ComplaintsforT-H Professional & Medical Collections, Ltd.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea why this number is calling me. I have Medicaid and have no outstanding medical bills. I got no notices of owing any money. I would like the calls to stop. And no one leaves a message. There is nothing on my credit report from any collection agency.Business response
07/01/2024
This is possibly a simple wrong number. A call back to notify us this is possibly a wrong number would have been an acceptable action to take.
Thank you
Customer response
07/01/2024
Ok. If I am a wrong number. Can you please stop calling me. I would appreciate it.
Thank you
Initial Complaint
04/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
No more than one medical bill was received from original medical facility while awaiting insurance payment. No letters or calls from this collections agency. Disputes attempted through credit karma and transunion. No proof of this debt yet it’s still on my report. No way to even context agency to verbally discuss.Business response
04/16/2024
TH Professional and Medical Collections will mail a complete itemization as requested. To the address that has been provided. it will be mailed today.
Customer response
04/17/2024
Better Business Bureau:
I will await materials for 7-10 business days if not received I will contact again
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt associated with ******* ******** ************. I do not have any contractual agreement with T-H Professional & Medical Collections, Ltd., and despite my request, they have failed to provide me with the original contract. As this matter is of great concern to me. I request the BBB's intervention if this is not resolved.Business response
11/03/2023
******* ******** ************ ********** reads and interprets Xrays/MRIs etc at ** ******* ******* ****** and many other Hospitals. When a patient goes into the Hospital they sign a form acknowledging that the will receive another bill from a Radiologists. Having said that when an account comes to Collection its is the Provider or services choice to turn them over there is no contract needed between the collection agency and the debtor.
we have had absolutely no calls/letters/ communication from ****** ******, as is being alledged, nor have we received any requests for copies of the bills.
****** ****** can contact our Office at ************ and we would be happy to discuss the debts!Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has been harassing me at work. They have called a total of 3 times and every time I tell them that they cannot call me at work. My employer does NOT approve. They will not stop calling. This charge they are coming after me for has already been paid by my husband. I want them to cease and desist from all contact with me. The last date of the calls was today 7/31/2023.Business response
08/15/2023
We have noted the Account that there are to be no calls at work. We called her at her work on 7/31/2023 once and she perhaps has us confused with someone else because that was our first Contact.
we have contacted our client and the balance remains unpaid! We will cease communication with Megan however I want to be clear this does not stop Collection of the valid debt!thank you
Initial Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business issued a collection account for me in the amount of $687 from May 20, 2022. I never received a bill for this amount and was never notified of any charges. I recently saw it listed on my credit report. After seeing the collection on my credit report, I attempted multiple times to contact the business for details of these charges but have not received a response. I'm a member of the ****** ****** *** ***** and am also the spouse/dependent of an active duty *** ***** member so I'm covered by ******* at all times. I've never been charged for any medical expenses and am very confused about why this company is charging me for collection. Not to mention, my spouse and I have been stationed in Germany since 2020. I've attached my military ID and my husband's orders to Germany from 2020 where I am listed as the accompanying spouse. See section 10: Type of tour: Accompanied; and section 33, item 20 (page 3): ************ ********** ***** **** *** *** ********Business response
04/03/2023
This account was listed with us 5/20/2022 and no one has contacted us to let us know any of this information! ****** was billed by the Original Creditor with no payment being made. I feel if we would have been contacted this would have been resolved. Active Duty Military will be removed from Collections!
Thank you for your service!
*******
Initial Complaint
03/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter that I owe money. The phone number on the letter does not work, I just want to pay my bill. I am completely frustrated I can not get ahold of anyone. Please help!Business response
03/10/2023
We had a phone issue, that has been resolved and our phone
lines are open! This was nothing we had control over! We are here to help M-F 8-5!
Thank You, *******
Initial Complaint
03/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a collections bill for $129 from 01/27/2022. I am active duty Air Force and should not have medical bills being that I am under Tricare Prime. I am unable to get ahold of anyone to know what the charge is for. I have not received any mail stating I have a bill. I contacted the hospital and they don’t have any records of this charge.Business response
03/06/2023
Thank you for notifying us! We were not aware of this information and will remove the account from your TransUnion report and
bill Tricare.
*******
Customer response
03/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to call and pay a collection and all numbers listed for this company are disconnected. I just want to pay my collection and need contact info to do that.Business response
02/13/2023
Our phone number is ************Initial Complaint
01/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a collections bill for $121 from 01/27/2022. I am active duty Air Force and should not have medical bills being that I am under ******* *****. I am unable to get ahold of anyone to know what the charge is for. I have not received any mail stating I have a bill.Business response
01/26/2023
We were unaware of the patients Active Duty status. We will have the account billed ro *******! And remove the Collection!
Thank you for notifying us!
Customer response
01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
2015 W Glen Ave Ste 130
Peoria, IL 61614-4696
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.