Business ProfileforCEFCU

So long story short I got into a car accident and totalled my car on nov 6 2023 since then been dealing with gap,********,and ********** to get the money back on the car during that process ******** paid nearly 10k to cefcu afterwards cefcu froze my account for not making a Payment I was contacted by a woman named ***** who froze my account and told me to pay 151 now or she was going to take the rest of the money from my savings as well after asking to speak with a manager the line was sent to her managers voicemail the next day ***** not the manager calls me back stating she got permission for the transfer and transferred the 151 from my savings without my permission and I can either agree to it now or she was going to take the rest again from my savings after this I went into my local cefcu and complained about the incident the person there was very understanding I believe her name was ***** afterwards I've spoken to numerous people 2-3 managers and a few have been understanding the ones that haven't been were very patronizing or sarcastic or straight out saying they can do that they want I've told numerous people there I was trying to transfer my stuff to a new bank and I needed time to do so and they said okay and their sorry for my experiences after finally getting gap and ******** to pay as much as they could on my loan I was ready to transfer all my accounts but when doing so what used to be a 708 credit score got knocked to a 527 so now I can't get the loan from the new bank and cefcu is the only new dings on my score since the last credit check (which was also through cefcu) if cefcu can get them taken off I can get the loan and get them paid and be done with them but now it's like I'm trapped with them after telling them I didn't like the way I've been treated I've told everyone I don't want to talk to ***** any longer and she is the one they keep having call me