ComplaintsforFive Bears RV Service LLC

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I had an insurance claim on 2 lots with trailers for repairs. Five Bears actually did insurance claim on my behalf so they were aware of the work that needed to be done. Cashed both checks in the amount of $7462.02 March of 2023. Work was supposed to start early June. It was not. Then excuses began; having trouble getting materials, health problems etc. I was willing to work with them but now its 5 months later and no work is done. I have made several attempts to resolve this via phone calls, emails and texts with no avail. It is very hard to get in contact or any response with them or from them. When asked to talk ***** the owner was told he doesnt deal with clients. Just want my money refunded so I can ge my trailers fixed.

  Business response

  10/03/2023

  We did quote to do two jobs. for ********************** dad.  We quoted last fall for the work.  Insurance gave approval for the work to be done.  Over the course of the winter he put the project on hold.  ************** Mr ********* dad passed away suddenly. ***************** did want proceed with the repairs and gave the deposit.   We did have trouble getting the aluminum underbelly material due to the aluminum shortage.  We are a small business and in the spring one of the main employees got really sick, lost her vision.  It turned out she was diagnosed with type 2 diabetes.  The spring was also very wet and  in order to do the job we have to crawl under the units.  We don't make our employees crawl around in the mud, work in the rain, thunderstorms or freezing temperatures.  We did get the aluminum and were about to start work and ***************** wanted to confirm we were replacing the ductwork and putting reflectics in.  Those materials and labor associated with the additional work were not on either estimate for either camper that we had given to ********************* dad.  When this was brought up to ****************** has said that he had money to pay the difference in the additional work.  We needed to make an additional trip to figure out how much duct work and reflectic is needed.  We have had high employee turn over which has played a factor in our scheduling and  completing of work.  We are not making excuses, we are doing the best that we can. 

  Customer response

  10/10/2023

   
  Complaint: 20587065
  
  I am rejecting this response because: nothing was resolved. I still dont have any information on if or when the job will be done or a refund will be given.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of issue, 7-19-23. We have a 43 Class A motorhome that had an issue with a slide. When we got to our campground in ******** ********, the top of one of our slides was stuck and would not go out. You could tell something was wrong with the motor or track on that corner so I call Five Bears RV service to come help. Before coming out they had us sign a service agreement which we did not have an issue with, and give a $180 deposit which goes towards the bill. I was fine with all of this. The service agreement stated that the rate for them to come out here is $130 an hour. They didn't fix the issue, if anything they made it worse. Our slide had one corner that was sticking. The tech forced all corners out when it was already twisted which didn't seem right to me and both motors broke.They were here for 3.5 hours if that and I got a bill for $737. I asked why and they said it was because they sent two workers. No where in the service agreement does it say $130 an hour per worker, no just $130 an hour to do business with them. They were not out here a total of 5.5 hours, as the owner states, they were out here from 2 to 5:30, that is 3.5 hours. And according to their service agreement is section IV that we both signed, the Five Bears RV service charges $130 and hour for work. Nothing more to that sentence. I should have owed you $455. Just because you want to get more money does not justify what our contract agreement states.I also found it odd that as I waited for the owners wife to call me back after she was going to talk to him about this, they decided to go ahead and charge my card before they let me know what they were going to do. The service agreement states the customer shall pay the invoice, not Five ******************** will automatically charge your card. They are a highly unethical company. They owe me $275.

  Business response

  08/07/2023

  Customer called saying that they were having trouble with their slide out the drivers side front slide out is having issues. It is a ********* system.  The left side is going out and the right side bottom is going out but the right side top is not budging.  They were only in town for a couple more days and they needed to get their slide out closed all the way so they could travel.  It sounded like it had just jumped teeth and needed to be re-aligned.  They also mentioned that they knew the rails were already twisted before we got there.  So we sent a tech out there to possible re-align it and get it back on track so they could continue on their trip.  When we tried to re-align it the slide out box fell off the rails.  The tech had to then come back and get heavy duty equipment like jacks and supports to help get the slide out back in.  The slide out was on a big diesel pusher and it was 53" off the ground.  Since the slide out was so long we needed an additional tech to assist with completing this job.  So now we have made 3 trips to their campsite.  Our trip charge is normally $50 each trip so that should have been $150 in trip charges but we charged them $15.  It took both the techs and the ** Owner ******************* to push it all the way in.  We blocked it up so it wouldn't come out while they traveled and the techs were on the way.  ***** was upset that we couldn't to the complete repair.  There are no ** service center that keeps Schwintech slide out systems on hand as there are 100's of different varieties and they are expensive.  Let alone that full repair cannot be done in the field.  In order to properly repair it the slide out has to come all the way out of the unit sit on the ground and all the hardware, rails and columns need to be replaced.  Once all that happens then the slide out can be put back into the unit.  Cranes and hoists are needed to do this.  If he was not leaving in a couple days then the parts could have been ordered and we could have scheduled time for him to bring the unit in to complete the repairs.  However he still would have had to have the slide out closed so he could get it to a repair facility.  Both the techs clocked in and out of the job.  It totaled 5 hours 25 min.  We bill in 15 min increments. So he was billed for 5.5 hours.  His invoice reflects that.

  Customer response

  08/08/2023

   
  Complaint: 20365944
  
  I am rejecting this response because I find it funny that the business's story keeps changing when they respond to my issues. I called them and let them know that I was having issues getting my slide out and needed it fixed. I was not trying to get it back in. The tech came out and once he broke the slide system that is when I needed to get it back in. I have stated this story from the beginning. My issue is that when I signed the Work agreement, which they attached, it clearly states, Client acknowledges that the Service Providers hourly rate is $130 per hour. It does not say $130 per hour per technician. The techs were out there a total of 3.5 hours. If it was going to be extra for the extra tech they should have told me so. They did not, and then when I brought it to their attention they made sure to charge my card on file before responding and telling me that they disagreed with my assessment. Very suspect and ***** work in my opinion. I would never do work with a business that changes what they agree to just to make more money. 
  
  Sincerely,
  
  *******************

  Business response

  08/09/2023

  The $130 per hour is for our time.  It doesn't matter if it is 1 tech or 6 techs.  It is the total amount of time that we as a company spend on a job.  The 2nd tech does not work for free.  Total hours spent on this job were 5.5 hours that is what you were billed.  We did call and left a message prior to charging your card.

  Customer response

  08/10/2023

   
  Complaint: 20365944
  
  It is not the customers fault that your service agreement is not stated correctly. Your service agreement states the company charges $130 and hour. Your company was there for 3.5 hours. It's not up to me to determine how you pay your service techs, but if it comes back to me to be responsible for it, then it should be stated in the service agreement that I signed. It was not. I am responsible to pay for what I signed. The fault is on you for assuming that people know what you were thinking when you wrote that agreement. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attached are two recent letters to Five Bears explaining the reasons for my BBB complaint. Five Bears initially agreed to assist with a vandalism claim through State Farm. I specifically requested the owner to take pictures and assess the water damage to the carpet and floor for the vandalism claim.Since they were going to be under the rig checking out the breaks, I asked they take undercarriage photos, which they did and sent to me: . However, Five Bears falsely presented themselves as a collision repair shop and provided an estimate for frame and undercarriage damage, despite lacking the qualifications of an auto body shop. Without my knowledge or consent, they submitted undercarriage photographs under the vandalism claim, ensuring a denial from State Farm. which the water infiltration damage to the carpet was also then denied as wear and tear. Furthermore, Five Bears collaborated with a client who, without my consent, entered the *** inspected all the parts, and attempted to purchase it at a significantly reduced price. During a surprise visit, I discovered missing personal property and documents, and the bed, table, navigator, and HDTV were tested, while finding the alternative battery lights left on. The new engine battery was dead: the rig looked ransacked. when I arrived. The owner blamed their 6 year old. Additionally, Five Bears falsely informed State Farm that the rig had never been undercoated: to prove otherwise, a friend ****** off a piece of undercoating, State Farm then requested that I move the rig to a VW collision repair shop, but when the tow truck arrived, Five Bears owner ***** refused to release the keys and attempted to coerce $350 from me. State Farm's refused to pay Five Bears for storage and assessments so the owner attempted to get it from me. This entire situation appears to be a scheme to acquire the rig at a bargain price, invest $4,000 in repairs, and ultimately possess a $50,000 **** Rialta with numerous upgrades. See attachments.

  Business response

  05/30/2023

  ****** called us asking if we could do breaks and interior repairs to her RV.  She also asked us to check out the frame to ensure that it was safe.  We agreed that we would check out the frame and if it was not safe to be on the road we would not do any further evaluation until directed from either he or her insurance company.  She was aware of our fees f prior to brining her unit here.  She assumed that her insurance would be paying them so it didn't matter to her. We did inform her that if for any reason that her insurance would not cover the costs for the assessment then it would be her responsibility.  The frame is rusted really bad to the point that there were chunks of the frame missing and you can see inside her rig from being underneath it.  We informer her of this and her insurance, sent pictures to the only claim number that was provided to us.  The only people that were in her unit were employees, one of our kids, he is 6 and has autism, and a state farm adjuster.  No one else was in or near her unit.  We did have a customer comment on the unit from afar and she said she had an older one.  He did extend the table in her rig because he wanted to see how it worked.  We are a family owned company and she knew kids were present onsite before she had her unit towed to us.  We have 5 kids in total which is why we are Five Bears RV Service.  Since the frame was unsafe we were waiting on directions from her or her insurance on how to proceed. Her unit has been here for 3 months without any direction so her unit has accrued storage charges as it is taking space up in out lot.  We do not go through the customers personal belonging.  We went under the unit and in the unit to move it in and out of the shop and took pictures of the carpet.  Her insurance company requested pictures of the carpet.  We did not quote to fix the frame of her unit as that is not something we can do.  We did not quote to replace the carpet because no one has told us to move forward with that.  We can fix the floor and carpet but since the frame is not safe it does not seem like a logical thing to do. State farm has not paid for the assessment.  ****** had informed me that a tow truck was coming to pick up her unit and that she would be here as well.  I was under the assumption that since State farm had not paid that she would be paying the balance when she arrived.  When the tow truck got here I called her to settle the balance, since she was not here.  The tow truck driver informed me that he was told there was no balance.  I asked for payment or her insurance agent's contact information.  I had only been dealing with snapsheet which was a 3rd party for insurance companies.  ****** refused to give me the agent's direct contact information and proceeded to scream at me over the phone.  After that she called the police on ** for not releasing her vehicle.  She still has not paid to this day.  Her balance is $300, Once we roll into June there will be an additional storage charge.  The tow truck driver that was here to pick up the unit did look under it to see the condition of the frame to make sure it was something that he could haul.  He did agree that it needed to go to the junk yard due to the condition of the frame.  

  Customer response

  06/08/2023

   
  TO WHOM IT MAY CONCERN:
  
  Based on a recent phone conversation, I was informed that the COMPLANT was unexpectedly closed without my knowledge or understanding. I am deeply disappointed by this development, and I kindly request that the complaint be reopened. As I explained to a BBB agent a few days ago, the issue at hand is complex, requiring significant effort to coordinate all relevant documents and engage in direct discussions with the individuals mentioned by Five Bears RV Services in their response. Attached to my complaint are numerous pieces of evidence that thoroughly refute all claims made by FB**S. I invite you to review the complete complaint response, along with its accompanying attachments (Exhibits 1-13).
  
  It is worth noting that the response I submitted is verified, thereby obligating FB**S to provide a verified response in accordance with the law. To provide you with a glimpse of the verified complaint reply to FB**S's response, please find the following excerpt:
  
  
  June 01, 2023
   
   
  TO:  Better Business Bureau
   
  121 ****************, Suite 2000
   
  *******, ******** 60601
   
   
  Via BBB webpage/attachment
   
   
  RE: Complaint ID #********. **************************** v. Five Bears RV Service, LLC
   
   
  VERIFIED REPLY TO FIVE BEARS RV SERVICE, LLCS
   
  RESPONSE TO CONSUMERS COMPLAINT
   
  
  On or about 5/15/2023, I, ****************************, lodged a formal complaint against Five Bears RV Services, LLC (FB**S). This complaint encompasses both civil and criminal matters, specifically violations of the 815 ILCS 306/ ******** Automotive Repair Act (IARA) and the 815 ILCS 308 Automotive Collision Repair Act (IACRC). These Acts are state laws established to safeguard customers from deceptive practices employed by auto repair shops. They require auto repair shops, including Five Bears RV Services, LLC (FB**S) to provide consumers with specific written disclosures and prohibit unlawful practices. The numerous violations committed by FB**S, in addition to the clear communication I had with FB**S owner ************************* (*****) regarding the specific reasons for bringing my **** Rialta VW Winnebago ** to their facility, highlight the gravity of the situation and debunk everything alleged in FB**Ss BBB response.
   
  Please refer to the attached Verified Response for detailed information. However, let me provide a brief overview of the events that transpired between May 22 and May 23, 2023.
   
  FB**S, ***** emailed me on May 22 at 11:43 p.m.  I am forwarding the
   
  
  
  documentation you requested. Since you BCC the lawyer, I cant include them on the email as I do not have their email address.  Here are the emails that I have had with State Farm. I am also including the invoice outstanding invoices. Please let me know in advance when you expect to come to pick up your vehicle as we do not always have someone at the shop. See, Exhibit 7.
   
  
  
  On May 22, 2023 at 7:48 a.m. and soon after I received *****s email, I wrote back,
   
  
  
  There will be a tow truck arriving around 8 a.m.  They will be calling you. Thank you. See, Exhibit 5.   Included in the email is email communications between FB**S and *********************** at *********, State Farms third-party vender who on March 10, two days after the **** VW Winnebago ** was transported to FB**S in *****, ********.  ********* requested photographs and estimates. See, Exhibit 2C
   
   
  At 11:45 a.m. on May 23, 2023, I received a call from *****, which lasted
   
  
  
  approximately three minutes. During the call, ***** made a direct and threatening demand for payment of $300 in order to release my ****** is important to note that according to "****," the tow truck driver, he did inspect the chassis and take pictures as to assure no additional damage to the rig during transport, and only upon *****'s inquiry, mentioned the presence of rust. However, at no point did he report that the Rialta was suitable for the "junkyard." It is evident that ***** was well aware of the undercarriage/frame's condition, as she had previously submitted photographs and a repair estimate, for which she now seeks payment.
   
  
   
  At 11:49 a.m. I contacted the ***** ****************** as I told ************* would.  During
   
  
  
  the two minute conversation, I was redirected to the Kendall *********************** as FB**S is in unincorporated *****.
   
  
   
  At 11:51 I spoke to the Kendall ********************** and requested a keep the peace
   
  
  
  visit to FB**S.
   
   
  At 11:57 a.m., I immediately contacted ****, the tow truck driver, who was waiting for a
   
  
  
  resolution standing just outside the truck's cab. Around the same time, Detective ******* from Kendall County arrived and engaged in a conversation with **** and me while we were still on the telephone. It became apparent that ***** had shown the police a copy of a recently generated past due invoice addressed to me, though the address on it was not mine. The invoice claims to have been issued on May 8, 2008, as indicated in Exhibits 2A and 2B. However, it is clear that these invoices were actually sent to ********* on April 21, ****, eight days before ***** sent me a text stating, "I submitted for the first time that we spent to take pictures and storage," as documented in Exhibit 1 dated April 29, 2023.
   
   
  At 12:01 p.m., I promptly contacted State Farm and engaged in a conversation with
   
  
  
  three agents for a duration of 55 minutes. It was determined that the submissions made by FB**S were still under evaluation, and it was believed that my ** should be released to me. However, when I contacted Roadside Assist to arrange for transportation to happen, I discovered that the arrangement had been canceled, accompanied by a statement asserting that I "owed FB**S for services rendered." In light of this, I recently spoke with ****, the tow truck driver, who confirmed that he never informed ***** that the ** needed to be junked, nor did he convey any information suggesting that I owed money, as claimed in FB**S's proposal. Notably, during his time at FB**S, he mentioned that the Rialta was parked in the "far South corner of the parking lot against the fence." The ** has been deliberately moved to a location within the parking lot where neither I nor the transport company can gain access to it. This highly suggests that ***** and her husband ***** orchestrated this relocation with the specific intention of preventing me from transporting the Rialta to ********, where it was scheduled to be repaired. Mand/***** have effectively transferred it to an area that is inaccessible and not designated for regular use.
   
  
  
  To reiterate, I had a recent conversation with ****, the tow truck driver, and he
   
  
  
  confirmed two important facts. Firstly, he never informed ***** that the ** needed to be scrapped, as falsely stated in FB**S's proposal. Secondly, he never relayed to ***** that I claimed to owe no money, as FB**S had alleged.
   
  
  
   
  On April 21, 2023, more than a month after ********* initially reached out to FB**S
   
  
  
  ********* finally received a response from them. FB**S provided photographs that showcased the collision damage to the undercarriage and the vandalism-induced water damage to the interior carpet. Alongside these visuals, FB**S included repair estimates for both issues. According to the information conveyed by ********* and State Farm agents, FB**S asserted that they could address the carpet damage for $176 and resolve the undercarriage and frame problems for approximately $4,000. However, with no advance notice, I was presented with recently generated "past due" invoices that listed me as the recipient. Notably, these invoices, dated April 21, 2023 list an address that is not mine (see Exhibit 2A, 2B), contradicting *****'s claim that she sent them to ********* on  April 29,.  To be clear, the invoices were never sent to me, but to ********* and I received copies the late evening of May 22, 2023 with no mention that FB**S would hold the ** hostage until payment was made. (see Exhibit 7). It is worth noting that my **** Rialta VW Winnebago had been exposed to winter conditions, hailstorms, and heavy rainfall for weeks before the photographs were taken by FB**S, alleging the extent of the collision damage caused by Suburban Tire & ************* in 2022. This period marks the first time in the Rialta's history that it has been subject to such weather conditions without the protection of a garage or cover.
   
  Suffice it to say, a full verified response is attached, along with 13 exhibits.

  Customer response

  06/09/2023

  URGENT: Attention BBB Representatives,

  
  

  I received distressing news yesterdaythe complaint I filed has been unjustly closed. Determined to present a compelling case against Five Bears RV Services, LLC (FBRVS), I promptly submitted a comprehensive response, accompanied by 13 exhibits that include crucial evidence such as an affidavit and all relevant correspondence between FBRVS and myself. I want to ensure that whoever reviews my response understands the magnitude of FBRVS's deceptive tactics and their attempts to vilify and defame me. 

  
  

  First please note a correction to the complaint. On page one (1), number 2, the date I responded to *****'s late-night email is May 23, 2023 at 7:48 a.m.  Please make necessary changes so FVRVS has the correct information, though Exhibit 5 is clearly dated.

  
  

  To provide irrefutable proof, I am attaching photographs that reveal the alarming extent to which ***** and ***** have gone to obstruct my access to my Rialta. It is evident that they have already begun dismantling the vehicle, removing valuable components, and deliberately neglecting its maintenance. As stated in my response, FBRVS did not anticipate my unexpected return after the drama on May 23, 2023. Therefore, should they respondwhich I highly doubtthere is no need for further rebuttal: these larger photographs and the 15 page Verified Response and exhibits should be enough.

  
  

  The BBB must not only consider issuing low ratings but also cooperate with me in pursuing both civil and criminal charges against Five Bears RV Services. Their operations in ******** must be terminated immediately. This is not a mere slap on the wrist; their actions demand severe consequences and the BBB is the first step in assuring what happened to me does not happen to any other customer of FBRVS, though I got a feeling I am not the first.

  
  

  I implore you to carefully examine the attached photographs. One image depicts my RV alongside AAA vehicles, with me visible in the picture. Regrettably, an individual took a knife to the new driver's side tire, causing substantial damage and reason for the vandalism claim in the first place. Please take note of the RV's roof, where a low-sitting white air conditioner, a recently installed HD antenna, an identical white dome (replaced in March 2023), and the TrackVision A7 Satellite system in silver can be observed.

  
  

  When I presented the "before" and "after" pictures to ************ officers and an *********** war hero the other day, their unspoken reactions spoke volumes. Each of them, in their own way, conveyed that my RV had been subjected to chop-shop practices. Considering the audacity of the unfounded and deceitful statements made by FBRVS in response to my BBB complaint, it is imperative that they are prevented from conducting business in ********.

  
  

  Furthermore, I have resubmitted an affidavit written by a family friend who possesses a deep understanding of my meticulous care for my cherished RV. ********************* was present during my initial surprise visit, where ***** informed me about a prospective customer interested in purchasing my RV and their connection to a reputable shop specializing in RV frame repairs and chassis work. ***** also drove me and was present at FBRVS when I took these photographs during the second visit. He is in the process of writing an affidavit.

  
  

  I express my sincere gratitude for your immediate attention to this matter.

  
  

  Sincerely,

  **************************** ************

  Business response

  06/15/2023

  There were none of our customers of in ******'s unit.  The customer she is refering to was picking up her own unit and made a comment that she had an older version of the Rialta.  That was all she said.  No one tried to purchase it!  When ****** stopped in to collect some items from her unit it was after her insurance adjust was here inspecting her unit.  She came in crying not knowing what she was going to do since her insurance denied the claim.  I mentioned that if she needed money i MAY know someone who might be interested.  She had no interest in that so that was the end of that.  I never reached out to any of my customers asking them if they wanted to buy it.  No customers were within 20 feet of her unit.  YES my 6yr old put up her little table that was next to her kitchen sink I was standing outside the unit while the adjuster was checking things out.  No one went through her things.  We did tell insurance that it did not appear to have been undercoated recently as that was our professional opinion.  ****** said it was done in 2017.   We were told to inspect the frame for safety and if it was not safe to not go anyfurther without approval.  The frame is not safe so we stopped and reported our findings to ****** and insurance.  We never said we were an auto body shop or a collision repair shop we are and RV Repair and service company.  When ****** originally called we did tell her we could do the brakes and interior damage.  We also told her that if insurance didnot cover the assessment then that would be her responsibility.  We did not give an estimate for the frame since we cannot fix the frame and we let her know that.  I do not know where she got information on an estimate we never sent.  We can't estimate something we can't fix.  Her unit has been sitting here since March waiting for directions on if we are to do further assessments to fix the floor and water damage or if it will be totalld or if it was being picked up.  Since we have not had directions it has incurred storage charges as it is taking up space in our lot.

  Customer response

  06/21/2023

   
  Complaint: 20107064
  
  I am rejecting this response because:

  On or about June 15, 2023, Five Bears RV Services, LLC (FBRBS) filed their final reply to my BBB complaint.  It is apparent that ***** and ***** did not respond to or provide any evidence and debunk any of the 16 pages of my Verified Reply to Five Bears RV Service, LLCs Response to Consumers Complaint. FB**S did not provide a verified response and, unlike me, are not willing to be held accountable for the truthfulness of their statements. On top of their failure to provide a verified response, it becomes evident that Five Bears RV Services is not genuinely interested in reaching a settlement. Instead, FBA**Ss final reply is nothing more than bullying, bombastic rhetoric: their actions suggest a deliberate intent to withhold my Rialta and coerce me into paying minimal unjust fees that I do not owe and both ***** and ************************* are fully aware that ***** was dealing directly with State Farm/*********. This behavior is in direct violation of the 815 ILCS 306/Automotive Repair Shop Act and  815 ILCS 308/Automotive Collision Repair Act which safeguards consumer rights in such situations. It is disheartening to witness FFB**Ss blatant disregard for fair resolution and their persistent efforts to manipulate the circumstances for their benefit.  ***** and ***** are fundamentally flawed people, parents to five children, who engage in reckless conduct and should not be allowed to operate a ** service business in *********** stand by my formal declarations under oath submitted on June 1, 2023 that the information I provided during this written negotiation with the BBB is true and accurate to the best of my knowledge. I reject FB**Ss demand to pay past or additional storage fees: State Farm agreed to pay the estimate/assessment fee of $150.  To that end, it is also important for me to highlight FB**Ss gross inconsistencies as well as report important facts/issues omitted in *****s and ****** final reply. 
   
  
  Throughout the entire duration of this matter, Five Bears RV Services
   
  has made no genuine effort to resolve this issue.
   
  
  Given ***** and ****** inability to properly respond and/or intentional disregard for this BBB negotiation, there is no doubt in my mind that FB**S had and has no intent to release my **** VW Rialta Winnebago ** on May 23 or ever: they did not debunk verified statements that FB**S is involved in either part swapping and other damages that occurred while the vehicle was in their possession. FB**S failed to respond to my Verified Final Attempt to Settle This Dispute and Notice to **** which ***** and/or ***** received on or about May 26, 2023 (Exhibit 9B). That settlement offer, extending until May 30, 2023, generously provided them with an opportunity to release the ** with no payments from me--State Farm agreed to pay $150 for at least the alleged estimatesor face legal action in Cook County. Such action would incur court appearance fees, legal fees, which they have apparently refusedand the potential for a significant financial settlement in my favor.
   
   
  It is also worth noting that prior to this, on May 24, I had sent an email (Exhibit 10A) with an attachment, a Cease and Desist Unauthorized Access to My **** Rialta. In that communication, I strongly urged FB**S to ensure the secure storage and restricted access to my **. Additionally, I summarized my conversations with State Farm corporate office and ********* in a four-page letter sent earlier on May 24 (Exhibit 11). Despite all of my correspondence, ***** and ***** of FB**S chose to ignore these communications. The response I received from FB**S regarding my BBB complaint, dated June 16, 2023, was a mere repetition of their initial reply, filled with nonsensical statements, baseless accusations, and outright falsehoods. Notably, neither ***** nor ***** denied any of the allegations I made in emails and/or response/reply heretofore, FB**Ss did not deny the disturbing act of chop-shopping my Rialta. This omission speaks volumes about their lack of accountability and integrity as well as intentions moving forward.
   
  
  It is my hope that through the involvement of a BBB negotiator, ***** and ***** will finally provide a satisfactory explanation for their actions or at least, some evidence to substantiate their claims. And maybe then, we can negotiate a settlement that will include a thorough inspection (by me with police keeping the peace) and transport of my beloved Rialta off Five Bears RV Services, LLCs property, on or before Friday June 23 one month since ***** and ***** decided to prevent me from transporting the Rialta off their property and to a reliable and certified VW collision repair shop.
   
  
  Baseless Claims and Empty Words from FB**S
   
  
  This is very important. Another significant falsehood is FB**Ss claim that the unannounced visit on ***** 18, 2023, occurred "after" State Farm denied the vandalism claim and the collision claim under the vandalism claim. The truth is, neither ***** nor I could have known about State Farm's denial at that time, unless *****/***** were part of State Farms agenda to deny the collision claim under the vandalism claim. There are a lot of unknowns, which FB**Ss have not provided any evidence or explanations to the opposite. To that end, the purpose of my visit to ***************, in ***** was to retrieve personal belongings and essential documents, which included evidence of the ** being cleaned and undercoated in 2017. 
   
  Let's verify the dates to establish the facts and a better understanding why I couldnt have been crying on ***** 18, over State Farm denying the claim: 
   
  On March 10, 2023, *********************** an agent from *********, requested FBrVSs shop estimate and supporting photos for supplemental review. Exhibit 2C
   
  
  ***** and I made a surprise visit on ***** 18, 2023. (See, Exhibit 13, Affidavit and ************** response) 
   
  
  FB**S sent in the estimate and photographs 42 days after ********* requested estimates and photographs, on ***** 21, 2023, three (3) days after I caught FB**S damaging and stealing from my **. Exhibit 2C
   
  
  On May 3, 2023 about 13 days after ***** submitted photographs and estimates, according to *********, State Farm denied both the vandalism claim, that was the repair of the water damaged carpet, and the collision complaint, the damage done by Suburban Tire ****************** (STARC). I didnt learn about this denial until a few days before I attempted to have my ** transported to an authorized VW chassis collision repair shop.
   
  
  
  To clarify, upon my visit on ***** 18, 2023, I could not have been in a state of tears because State Farm denied my claim on May 3, 2023, but it is undeniable that I was rightfully upset by the intrusion into my Rialta, the theft of important documents, the negligent leaving of the alternative light switch on, and the complete drain of the costly engine battery and two valuable gel batteries. And the missing engine battery cover.  In retrospect I cannot understand why FB**S were under the hood, unless there was a switch out of battery, which I had hoped FB**S would have addressed in its last reply. Furthermore, not only was I unaware that ***** had brought her autistic son inside my ** without my knowledge or approval, there was no  discussion whatsoever about my financial situation. *****s discussion about a customers offer to purchase my vehicle seemed arbitrary, although it was delivered in a *** manner; it wasnt a mention that if [I] needed help [*****] MAY know someone who might be interested and it was not the end of it! 
   
  Calculated Scheme: FB**S's Plan Unveiled by ***** & ***********
   
  Unprepared for My Unannounced Visits
   
  
  Please see attachment(s) for complete Verified final reply and proposed final settment offer and request for BBB mediation.
  
  Sincerely,
  
  ****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩