We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Smart Home Security

S&H Video Surveillance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He drilled a hole straight through my house and through my electrical walls and didn&#**;t even hook up my doorbells to them. He threw the old doorbells on the ground and left them there. He drilled 3 more holes and mounted 3 cameras and never hooked them out. He drilled great big holes in my garage. He was supposed to hook up a motion sensor camera and never did any of this. He has over $2,000 of my money for the job. His work is bad and never did finish the job, never hooked it up and changed the computer code and I couldn&#**;t get access to my computer. I got another security system hooked up in my house.

  • Initial Complaint

    Date:09/07/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I talked to the young man, I signed the paper saying yes I would like this service. I should not have signed it. They are Ring and Blink cameras. He has not come to service the cameras, they don't work and he won't answer any phone calls. I am supposed to see all around my home to keep my home protected if someone tries to break in I can call the police. They don't work. I would like to know why the cameras are not working and to get them repaired to where they are working.

    Business Response

    Date: 04/19/2024

    This complaint has been resolved.

    Customer Answer

    Date: 04/19/2024

    She said he doesn't stand behind his work, has called her 4 times to call BBB to get the complaint taken off his record because he knew it would embarrass her.  The cameras didn't work only one day out of seven.   A worker fell through my ceiling.  My complaint is not resolved.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired SH Low Voltage 05/19/2022 to install cameras in our manufacturing plant. Promised to start in two weeks. Never showed up, kept offering the excuse that his service van was in for repairs and would be here as soon as the vehicle was fixed. Have seen where he posted videos of installing at for others on social media since then. Now he will not answer calls. We paid $4000.00 deposit and would like our Money back. can provide copy of canceled check.

S&H Video Surveillance LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.