We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Equipment

Gonzales Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    01/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 1/20/24 I took my fiance car there to have thermostat replaced. After 3 hours they called saying work is done and car is all ready. Well the car had some heat before we took it in to this shop however after work was done there was no heat. The car also is racing out of control as the engine wont stop accelerating. There is a loud smell of smoke of sealant. Upon checking the air breather and reinstalled parts the entire motor sections was left loose and not in place. I called Gonzales they came took the car to repair it correctly, sadly we have heard nothing from the shop and they now wont answer our calls. My plans are to stop down with police and get the car. We are also hiring an attorney to handle the loss of funds and loss of vehicle

    Customer response

    01/23/2024

    Good morning

    Please note the business completed repair of the 2015 Jeep Grand Cherokee on 1/22/24.

    I am in the process of vetting the work as the reassembly appears to be intact and installed correctly.

    I will drive the vehicle throughout this week to ensure its fully returned to its previous state of functionality which was excellent absent the faulty thermostat.

    The business owner admitted his tech missed key steps in the install which led to the failure of the vehicle upon release to myself. My disappointment is that they obviously failed to test drive or test the repaired item to substantiate the release to the customer.

    Very bad process and procedures with suspect mechanical experience.

    Thanks again

    *********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2402 Harrison Ave

Rockford, IL 61108

Visit Website
(815) 988-6424

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.