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          Business Profile

          Collections Agencies

          T-H Professional & Medical Collections, Ltd.
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/13/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            T-H Professional Medical Collections called me in May 2024 that I had a debit which could be true if I could see the statements of who this is for and when it occurred, but I never received anything by mail or call until this call. When I spoke to ****** in May I agreed to set up a payment draft each month as long as they send me a receipt after each draft and 1 that day that shows the balance and the transaction that was made that day. Still to this day I have not received anything, they keep taking money out with no proof of the debit balance or anything. When I ask, they always tell me they sent it in the mail, and it must be lost in the mail. I have requested that they stop taking the drafts out or I will stop them with my bank if I don't receive the documents requested. Plus, whoever they are collecting money for it isn't reflecting on my credit as I am paying on it. I want something to be done about this as I have read many reviews, and this is the way that they work, and some people are saying that they never stop taking from you even when your balance has been met. I work too hard for my income for them to steal it.

            Business response

            09/16/2024

            ***** called us and set up the automatic agreement. We held the account off here Credit Report as she agreed to pay.

             

            email me at ******************* with permission to reply with bill copies and a History of payments. Please do this immediately so this can be resolved. Obviously the mailing of Statements, receipts isnt working.

            ***** just called is 9/13/2024 asking us to continue the payment agreement, is this still accurate? We are complying with every request you have asked. 


            *******

          • Initial Complaint

            06/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have no idea why this number is calling me. I have Medicaid and have no outstanding medical bills. I got no notices of owing any money. I would like the calls to stop. And no one leaves a message. There is nothing on my credit report from any collection agency.

            Business response

            07/01/2024

            This is possibly a simple wrong number. A call back to notify us this is possibly a wrong number would have been an acceptable action to take.

            Thank you

            Customer response

            07/01/2024

            Ok. If I am a wrong number. Can you please stop calling me. I would appreciate it.

             

            Thank you

          • Initial Complaint

            04/14/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            No more than one medical bill was received from original medical facility while awaiting insurance payment. No letters or calls from this collections agency. Disputes attempted through credit karma and transunion. No proof of this debt yet it’s still on my report. No way to even context agency to verbally discuss.

            Business response

            04/16/2024

            TH Professional and Medical Collections will mail a complete itemization as requested. To the address that has been provided. it will be mailed today. 

            Customer response

            04/17/2024

             Better Business Bureau:

            I will await materials for 7-10 business days  if not received I will contact again  


            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

             

             

             

          • Initial Complaint

            10/31/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for the debt associated with ******* ******** ************. I do not have any contractual agreement with T-H Professional & Medical Collections, Ltd., and despite my request, they have failed to provide me with the original contract. As this matter is of great concern to me. I request the BBB's intervention if this is not resolved.

            Business response

            11/03/2023

            ******* ******** ************ ********** reads and interprets Xrays/MRIs etc at ** ******* ******* ****** and many other Hospitals. When a patient goes into the Hospital they sign a form acknowledging that the will receive another bill from a Radiologists. Having said that when an account comes to Collection its is the Provider or services choice to turn them over there is no contract needed between the collection agency and the debtor. 
            we have had  absolutely no calls/letters/ communication from ****** ******, as is being alledged,  nor have we received any requests for copies of the bills. 
            ****** ****** can contact our Office at ************ and we would be happy to discuss the debts! 

          • Initial Complaint

            07/31/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This company has been harassing me at work. They have called a total of 3 times and every time I tell them that they cannot call me at work. My employer does NOT approve. They will not stop calling. This charge they are coming after me for has already been paid by my husband. I want them to cease and desist from all contact with me. The last date of the calls was today 7/31/2023.

            Business response

            08/15/2023

            We have noted the Account that there are to be no calls at work. We called her at her work on 7/31/2023 once and she perhaps has us confused with someone else because that was our first Contact. 
            we have contacted our client and the balance remains unpaid! We will cease communication with Megan however I want to be clear this does not stop Collection of the valid debt! 

            thank you 

          • Initial Complaint

            03/29/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This business issued a collection account for me in the amount of $687 from May 20, 2022. I never received a bill for this amount and was never notified of any charges. I recently saw it listed on my credit report. After seeing the collection on my credit report, I attempted multiple times to contact the business for details of these charges but have not received a response. I'm a member of the ****** ****** *** ***** and am also the spouse/dependent of an active duty *** ***** member so I'm covered by ******* at all times. I've never been charged for any medical expenses and am very confused about why this company is charging me for collection. Not to mention, my spouse and I have been stationed in Germany since 2020. I've attached my military ID and my husband's orders to Germany from 2020 where I am listed as the accompanying spouse. See section 10: Type of tour: Accompanied; and section 33, item 20 (page 3): ************ ********** ***** **** *** *** ********

            Business response

            04/03/2023

            This account was listed with us 5/20/2022 and no one has contacted us to let us know  any of this information! ******  was billed by the Original Creditor with no payment  being made. I feel if we would have been contacted this would have been resolved. Active Duty Military will  be removed from Collections!

            Thank you for your service! 

            *******

          • Initial Complaint

            03/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I received a letter that I owe money. The phone number on the letter does not work, I just want to pay my bill. I am completely frustrated I can not get ahold of anyone. Please help!

            Business response

            03/10/2023

            We had a phone issue, that has been resolved and our phone

            lines are open! This was nothing we had control over! We are here to help M-F 8-5! 

            Thank You, *******

          • Initial Complaint

            03/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have a collections bill for $129 from 01/27/2022. I am active duty Air Force and should not have medical bills being that I am under Tricare Prime. I am unable to get ahold of anyone to know what the charge is for. I have not received any mail stating I have a bill. I contacted the hospital and they don’t have any records of this charge.

            Business response

            03/06/2023

            Thank you for notifying us! We were not aware of this information and will remove the account from your TransUnion report and

            bill Tricare.

             

            *******

            Customer response

            03/06/2023

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          • Initial Complaint

            02/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have been trying to call and pay a collection and all numbers listed for this company are disconnected. I just want to pay my collection and need contact info to do that.

            Business response

            02/13/2023

            Our phone number is ************

          • Initial Complaint

            01/25/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have a collections bill for $121 from 01/27/2022. I am active duty Air Force and should not have medical bills being that I am under ******* *****. I am unable to get ahold of anyone to know what the charge is for. I have not received any mail stating I have a bill.

            Business response

            01/26/2023

            We were unaware of the patients Active Duty status. We will have the account billed ro *******! And remove the Collection!

            Thank you for notifying us!

            Customer response

            01/26/2023

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 12/1/2009

          Years in Business: 52

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2015 W Glen Ave Ste 130

          Peoria, IL 61614-4696

          (309) 691-6640

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          Customer Complaints Summary

          11 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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