Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Handyman

That1Guy Handyman Service

Reviews

Customer Review Ratings

4.5/5 stars

Average of 8 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromAmber R

    Date: 10/01/2024

    5 stars
    He installed our new windows. Hung our screen door. Replaced our kitchen faucet. He’s excellent and a very hard worker. He and his wife are a great team !!!
  • Review fromSusan T.

    Date: 09/20/2024

    5 stars
    Will definitely be utilizing this handyman service again! Timely in contacting me back, as well as timely in getting the job done. Friendly and professional!!
  • Review fromJessica L

    Date: 08/31/2024

    1 star
    Didn't finish work they were paid in full for and did very bad work. Refused to finish the work when I finally held back the last $200 in an attempt to get them to finally complete the unfinished jobs from months ago after paying out well over $1,200 and they refused to finish any work at all. They are using customers to learn on the job instead of already having the skills needed to properly do the jobs they are taking on and then blaming the fact that they are a small family owned business for their inability to finish jobs in the time they promised. Unprofessional, doesn't have the skill set to finish projects properly even when and if he actually completes the job, and of course, doesn't complete jobs for months on end and in my case, not at all. I gave them several chances to rectify the situation and they refused. Please beware and if you make the mistake of hiring them, please do not pay them until the job is 100% complete....NOT 95% because you will NEVER get that last bit done. They will even take in jobs and ask for payment of things that they don't have the tools/equipment to do the job. I'm happy to share pictures and documentation with anyone who needs proof. I would hate anyone to go through what I did. I really tried to help a young couple starting off in their new business but all they did was take advantage of me and cost me even more money. I have a leaky screened porch with screws sticking out everywhere and 1x4s popping off because they were nailed on with finishing nails! Just please beware.
  • Review fromPatti T.

    Date: 06/06/2024

    5 stars
    Great couple kicking off their own business after years of experience. Small to big jobs, inside and outside with good ideas to match their skills.
  • Review fromJessica

    Date: 03/23/2024

    5 stars

    Jessica

    Date: 03/23/2024

    Justin and Staci are incredibly professional and down to Earth people who make you feel like you've known them forever. No matter how big or how small the job may be, they take care of it with pride. I would use no other company; I have tried many other handyman services and I will never use anyone else. I have finally found someone who displays all the characteristics of someone I would want working in my home for me! Excellent work, fair, clean, on time & professional. Just wanted to say thank you for getting the work done that I needed before my mom's surgery and making sure she was all set up in time! You have the required skills, experience and excellent attention to detail that I've struggled to find anywhere else. I can't wait to tackle more project with you guys!

    That1Guy Handyman Service

    Date: 03/27/2024

    Thank you so much Jessica! We know how important it is that you choose someone you are comfortable with to be in your space and to trust with your home. We want to be your friends, not just any ol’ handyman service! Your mom’s post surgery care should be as comfortable as possible so she can heal quickly. That includes upgrading bathroom amenities. We are honored to be the service you chose to make that happen for her and we look forward to working with you in the future! -Staci & Justin Cullen
  • Review fromEmyrson f.

    Date: 03/11/2024

    5 stars
    They do wonderful work. Would definitely recommend to anyone wo needs work done.
  • Review fromBrian D.

    Date: 03/09/2024

    5 stars
    Justin did a great job with the installation of our upgraded items. I would highly recommend him for any of your repair needs.
  • Review fromJerry D.

    Date: 03/05/2024

    5 stars
    I highly recommend That1Guy Handyman Service in Peoria for any of your handyman needs. I could not be happier with Justin and Staci. They provide exceptional service, work within your budget and timeline, and put the customer first. I appreciate their timely communication, creativity, and how they aim to go above and beyond for the customer.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.