Customer ReviewsforSpring Green Lawn & Tree Care

We recently moved and the yard at our old place helped to sell our house it was an excellent condition. Now we're in a much larger rural area we're getting different services in the lawn is improved.

Our lawn was kind of a mess when we started service with Spring Green, but year after year it has improved. I appreciate their knowledge and attention to detail. Several homes on our street get their service and you can easily spot the ones that do.

Love Spring Green! Great service and especially the knowledge from the owner down through his service people. The communication on each visit is great and I know what they did each time. Plus I pay once and get the full annual treatment and don't get nickeled and dimed about adding services that are standard with Spring Green unlike other companies. I feel good about buying from a locally owned company too. Love my lawn!

Dave and his employees provide the best customer service year after year.

I appreciate that my technician calls me ahead to insure I have the gate unlocked for all my applications. I have the preferred program and the weeds in the lawn, as well as crabgrass have been non-existent the last few years. When I started with Spring-Green 9 years ago I had a weedy mess but with the attention to detail from my technician Guillermo we have dialed it back in. I do enjoy the free service call feature that does allow me to contact them and have my technician return to answer any questions I may have or if a weed does arise between treatments they can hit them again. The price point and value to service provided by Spring-Green is exactly what I need for my lawn.

Products - I have been plagued with crab grass and yellow nutsedge. I have called back the Service Techs repeatedly. On one revisit, the Service Tech (Damen or Darren?) stated that he was going to talk with the owner to see if there was a better product. This fall, I went to ******* and bought a spray canister and weed removal products and fixed it myself. Service - the service issue is with the office and management. On Nov 1 I called and talked with Shantell to see when the Fall Core Cultivation was to occur. She said that "I" had canceled the Fall Core Cultivation & Grub Control - which I had not. After further discussion, she said that the $380 credit that was applied to the invoice from Corporate was in error and that they (Spring Green) canceled the Fall Core Cultivation & Grub Control on their own. She said that they sent me an updated invoice - but I did not receive it. I explained that I have an invoice from Spring Green listing the services & commitments and that I paid the full invoiced price. At this point, she was not providing any assistance and I requested a call back from management. She said that Luke would call me by the end of week Nov 3. I never got a call back. On Nov 9 I called. Shantell said that Luke would call me back by the end of the day. I never got a call back. On Nov 15 I called. I asked for Luke's direct number and an update. Shantell said that she would call Luke and then return my call. After 10 minutes, she called and said that they were going to send someone out for the Fall Core Cultivation. This was completed the next day. I've read the website for SpringGreen and its commitment to service, etc... but there is a clear disconnect between words and actions. Furthermore, canceling a service contract without proper notification is bad business practice - almost a bait and switch. In my case, the products were insufficient and they wouldn't even return my phone calls.

Spring Green Lawn, proprietor Luke, another reminder of why some things are best done yourself. Usually don’t do reviews, but here it goes and a report to BBB. Bad business/lack of communication/poor customer service. Prepaid for the “discount” in the Spring. After months of non communication and seeing my lawn, now full of weeds, I had to reach out and ask why? Luke “Manager/owner” returned my inquiry and said, sir we can’t get through to your home because of the resurfacing of **** avenue b/w ********* and ******** Roads. There are signs clearly posted for thru traffic, additionally human beings working to ask to pass, to which Luke and or his incompetent staff elected to do neither, nor the courtesy of a call to discuss. During this call, he offered an attitude worthy to share. Clearly, he thought it was appropriate to not communicate their difficulties in delivering the services and seemingly pocket the money and do nothing to deliver the service. When asked for a refund, he flat out declined. Use at your risk! Absolutely horrible experience all around. Flat out criminal behavior. Expensive lesson learned from a low quality individual. Touché Luke, one day I look forward to seeing you in the commitment report.