Business ProfileforArnold & Sons Plumbing, Sewer and Drain Services, Inc.

Arnold and Son's employee came on 10/27 to inspect tankless water heater. The following information was gathered: problem statement, servicing history, length of installation. I was asked why I called them and not another company. I was also asked about the water softner: How old it was, etc? Which has nothing to do with the error code of the hot water heater. 3 Options were given for repair: 1. Replace Copper Piping with Black Iron, replace valve, flush tank - $3006 or $35/with no payment terms 2. Replace Valve, Flush Tank - $1431 or $17/month with no payment terms 3. Flush Tank - $638 Don't sell it as a repayment option if its a loan. Call it a loan. Option 1 was highly recommended for the optimal solution to the problem. This is the option that was chosen. On 10/30, the following was repaired/replaced: Pressure valve at water inlet, copper piping replaced with black iron for gas line, and a water heater lines flush to correct the problem. On 11/1, the tankless water heater blew the code of ER 29 again. On 11/2, I called Arnolds and Sons to make them aware of the issue. Service returned my call and left me a message. On 11/3 I returned his call and left him a message. I have never heard back from Arnold and Sons. Thus the reason for my claim. I had to call ***** *** to get my payment terms, since I never got a copy of them at the point of sale. Upon doing more research, I learned Arnold and Sons offers 4 types of loans (not repayment plans). None of the 4 options were discussed. The loan chosen for me was 6.99%, with a 5 month introductory period pmt. After 5 months, the pmt can go up and it depends on the amount owed. Why is an Arnold and Sons employee applying for a loan for a customer? That should not happen --- ever. Why is an Arnold and Son employee choosing the loan type for their customers? In the meantime, we had the air filter cleaned to correct for this error code. The issue was the air filter. Cleaning the air filter is a general maintenance item. A filter cleaning is worth a service call and maybe a small fee, not $3k worth of repairs. The problem statement was not addressed in the options, nor at time of service. We were given 3 expensive options that didn't provide resolution. I want my money refunded.