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Business Profile

Car Wash

Rainstorm Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Rainstorm Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rainstorm Car Wash has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the $5 for 30 days car wash on line and it said that a code would be sent to my email address. I never received an email or a code and the site said when I went to cancel the service that no account could be found under the information I put in . Also the money was deducted on the day I signed up for the service.

      Business Response

      Date: 05/15/2024

      Thank you for reaching out.

       

      According to our records, your receipt with your barcode information was emailed to the address provided ************************* on 8:26 am, May 10, 2024. Please see attached screenshots.

       

      Please be sure to check your spam/junk folder for the message, or you can use the screenshots provided in this message to access the information from the email.

      Customer Answer

      Date: 05/15/2024

       I am rejecting this response because:
      I never received this in any of my email , junk mail. I just want my money refunded back to me and to cancel this transaction all together. 

      Business Response

      Date: 05/16/2024

      This customer has been emailed the information as indicated by the screenshots. They were shown when the email with their account information was sent, and advised to check their spam/junk folder for the message with their account details/receipt/order confirmation.

      Business Response

      Date: 05/16/2024

      Should this customer wish to cancel their account, the best way to do so is by visiting their online portal at **********************************************. They may request a refund in the comments section.

      Customer Answer

      Date: 05/17/2024

       I am rejecting this response because:
      I have made several requests to cancel the membership and get a refund and have these cancellation email sent tho ********************* and still haven’t received anything. 

      Customer Answer

      Date: 05/17/2024

      We are here because I no longer want to have a membership with this company as they haven’t provided me wit any confirmation or codes to use and have taken my money. 

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled my membership 3 times. Still getting charged each month even though I’ve called them 5 times and they ask for my name and number and say a manger will get back to me but never does.

      Business Response

      Date: 12/19/2023

      Thank you for reaching out.

      There are two accounts (both at Rainstorm Peoria Allen) under the name ***** ****** (screenshot attached).

      One account has been inactive for a year and a half (barcode *****+******). The second account (barcode *****+******) has been successfully canceled and a confirmation email was sent on 10:43 am, Dec 4, 2023 (screenshot attached).

      It appears as though a downsell retention offer was accepted on November 16th (email sent on 12:30 pm, Nov 16, 2023) while at the same time a cancellation request was also submitted (email sent on 12:30 pm, Nov 16, 2023). The customer was then charged again on 12/2/2023 for $16.50.

      Please send an email to **************************** so we can connect you with the site manager to explain the situation and see if the $16.50 refund is possible. Since the customer submitted a retention offer and a cancellation request at the same time, the retention offer was honored and the card was processed in December for the next month of service.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Rainstorm Carwash on 5/30/2023 between 4:35-4:50pm. The gate fell on my brand new vehicle and caused damage. There is a dent, paint marks and chipped paint on my vehicle. I spoke to the manager and filed an incident report but have not heard anything. My vehicle is brand new, not even a month old, and looks like garbage due to their negligence. I want a refund of my monthly membership and want my repairs paid for in full.

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2019 ram hemi bed cover was damaged inside the car wash and the worker took pics and made me fill out incident report and was told the district manager will contact me and been calling and no resolution to this matter. My truck frame was damaged and your workers seen everything so why the delay and not calling me back like to tell me every day

      Customer Answer

      Date: 04/27/2023

      The district manager called and offered a gift card equal to the repair amount , I need to fix it then give them the receipt to get the gift card. Would like to update the claim  

       

    • Initial Complaint

      Date:04/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This car wash business offers a "Fast Pass" a monthly fee providing use of the car wash any time during that month. I had a Fast Pass for a long time and had no problems it was $22.00 per month. I no longer frequent East Dundee and hadn't used the pass for a couple of months. I used it in November, 2022. They have the exact date. After going through the car wash I stopped in to the office and cancelled my Fast Pass and he took care of it right then and there at the computer. I have been charged for 3 more months, automatically deducted from my credit card. I called the manager and explained that I had cancelled it and wanted my money back for December. Nothing happened, I was then subsequently charged again in January and February, 2023. I called the manager and told him this is continuing to happen and I was pretty upset. A District Manager called me and told me he'd resolve the issue and refund me the $66.00 I haven't received any refund yet and now it's been about a month since the phone call.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of this business (Empire locatiuon in Bloomington, IL) with a renewing membership. In January I purchased a new vehicle and was told I would need to cancel my old plan and start a new plan for the new vehicle as it was not tranferrable. I cancelled the plan via the online system approximately February 1. The plan auto renewed on Feb 19. ($40) Sometime around February 21 I called the location and asked for help cancelling the plan -- I did not request a refund as I thought perhaps I had made a mistake with the online system. I was told the plan would be cancelled but remain active until March 19 as it had already renewed. March 19 the plan auto drafted and renewed again. ($40) This was a Sunday and I called the location, an employee answered the phone, I explained my situation and asked for help in properly cancelling the plan and with a refund of the $40 it charged in March after I had cancelled over the phone in February. He told me he could help with cancelling the plan moving forward, but a refund would not likely happen because in his words "it's just the way it is". I asked for a manager but he said they are not in on Sunday, he said he would leave a message and I would be contacted by a manager the following week. I have yet to be contacted by a manager, I have reached out to the location multiple times in two weeks (more than 6) via phone and the phone has not been answered. I have also put in two requests for a manager to contact me via their contact us form on the business website. I have yet to receive a call back or a refund. I have been charged a total of $80 for services on a vehicle I do not own since my initial cancellation of the plan.

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 2, 2023, we took our car to the car wash to get washed after getting the car washed we noticed a tether was stuck in the hood of the car which bent the hood of the car and damaged the right side of the quarter panel of the vehicle I have reached out to this business on several occasions with only promises that the manager would call but he never did.

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May I canceled my account and just realized they were still charging me when I called back to tell them general manager said not his problem

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been charging me for four months after I canceled. The number on the site is not active. This is theft and I want my money back.

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to get a carwash at Rainstorm on 10/4/2022 at 7:52am Sale #***********. Apparently I accidently selected a car wash that is auto charged every month in the amount of $40.00, but the receipt I was given doesn't have any barcode or anything on it for me to be able to get more car washes for the money. I just threw the receipt in my wallet and didn't even look at it until I got home that day and immediately started trying to call the carwash to cancel. You also can't cancel on their website as it states on the receipt. I don't have the number they request on their website to cancel and the couple of times I have tried just putting in the sale # it states the website is being worked on, sorry for the inconvenience. I have tried repeatedly since October 4 to contact someone from the car wash, but the phone number listed on my credit card charge ************ is not in service, so you can't even contact someone to dispute or cancel. I also left a voicemail on the phone listed online ************ and no one ever returned my call. I do not live or work in Peoria and do not want more car washes than just the one I received that day. I filed a charge dispute with Goldman Sachs, my credit card company this morning. I just want the reoccurring charges to quit.

    Rainstorm Car Wash is NOT a BBB Accredited Business.

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