heavily rusted lines and fittings.  We informed ********************** that this would be very expensive.  Advisor showed the customer the issue and explained the needed replacements.  Customer then stated that our service department "made her lines leak" during this service visit.  That was not the case because the customer brought her vehicle in for a "brake fluid leak".  Those were the customer's own words.  ********************** made an appointment for this service visit, July 2, 2024, because she needed to keep adding brake fluid so there was already a leak present.  Our shop DID NOT cause the brake fluid leak.

  The underside of this vehicle and its components are failing due to rust.  On September 21, 2021, our service department replaced all the metal transmission oil lines and power steering lines because they were rusting away and leaking.  On January 31, 2023, we replaced the light bulb sockets because they also had rusted away and were no longer lighting up the bulbs.  

  The underside of the 4Runner is getting dangerous to drive due to the frame rusting out.  We advised ********************** that a repair to this vehicle would not be safe.  Our Master Diagnostic Technician and our Shop ******* were involved in this diagnosis.  The rear brake lines need to be replaced all the way up to the front of the vehicle.

  Please feel free to contact me with any questions.

  Respectfully submitted,

  *********************, Service Director

  BREDEMANN TOYOTA

  ************

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22222921
  
  I am rejecting this response because: 

  
  Please reopen the complaint I filed regarding the damage the young technician caused to my car. In trying to defend him, I can show that *************************** lied about EVERYTHING he said was wrong with my car.
  
  1) I brought my car in NOT because it was leaking brake fluid for weeks as he stated. I had been driving it for months with the brake fluid near the very top of the reservoir fill line. My daughter recommended getting it checked out. Since the damage the mechanic caused to my car, I have since talked to other mechanics and learned that a slight decrease in the brake fluid level, such as a half inch, can be normal over time due to absorption of moisture or changes in the components.
  
  2) ********************* lied when he said a Master ******** worked on my car. *******************************, a relatively new hire and quite young, Tech #******, is NOT a Master Mechanic. I called to get the correct spelling on his name and spoke with *******, who works scheduling appointments. I spoke with other advisers who confirmed that he was new and NOT a Master ********. See circled Tech number on paperwork.
  
  3) ********************* lied again about certain components rusting away based on a date he gave of 09/21/2021.  I brought my car in for an oil change and cooling system temperature issue on 06/23/2021. The Vehicle Report Card shows absolutely NO rust, NO corrosion, and all boxes were checked GREEN. I dont know where he got a date of 09/21/2021, but just three months prior, my car was serviced with a no mention of anything rusting away. See attached.
  
  4) ********************* should know that it would not be possible to drive more than a mile with what brake fluid remained in the brake lines after the deep cut which occurred at the dealership prior to them bringing the car to the service door with a rag under the left rear tire. As noted, I had been driving the car for months prior to bringing it to the dealers service department. See attached email from engineer.
  
  5) ********************* states that the frame was so rusted out. Why would the Service Adviser even give a quote on a brake line repair of $4200.00 and then return with a quote a few hundred dollars less? Its unconscionable that a dealer would want to take liability if the frame was in such poor condition with a hole in it! It does not make sense.
  
  I am prepared to send every piece of evidence to the ********************************* and to Toyota Headquarters regarding the lies and deception if ********************* continues to rebill my credit card for $180.10. On July 3rd, I had the expense of having to rent a car for a week. Bredemann should be paying me for all the expenses because of the intentional damage. I can only say that the technician thought he would get paid for a huge job and his Service Adviser would get a percentage, per dealership policy as confirmed by their honest service advisers.
  
  Thank you.
  
  Kind Regards,
  
  *******************************
  
  I was unable to attach 3 other files due to size. I will try attaching in a separate email or once case is reopened.
  
  
  

  Business Response

  Date: 09/13/2024

  In response to Ms. *********** reopening of the case and further questions, I am going to take them in the order of the reopened case.

  1.  "Slight decrease in brake fluid level can be normal over time due to moisture absorption or changing components".  Brake fluid is a hygroscopic substance.  It absorbs moisture.  So your other mechanics are telling you the exact opposite of what brake fluid is capable of doing.  It would INCREASE in volume if it was allowed to absorb enough water to move the level up a half an inch.  One component change would change the level because someone would have opened the system to replace the part.

  2.  Toyota Motor Sales does not require Expert, Master, Hybrid or MTD technicians to be of a certain age.  I have great technicians that range from ***** years of age.  But if the age of the technician makes Ms. ********* more comfortable with ability, ***** is a Master on all aspects but his tenure with Toyota (60 months).  Our Shop ******* (a Master tech) has been with our store for 35 years.  He confirmed ******* findings.  ***** wanted the ******* to inspect the frame to confirm his opinion that this vehicle was becoming unsafe to drive.

  3.  I think it is best to let the documents speak for themselves on this question.  I have attached the scanned original Repair Orders and the completed invoices for all the repairs in the past that were related to corrosion repairs.  Ms. ********* signed them at the time of write up and she also signed the completed invoices at the times she picked up the vehicle.

  Repair Order 348862:  Radiator leaking because it's corroded in the lower fins.

  Repair Order 359810:  Power steering and transmission lines corroded and leaking.

  Repair Order 423332  Corroded light sockets.

  Repair Order 425490  Corroded light sockets and wires once again.

  Repair Order ******  Brake fluid lines leaking and a hole in the frame was discovered making vehicle unsafe to drive.

  4.  As I recall the conversation that I had with the customer on the concern was that she had been adding brake fluid to the car for a few weeks.  It seems that the timeframe could have been longer based on the information she provided.

  5.  We have to quote the repairs a customer is coming in for.  If you look at Repair Order ******, we even noted on the customer's paperwork that there is a hole in the right frame rail making it unsafe to drive.  Unfortunately, a written warning does not stop people from driving these vehicles.  We see it everyday.

  The simple fact here is that the customer brought the truck in for ** to inspect a brake fluid loss.  A loss that she had been having for "months", one that her daughter wanted her to have checked.  That is what we did.  We did not cause the loss of fluid.  It is not even an issue that the customer could have prevented.  It really comes down to the area in which we live, we have cold, icy, snowy *******. The salt has attached the underside of this truck for 20 years.  The radiator, power steering lines, transmission lines, and wiring have all seen the same fate that the brake lines and frame now have.  We did nothing to make this better or worse.  In testing the brake for leaks, we are pushing the pedal in the shop more than you would driving on the road. A  leaking line leaking a little is a bad as a line leaking a lot.  No matter the leak size, it is unsafe.  

  I have never met Ms. ********* in person but I am willing to meet with her in person and show her the underside of the truck while it is up on the hoist.

  Respectfully submitted,

  Bredemann Toyota

  **** ******, Service Director    ************

  ***************************************************************

   

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22222921
  
  I am rejecting this response because: I read and will be rejecting the business response. This is to let you know that I am talking to other Toyota ****************************** and Service Professionals who are letting me know their best practices regarding any and all of the Bredemann claims. I will be sending my reply later this afternoon.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/23/2024

  Dear *** or Madam,

  To review once again, Ms. *********** 2005 Toyota 4Runner is a 19 year old vehicle with ******* miles on it.  Her vehicle, like all vehicles in the ******* area, is affected by our snowy, icy, wet *******.  Under carriage parts will rust over time.

  When making her appointment, Ms. ********* told us she noticed a brake fluid leak.  This was three weeks prior to the appointment she scheduled with us for July 2, 2024.  On July 2nd, we inspected the vehicle and made our recommendations which are noted on Repair Order 497874.  Recommendations were reviewed with Ms. ********* and she was also shown the hole in the frame while the vehicle was up on the hoist.  We did make Ms. ********* aware of the fact that this vehicle is unsafe to drive, both, in face to face conversation and in print on the Repair Order which she signed.  (We did include a copy of that Repair Order in our previous correspondence to the BBB).  Ms. ********* was charged $170.00 for this inspection.  Ms. ********* used her credit card to pay the invoice.

  Subsequently, Ms. ********* contacted her credit card company to stop payment for services detailed on Repair Order 497874.  Ms. *********** credit card company has denied her request.  The credit card company ruled that she made an appointment for a brake fluid leak, the appointment took place, and she paid for services rendered.  There would be no chargeback.

  In Ms. *********** correspondence, she speaks of a $180.10 charge for which she requests a refund.  We do not know what that $180.10 is for.

  Ms. ********* also contacted Toyota Corporate and opened a case with them regarding the brake fluid leak.  Toyota Corporate reviewed the case information, noted that the customer's complaint was that of a brake fluid leak which she noticed three week prior to the service appointment she scheduled with our shop.  Toyota Corporate closed the case.  Bredemann Toyota did nothing to create the leak during her July 2, 2024 service visit.

  Ms. ********* also claims that the technician who worked on her vehicle could not be an Expert Technician because of his age.  Our technician is certified as an "Expert Technician" and our Shop ******* is certified as a "Master Technician".  We would provide copies to the BBB upon their request only and for their viewing only.  We view these documents as part of our employees' private and confidential personnel records.

  Ms. ********* has also claimed that she has called Mr. **** Bredemann and that he keeps changing his out of office message on his phone.  It is not part of my job responsibility to track Mr. ********************** schedule, but I have confirmed that, he, in fact, was out of the office recently for a vacation and then to attend the Toyota National Dealer Meeting.  His voice mail greeting would naturally reflect the dates he would be out of the office.  There were no voice mails left by Ms. ********* on Mr. ********************** voice mail.

  Again, we respectfully submit our response in order to close this case.  Please feel to contact me with any questions or needed clarification.

  **** ******, Service Director   ************

  BREDEMANN TOYOTA

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I contacted Bredemann Toyota on Apr 23 to make an appointment for my car's (2005 *********** *** change, the lady on the phone made the appointment on Apr 29 2024, and the I asked: how much does it cost for synthetic *** change, which she replied: 59.95.I arrived to Bredemann Toyota on the designated day at 10:30 am, a service consultant by the name *********************** where he took my information and what I needed, which was a synthetic *** change and to make 2 keys, at this time **** said, we don't know how much are the keys, because they might have a chip inside the key, but made me sign on a print out sheet.About 12'00 pm, **** came to the resting area and hand me the bill, the whole bill was for $97.43, and the synthetics *** change was for $79.46, right away I knew this is the regular price not the discounted price the lady told me on the phone, I asked to see the manager to discusses the wrong charge. a service manager by the name ********************* said the price for synthetic *** change is $59.95 for newer cars, but not your car, and the he went to say that i approved the work by signing earlier, an d he showed me an estimated hand written number on top of my signature, which I disputed his analogy, because I signed earlier there was no handwritten numbers and they did not know how much were the keys to figure out an estimate.What I need for resolution is to get the difference of what I paid and what I was quoted. Thanks

  Business Response

  Date: 05/16/2024

   Dear Sir or Madam,

  Firstly, I would like to apologize for not responding sooner.  Either there was a glitch on my PC or I inadvertently missed the original email dated May 1, 2024 for the ****************** complaint.

  I am forwarding the response from our Service Director, ********************* to ********************** complaint along with an attachment of the Bredemann Toyota work estimate signed by ******************.

  Customer, *************************, called in to make an appointment for an oil change.  ****************** informed our appointment rep that he wished to use a synthetic oil change coupon for $54.95.  The rep made the appointment based on the customer's request for a synthetic oil change.

  Customer came in for his appointment.  ****************** owns a 2005 Highlander that requires 5w30 oil.  We have available a $59.95 coupon for a synthetic oil change which only applies to vehicles requiring 0.w20 or 0.w16 oil which is specifically printed out on the coupon.  This coupon does not apply to the type of oil needed for ********************** vehicle.

  The Service Advisor explained the type of oil required for ********************** 2005 Highlander and the additional cost involved for the oil ****************** wanted.  The customer approved and signed for the oil change to be done and for two new keys.

  After the work was completed and ****************** was to pay for the services, ****************** stated he was not going to pay the bill.  ****************** had a conversation with my Service Manager as well as myself.  I reiterated that ****************** was informed about the type of oil that was required for his vehicle and the additional cost up front, and, that ****************** approved the services and cost and we went forward and performed the correct services.  ****************** then accused us of printing the estimate of the work to be done after he signed the estimate.  That is not the case.  All information was given to ****************** prior to his approving and sigining the estimate. At this point, I calmly asked ****************** to pay for the completed work which he approved or leave his vehicle.

  Respectfully submitted,

  *********************, Service Director   ************

   

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21653247
  
  I am rejecting this response because:

  The price of the synthetic oil change is an everyday law price, does not require a coupon, you can call the business and verify my statement, and when I called about the price, I was not informed that my car does not fall under this price.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/20/2024

  Dear ************:

  The low price which ****************** quotes is ONLY for Ow20 and Ow16 weight oil.  ****************** has been putting an oil in his vehicle that Toyota does not offer in a full synthetic form.  We had to source ********************** requested oil from outside the dealership.  This was done ONLY to honor his authorized request of using full synthetic 5w30 oil.

  Respectfully submitted,

  *********************, Service Director - Bredemann Toyota

  ************

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21653247
  
  I am rejecting this response because:

  When I called for an appointment for my car, I was quoted for $59.95 for a synthetic oil change, this is my second time I was going for service, in this location so all the information of my vehicle including the *** number, was in the dealer data base, so, the person who I called for an appointment, should let me know that my car does not qualify for this price and no  to quote me 59.95.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/22/2024

  Dear Sir or Madam:

  At the time of the write up for the servicing of the customer's vehicle, ****************** was informed of the price of the oil that he requested, NON-TOYOTA oil.  The customer approved the service and pricing.  At the time of write up, if the customer felt there was an issue with the price, it should have been brought up and discussed at that time.  The customer could have declined.  However, the customer authorized and approved the work to be done.

  The work was completed properly.  Now, after the fact, the customer does not want to pay for work that he authorized to be done, and, at a price lower than was quoted.  We do not see that any discount is in order.  We respectfully request that this case be closed.

  *********************, Service Director

  BREDEMANN TOYOTA, ************

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with the internet service sales person *************************** on 11/21 & ******** times regarding purchasing a new Toyota Corolla,She explained that the Corollas on property were sold as were most in transit.It was possible to put down a $500 refundable deposit on cars in transit or a deposit on a factory order to arrive in 5 to 6 months.Originally, I became interested in buying a car after getting an $18,000 loan offer from *********** The Chase site had links to local dealers including Bredemann Toyota in Park Ridge.On the Bredemann Website was a Blue exterior Corolla with a Black interior that ******** said was still available in transit. If I wanted to hold it a refundable $500 deposit was needed to hold it.******** asked about a ********** to come in. I responded Wednesday 11/23 after stopping at Chase bank.Chase was closed.I arrived at the dealer to put a deposit on the Blue Corolla and was told by ***************************** the vehicle was not available & was never available.I felt misled, angry & confused.I feel that this was bait & switch - FRAUD and an integrity problem at this dealer which is clear in the other BBB cases here with Bredemann Toyota.I said I would go somewhere else & ******* said that other dealers would be the same.I felt insult added to injury.Ironically, I left and purchased a $35,000 Cross an hour later another Toyota Dealer.It would be nice to see them admit their mistake and take down fake ads.

  Business Response

  Date: 11/25/2022

  ************************ did indeed speak to *************************** regarding the purchase of a new Corolla LE model for approximately $22,000, which our website inadvertently had listed as in-transit / available for purchase. Unfortunately, we had experienced a technical issue with our website listing, and somehow missed correcting this particular car's availability. I was completely our mistake. ***************************, our salesperson, and *********************, our general sales manager, attempted to explain the error and apologize to ************************, who was understandably disappointed that the Corolla was not available to reserve for purchase. We would have been more than happy to take an order from ***********************, but it would have taken time to secure the vehicle for him. We mmediately corrected the listing error.  No order was written. No deposit was taken. No money was lost. There was no fraud committed. Fortunately *********************** was apparently able to purchase a more expensive Corolla Cross for $35,000 from another dealer the same day. We know *********************** will enjoy the new Corolla Cross, and again apologize for our incorrect listing, which led to the waste of his time.