Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses aggressive sales tactics, and ignores no solicitation signs. The first rep I had issues with all but refused to leave my property. The second rep completely ignored the solicitation signs but left when told to do so. I then called the company and told them of their reps inability to read. This worked for a few months, but then two more reps came out. I'm at the point now where I'm going to take legal action if solar collectors continues to ignore state law on properties clearly marked as no solicitation. It'll be an easy case, since they're all on camera.

  

  Business Response

  Date: 03/14/2025

  Dear Mr. ******,
  Thank you for bringing your concerns to our attention regarding the visit from our representative to your door on March 12. We are truly sorry that this has been the source of your dissatisfaction, and we are especially saddened as this is the first complaint we have received in the six years we’ve been in business. Educating homeowners about solar energy is something we value deeply, and we always strive to approach it with the utmost respect and consideration.
  

  Our team utilizes a detailed system to track all customer interactions, and after reviewing our records, we can confirm that there was no prior contact made by Sun Collectors before March 12. We recognize that similar company names can sometimes create confusion, and we regret any misunderstanding this may have caused.
  

  That being said, we acknowledge that one of our representatives did visit your property on March 12, and we sincerely apologize for any inconvenience this caused. We hold great respect for the communities we serve and are committed to avoiding any disruptions.
  

  We’ve spoken with the representative involved, and he has expressed his sincere apologies as well. He mentioned that he did not notice your sign until he was leaving your property. To ensure this doesn’t happen again, we’ve updated our records and marked your address as “Do Not Contact.” Rest assured, you will not be contacted by Sun Collectors moving forward. However, please understand that other companies may still attempt to reach you.
  

  We greatly appreciate your understanding, and if there’s anything we can do to make this right for you and your family, please don’t hesitate to let us know.
  

  Warm regards,
  ******* *****
  Owner-  Sun Collectors

  
  

  Customer Answer

  Date: 03/14/2025

   I am rejecting this response because Sun Collectors is refusing to acknowledge that their representatives have come soliciting at my property more than once. I'd be happy to blast the videos of all 3 interactions on social media if Sun Collectors is not willing to own this problem. If Sun Collectors does not have record of the previous two times representatives were at my property soliciting, then Sun Collectors also has an issue with representatives falsely reporting.