About

Local BBB:

BBB of Central Illinois

BBB File Opened:

8/21/2006

Business Started:

8/1/2008

Business Started Locally:

1/1/2006

Business Incorporated:

8/1/2008

Type of Entity:

Corporation

Alternate Names:

Comfort Furniture

Business Management:

Mr. Sid Katt, President

Additional Information

Refund and Exchange Policy

Return / Exchange Policy & Customer Satisfaction

They are committed to your satisfaction first and foremost, and They want to help you have the best possible shopping experience. They recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of their vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact them via email or phone for an RMA (Return Merchandise Authorization). They ship items from multiple warehouses across the United States. Therefore, it is very important to contact them so they can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," they will charge our actual outbound shipping charges. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges they still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non refundable.

You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call them for details).

Returning a Purchase
Please contact them and include your original order number, what product(s) you are returning, and your name. They will give you an "RMA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
Wrap the package carefully. All returned products must be in their original condition and packaging.
Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
It is important that they know when your return is expected. Please save your return tracking number, and email it to us. they need this in case there are any issues during transit.
Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that they cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used.
Please Note: Other than a return or exchange due to an error on their part, they cannot refund shipping and handling charges.
All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, they cannot take them as returns. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because their suppliers cannot take them back, such as those customized to your specifications.
If you have any questions about whether a product can be returned, please call them before ordering.

Damaged & Missing Parts

Through many years of experience, they have learned to package their products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from them that looks damaged, or if parts are missing, please notify them  right away. They will work to help you get needed replacements as quickly as possible at no extra charge.

Suspected or Actual Damage If Shipped by Truck Freight
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once they receive back that damaged package, they will send a new one. Please notify them if you refuse delivery, so they can anticipate that return.
If their product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact them right away and we will ship you the replacement parts at no extra charge. Most carriers only let them file freight claims within 48 hours of delivery, so do not delay. If they cannot replace parts, they can have the carrier pick up the item and they will send a replacement once they have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under their Return Policy. If a product arrives damaged, or they made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to them.

In the case of a manufacturer's defect, they can replace the defective part, or if needed, the entire unit. They stand 100% behind our products and the manufacturers who produce them, and they will make every effort to resolve any problems.

Business Categories

Furniture Stores, Mattresses, Bed Sales, Lamps