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Business Profile

Roofing Contractors

SNS Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted **** him and his wife came out sat down with me went over things I wanted. 1) same color of shingles removed his wife stated a color which I assumed was right the shingles were still on the roof to compare. Then there was to be a window covered up when replacing siding. At this time I'm running back and forth to Missouri because my dad was having heart surgery and my mom was diagnosed with cancer, one living in East Peoria and one living in Sikeston Missouri 5 hours away from each other. I made it home the weekend before they did the shingles. I left my house because I have a dog and she was upset and I couldn't let her out. When I returned I found the shingles to be green tinted not what I wanted. I didn't say anything because they were covering the window at no extra cost. I had to return to Missouri for another procedure for my dad and they completed the siding but did not cover the window. We had gone over the covering of the window 2 times before they started and it still didn't get done. The color of the shingles I let slide but the not covering of the window I called them on several times with no call being returned so I text him and again no reply. I will never do business with them nor suggest them as a dependable company. Don't pay them a dime until they are done to your satisfaction.

    Business Response

    Date: 12/31/2024

    We called Mr. ****** back and have him scheduled for early January to cover up his window. We mishandled communication with our workers about the window and will make it right. With the busyness of the roofing season, and Mr. ******** unfortunate reasons for being out of town (we hope your father is doing well), we made a mistake.

    Our last communication with Mr. ****** was a Sept 13 text notifying us that an insurance check had been deposited in his account. No mention of the missed window work was mentioned in that text.

    Regardless, we have contacted him and he is on the schedule for early-mid January (weather permitting) to make everything right and resolve his complaint.

    Business Response

    Date: 01/10/2025

    Mr. ******* complaint was resolved yesterday (1/9/25) when we revisited the home and performed the task he had requested (to his satisfaction).

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document

    After 4 mo. the job has not been completed!

    Two things promised, if they got the job; those were to fix the eve and fix several small spots on the roof. These were offered by ***** ******* their site mgr.

    Shutters for 5th window, not done.

    Corner trim not trimmed off.

    I'm not paid yet for the 6th set of shutters and the fifth set was never delivered or installed. 

    Business Response

    Date: 11/14/2024

    We (SNS Roofing) contacted Mr. ****** about his complaint. The site manager he mentioned in his complaint is no longer with the company and Mr. ****** complaint stemmed from lack of information from the former site manager. 

    We will take care of the issues Mr. ****** is asking for and our post-complaint conversation with him was very cordial. 

    We feel that this complaint has been resolved (upon the completion of the project).

    Customer Answer

    Date: 12/02/2024

    Mr ****** called BBB to inform that he will be agreeable to the complaint being closed as resolved once the issues are all taken care of and that it's in the works. He will call BBB when the matter is resolved. 

    *****

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