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Business Profile

Dentist

Affordable Dentures - Peoria PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document

    I've been trying to get dentures from them since October I have no teeth. These were billed over a year ago by _______

    They have changed three appointments with no excuse. I have to change for transportation I don't have a vehicle or drive.

    So they are incovinving others as well as me. Today (March 15) was my appointment they called to cancel it at 10 am. The appointment was at 10:30 am. My driver was at my door to pick me up. 

    I'm tired of eating baby food. The dentures were payed for in November but I still don't have them. All I get is excuses if that. 

  • Initial Complaint

    Date:07/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My chart # is ****** on 10/14/2021 I prepaid 5670.00 dollars for ultimate fit dentures 2755.00 was for extractions on that day I received temporary dentures I keep calling because I need an adjustment and find out when I can get my permanent teeth but no one will call me back I have talked to other people that have recently scheduled appointments to be repeatedly cancelled are they going to complete the work or are they going to give me back what money is due me so I can go somewhere else

  • Initial Complaint

    Date:05/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since before Covid they pulled my last 11 teeth and gave me a temporary set. Then they kept canceling appointments with me, and the Covid hit everyone and they closed, then when they open back up they made a set of dentures for me but they didn’t fit right. So they said they had to remake them and then they started canceling appointments again then the dentist closed for a while then they remade them for me, and I saw them twice they they haven’t seen me cents and my dentures are still not right. They have canceled at least 12 or more appointments with me. I called them and they don’t call me back.

Affordable Dentures - Peoria PC is NOT a BBB Accredited Business.

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