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Business Profile

Construction

B&B Handyman Discounts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm sharing my family's experience with ***** ****, owner of B&B Handyman Pros. My parent's home needed to be renovated and I searched for contractors in the area. He was great at the beginning - he was able to start asap, he said he had experience working with long-distance clients, and he was very responsive. He quoted $4,000 to replace the floor, paint the interior, replace the bathroom, and kitchen, and replace the back door. He was great at keeping us up-to-date with everything he was doing - sending us pictures, etc. He would contact me a few times a day, every day. For payment method, he would only accept CashApp/Paypal at the time which was annoying as they have a limit of what you can send so I had to do several, and I got flagged for fraud and I had to verify with Paypal, etc. We asked if he could accept a money order/cashier check and he was fine with that. There was extra work that came up during the renovation, so in total, we paid him $7,000. On Friday, July 22nd, 2022, he texts me that he had a mild heat stroke so he will be out of commission for a while. I told him that he should take care of himself and we'll stay in touch. On August 1st, 2022, I text to check on how he was doing, and no response. I called him and received an automated message that the number is no longer in service. I thought because he said he would be out of commission that he decided to disconnect his number, but if that was the case he should have let us know beforehand. I didn't have an email address so I wrote him a letter and sent it certified. I received a call from ******* wife and she said he disappeared. According to her story, he overdraft her account by $600 and just disappeared. She said she has been getting calls and messages from other people that already paid him, but he never showed up to do the job. He hasn't finished what he promised and I have copies of our contract and payments to him. I hope he can be found so we can get some of my parent's money back.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a rental property in Peoria. We paid ***** 1,100 to complete some concrete work. He sent us a picture of what was said to be the completed work but when we had a tenant verify we found out that no work had actually been done. He scammed us and never actually completed the work he was paid to do.

B&B Handyman Discounts is NOT a BBB Accredited Business.

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