Complaints

This profile includes complaints for Principle Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Principle Property Management

  10326 N Juliet Ct Ste B Peoria, IL 61615

• 

  Principle Property Management

  3709 N Sheridan Rd Peoria, IL 61614-7168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Principal Property has no principles. They lie and say maintenance was done when they were unaware renters installed cameras. They use unprofessional statement with the intent of intimidation. They gaslight renters and stick with their falsified narrative. They show up unannounced to speak to renters, no call, no text. They continue to harass renters with their unscrupulous fictions. As examples, Principal Property sent out a notification that the gutters would be cleaned in the Fall of 2023. The gutters were never cleaned until Peoria forced them to clean them August of 2024. A renter that works as a social worker showed up at their office for a scheduled appointment and was escorted out because Principal did not like her tone. A new renter moved into an unclean and dirty apartment. Principal Property attempted to argue about the situation without success by again lying that the apartment was clean. I was told that a hole in my exterior wall was fixed. The cameras revealed no maintenance was done, yet once again ***** and **** of Principal Property lied and denied. This is their consistent pattern of behavior.

  Business Response

  Date: 09/16/2024

  ****,

  I am sorry that there still appears to be outstanding issues that remain unresolved. Principle Property Management has continued to work diligently on your many maintenance requests and general concerns for the property. I have uploaded some of your concerns and our response as well as maintenances responses on completion of said requests. Our office in no way has any ill intent or intimidation towards your apartment complex. We continue to work on improving the building after taking over management just a little over one year ago. We understand with transition of new management, changes in policy and rent increases that this can cause some upset from long term tenants as we've seen from you and several other units in the complex.

  We do not show up at the property unannounced for any tenant unless it is an emergency situation. In fact, while I personally walked the property a little over two weeks ago with Officer ** ******** ***** with the **** ** ****** Police Department looking to discuss ways with him to install additional exterior lighting and potentially new cameras on the property I was threatened and intimidated in front of the officer by one of the tenants at the building. The relentless backlash and intent to cause disruption from your unit and others is sadly nothing new but we will continue to document our efforts and responses to all maintenance concerns both with the City of Peoria and now the BBB.

  The cameras that were installed without permission on private property haven't been removed as of yet as a curtesy until we install new security per ownerships request.

  You refer to a tenant being asked to leave our office and yes, again we will not tolerate yelling, cursing or intimidation in anyway in our office and we asked the tenant respectively to leave.

  We have the common areas of the complex cleaned at least twice annually as well as the gutters. I'm sorry you dispute this and do not have video proof of it. The City of Peoria never requested we have gutters cleaned.

  In regards to the exterior hole you are referencing please see task #38 for your reference.

  I am not sure what conclussion you are looking for by opening the BBB task or what issue is currently outstanding that we could address for you? 

  Thank you,

  ***** ********* ********** ******** ******* ***

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We utilized Principle Property Management to manage a multi-family property we had in Peoria, Illinois. They are an extremely unprofessional management company, and do not follow their own management agreement. We sold our property December 29, 2023. They have been near impossible to communicate with, in fact we have had only 1 correspondence from them via email, after we have texted, called and emailed multiple times. It had now been over 40 days since we closed, they have not sent an itemized expense report like we have asked(since they cut off our access to the management portal we utilized for the property the day of the sale) they have not sent the money the owe us(which is another reason why we need an itemized expense report as the money we are expecting from them does not math what they claim to be sending) and they have not sent the 1099 tax document that we need in order to accurately file our taxes. At this point, all we want is to bring attention to the fact that this company is extremely incompetent with people’s properties and money, as well as receive the proper tax documents and expense reports that are owed to us contractually via our property management agreement.

  Business Response

  Date: 02/09/2024

  We have exchanged hundreds of emails and text messages with you in the last year of property management, most extensively in the last several months. We have worked diligently with other agents for the numerous attempts at the sale of the property in hopes to help get the property sold for you. We made many repairs per the City of Peoria and ownerships request. We have always provided 24/7 online access to you for all of your financial reports. The property does become inactive when management ends or the property sells which is why you no longer have online access. After requesting your current address for the final payout on your account via email on 1/25, I confirmed via email 1/30 and attached your 2023 Financial Report via pdf for your end balance and tax purposes. Your refund was issued then as well. We cannot immediately release funds when management ends per our management agreement and $200 property reserve that is held, as utilities, services etc. are placed in our name, on your behalf and have to be confirmed to be finalized and closed prior to you receiving your payout. The financial reports match your refund sent 1/30. There are no discrepancies. If you have continued questions after reviewing your 2023 Financial Report and payment, please let me know. 

  Thank you

  ***** ********

  Designated Managing Broker

   

  Customer Answer

  Date: 02/09/2024

   I am rejecting this response because:
  
  The sale of our property occurred December 29th, 2023. We reached out to PPM January 16th, 2024 via text message inquiring about a $200 reserve as well as a security deposit that was being held for a tenant that PPM placed. PPM replied on January 18th, 2024 saying the funds should have been released January 1st, 2024 pending no outstanding expenses. We received a "Consolidated Income Statement", not a 1099 as requested, on January 25, 2024. This income statement shows income as well as expenses over a period of a year, to show a net payout of $20. The same day (January 25th, 2024) we replied requesting itemized expenses to include receipts/invoices, as there is confusion surrounding certain expenses. We have not received a refund that PPM claims was sent on January 30th, 2024, more over we do not agree on the payout amount stated on the "Consolidated Income Report" as we were attempting to correspond with you via email to which we did not receive a response. There are expenses within the consolidated report that we were personally paying (I.e. Pest control) and large expenses like "Lawn Care" that we are requesting invoices or receipts for .

  We were notified by PPM, after paying a $500 late/disconnect fee, that they no longer hold utilities in their name once they are notified the property is being sold. The two tenants remaining on the property at the sale of the house had utilities in their names, and the utilities were switched to the buyer of the property on December 29th, 2023. If PPM was not holding any accounts for utilities, why are utility expenses listed on the "Consolidated income statement". ( $336 gas/ $199 "other utilities") If these are utility expenses that PPM was billed for, we need to see that bill.

  The security deposit was supposed to be paid out to us post sale.(We had to pay this to the buyer of the property since they decided not to utilize PPM) This never happened. Is the $20 net payout PPM is claiming on the "consolidated income statement" include the $800 that was being held on our behalf? Again, this Security deposit is not annotated anywhere on the "consolidated Income statement". See attached screen shots where PPM explains $600 security deposit will be paid to "*****"(owner) upon sale of property.  

  This is what we have been trying to understand, but we have not received responses to our questions. We are asking for documentation that can verify what PPM is claiming our payout is, where the security deposit and reserve money is, and receive a proper 1099 tax form from them as is standard for any property management company according to the IRS.

  We are attaching screen shots of conversations that we had with PPM via Text message as well as a screen shot of the last email that was sent to PPM without a response. 

  Business Response

  Date: 02/15/2024

  I am attaching the income statement detail for your review as well. We will also issue a 1099 per your request today however, we will need both of your social security numbers in order to issue the 1099. Per the income statement detail, you can see exact payouts to vendors, dates, check numbers, account numbers etc. This is available to you at any time 24/7 by logging into your owner portal. The last lawn expense was in November and the last ******** **** ******* expense was in September. I was unaware you had a pest control service in place. Did they visit the unit monthly? Who was the contact? The tenants had always reached out to us in regard to pest control and we always addressed any issues. Are you requesting all of last year's invoices? The ****** invoice or (utility) charge is for the house meter of the building. The discussion you quoted that I had with ***** was for the vacant unit that wasn't placed back in our name due to the multiple times the property went pending and was set to close, so we did not place that unit's service back in our name. Again, you can see the reflected account number for the ****** account house meter that payment was issued on. We are continuing to manage the property for new ownership but will go ahead and issue the deposit return for unit 1 today, directly to you. Your statement actually showed a negative balance of $20.42 but after open utilities were paid and the $200 property reserve was applied your refund check #***** in the amount of $105.00 was issued. Please advise if you have still not received the payment. Please follow up with what invoices and receipts you are requesting and your social security number so we can close this file. Thank you.

  Customer Answer

  Date: 02/19/2024

   I am rejecting this response because:

  As I explained in previous message, we no longer have access to the owners portal. PPM revoked our access to it upon the sale of the property, as they stated in previous messages. 

   Further, we still have not received a check by mail, or deposit into our account. Our address has been verified by PPM, and they are aware of our banking information. We have asked PPM on multiple occasions as to why we have not received the $600 security deposit that we were required to pay to the new owner of the property. This is the first time PPM has acknowledged the fact that they are still holding a security deposit of $600 that belongs to us(almost 2 months post sale of the property). Had we not involved a third party in order to finally receive communication from PPM, were they simply going to not return our funds? As I stated before, PPM is aware of our address as well as our banking information. I do not understand the delay in receiving our money, and frankly this situation is completely unacceptable by any standard of property management or professional business. 

  I expect to see payment of $705($600 security deposit + $105 left from reserve) within the next 7 business days. 

  ***** ******* Social Security number is ***********. This is the only social required as her name was the only one listed as owner of the property.

  ***FOR BBB*** I will not accept the business' response and close out this file with BBB until I am in possession of the funds that are owed to us by PPM. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from them, always pay on time. Have e-mailed and called to have the driveway and sidewalk maintained. It would be nice to have it taken care of because I still work.

  Business Response

  Date: 01/19/2024

  I understand the frustration with the snow and ice. Ownership had committed to handling the snow removal and salting of that property however I was notified after your request came in that they did not complete. With the sub zero temps and snow/ice we have been working hard to complete and respond to all tenants. Thank you for your patience and understanding. Moving forward our office will now be handling the snow removal. Principle Property Management

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home is rented through ******* **** ******, who now uses Principle Property Management for maintenance and rent management. Since April of 2023, I have been asking PPM, and since January 2023 to WCR, to address the horrific conditions of the basement (mold, cat vomit and feces, stench, etc.) and lack of hot water in the bathroom sink. I provide multiple solutions including cleaning out the basement myself and hiring professionals for the mold. I also asked about moving rental locations but have had no communication until I withheld my rent in June and July (an ordinance in Chicago) My 5 year-old son and I have been experiencing sickness due to the home conditions and have been staying with my partner. Since both businesses are not working on this issue, I am requesting to break the monthly lease (which I gave notice I wanted to leave on 6/27) and have not heard back yet. If this issue is not resolved I will be sharing my story publicly online and to the peoria city council, including working with legal representatives and political representatives to pass the “rent withholding for uninhabitable conditions” in peoria.

  Business Response

  Date: 07/25/2023

  We have communicated with ***** and have agreed to release here from her lease and not pursue her delinquent rent. Tenant is vacating the property 8/16/23. 

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved in my house November 1, 2022. I received my electricity bill an amount of 1200 dollars. It also stated I used over 6,000 kWh with 30 days of being here. I have never had to deal with anything like this and the house does not have an upstairs or downstairs. I have spoken to many people and they also stated it was something wrong including ****** company. I don’t feel I should have to pay for this bill. ****** stated also my next bill would be over 900 dollars as well. So there is something wrong here and it stated in 2021 with the high usage of kWh. Can someone please help me with this issue. My landlord refuse to do anything about the issue.

  Business Response

  Date: 01/03/2023

  Good afternoon  Thank you for forwarding on the complaint. I understand the tenant's frustration with the high ****** invoices they have received this winter. This is the first winter they have been in the home. We reviewed their invoices to last year's invoices and they were significantly higher. The tenant was concerned this was some issue we were aware of, and obviously it is not. Our hvac tech who has visited the unit many times observed the temperature to be set at around 74 degrees. ******s rates have more than doubled this year for all customers. We advised the tenant in attempts to keep usage down to keep closer to 68 or 69 degrees. Our hvac tech found no problems with the heating and cooling system. Maintenance also visited the unit several times in an attempt to locate any issue that could be causing high usage. Nothing was found. We have communicated with the tenants to work to get on a budget billing system with ****** as well to help keep costs as low as possible. Utilities are tenant responsibility, not ownerships. We are looking into adding additional insulation in the attic as well to help with efficiency, and this has also been communicated with them directly. We have had more than a dozen written communications on the matter. We will continue to work to helping lower costs for them in any way we can.

  Thank you     ***** ********

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Aug. 2021 I came home from a trip and noticed a strong mildew smell throughout our rental. I know for a fact we have a couple leaks in the roof, evidenced by discoloration, bubbling, and cracking spots on our ceiling and walls as well as being able to clearly hear water running between the walls when it rains. So I put in a maintenance request with Principle Property. It took them at least a week to acknowledge my request & they said they’d have their handyman get in touch. Handyman comes to the house maybe a week after that, inspects the areas that need fixing, and agrees there’s some serious issues that need fixing. He states he had to report back to *****, the Principle Property property manager, for approval and get back to me. They take their sweet time. Finally I get a response stating that our repairs are approved and **** would reach back out. When **** came over to do the repairs HE pointed out more issues and HE uncovered that the repairs I requested were the result of bigger issues with the gutters and roofing and he’d need additional approval or something? This is when we started getting ignored. We were now in Dec 2021 and got blown off bc “the weather”, even though our initial request was in Aug. We had another Handyman come to the property to “inspect” the issues- almost as if we were not being believed??? He agreed with ****’s initial assessments, but couldn’t work without approval from *****. I send another maintenance request through their website bc we were being ignored and ***** responded by sending the 3rd maintenance man to “inspect” or do one of the minor repairs like replacing shower caulking (mold). We have called and left VM’s, tried using the online portal, tried sending the office texts, and even responded to the email to our personal email when ***** decided to forego use of their online portal for email “to keep a record” AND THEN QUIT RESPONDING BACK IN APRIL!!!!! These people should not be in business.

  Customer Answer

  Date: 11/10/2022

  Hi there,  I’d like to add that Peoria Code Enforcement came to the house yesterday and indeed found “many violations”. The Enforcement officer, ******** stated he couldn’t tell me exactly what would be on his report but I could request a copy in the near future at City Hall per FOIA.  I believe his report will go to the owners/Landlord and not necessarily Principle Property Management, but I wanted to let y’all know every single thing that is happening with this situation. Code Enforcement assured me that most everything I was concerned about, with the exception of the mold, he was not able to test the type of mold is in our home, was valid and the owner will now be forced to fix these same issues they are evicting me over wanting fixed.  I truly believe they’re trying to kick us out of here to jack up the rent for the next person. We currently pay $800/month and have since February 2017.

  Thank you,****** ******* *******

  ********************