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          Comfort 1st Insulation has 1 locations, listed below.

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            Business ProfileComfort 1st Insulation

            Insulation Contractors
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            612 Harrison Ave

            Rockford, IL 61104-7052

            Visit Website
            (833) 244-7283

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/12/2019

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            At Comfort 1st Insulation, we have a simple mission: to provide top-quality insulation services that will create comfort and save money all year round.

            Our team of certified Energy Experts install high performance insulation for new construction and existing homes. We are Building Performance Institute (BPI) certified, and we follow the industries best practices.

            Our services include installation of: blown in insulation, cellulose insulation, attic ventilation, air sealing, fiberglass insulation, BIBS, closed cell foam, open cell spray foam, and more. Warranty offered.

            Our headquarters is located in Rockford, Illinois and we are members of the Rockford Home Builders Association. Serving Rockford, Belvidere, and Mchenry county.

            Products & Services

            Attic Insulation, Spray Foam Insulation, Sprayfoam Insulation, Fiberglass Insulation, Cellulose Insulation, Loose-fill Insulation, Insulation removal, Mold and Mildew Removal, Mold and Mildew Remediation, Free Consultations, Free Estimates, Home Energy Assessments, Home Energy Scores, Radiant Barrier Installation, Sound Proofing, Fresh Air Ventilation Systems, Duct Sealing and Insulation Integration, LED Lighting Upgrades, Eave Blocking, Eave Installation, Attic Restoration, Sanitation, Painting, Drywall Repair

            Business Details

            Headquarters
            612 Harrison Ave, Rockford, IL 61104-7052
            BBB File Opened:
            1/16/2018
            Years in Business:
            33
            Business Started:
            7/11/1991
            Business Incorporated:
            7/11/2016
            Accredited Since:
            3/12/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Comfort 1st
            • Comfort 1st Insulation & Energy Solutions Inc.
            Business Management
            • Mr. Michael Callahan, Owner
            Contact Information

            Principal

            • Mr. Michael Callahan, Owner

            Customer Contact

            • Mr. Michael Callahan, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            On 4-6-22 I wrote a check for half the amount ($2,600) for old "targeted" insulation to be removed from attic and replaced with blown cellulose. Vent chutes were to be installed every other eave and sealing to "all accessible interior wall top plates, utility wire holes, lighting, bath fans and waste stacks with fire foam. Block drop soffits with rigid foam board and seal,etc." as well as having the basement joists sealed with "closed cell spray form." ******** of 3 arrived 4-27-22, wrote check for $2,600 for remaining amount same day at end of job. The morning of 5-19-22 we noticed the ceiling fan in our spare room had broken through the ceiling and was hanging about 5 inches below the ceiling. We took photos 5-19-22 and sent to Comfort1st, who sent out rep who inspected the attic and damaged ceiling. He and the owner agreed they were at fault. The owner **** said I could contact him "any time" on his private cell phone and gave the number to me, saying someone would be sent out to repair damage. On 6-1-22 the same crew that did the damage showed up and denied they had done the damage. We had had Attic Air here to install 2 bath exhaust fans to roof on 5-23-22, but they had done the work AFTER we noticed the ceiling fan hanging by a thread on 5-19-22 and AFTER we had sent the photos to Comfort1st on 5-19-22, so that would have been impossible. ******** repaired ceiling the morning of 6-1-22, but left clumps of wet drywall all around the fixture on the ceiling, as well as scuff marks all over the attic access. I am 65 and not great on ladders, so was not looking forward to sanding and painting an entire ceiling and closet ceiling/access door. Sent photos to owner ****, who said he would send a $500 check so we could hire a painter for the project on 6-3-22 but he has not done so to date (6-24-22).
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jeff H

            03/03/2022

            I recently acquired a 100 year old riverfront cottage that Im doing a stud-off renovation of both the house and a detached three car garage. As part of the renovation Im fully conditioning the garage space. I made contact with a total of six different insulation contractors to get bids on both spray foaming the roof deck and blowing in cellulose to R-49. Four just sent a response giving me a price just based on square footage. One came out and told me that he would send me a quote and then I never heard back from him. I decided to use Comfort 1st as not only did ************************* give me multiple options at various price points for both spray foam and blown cellulose, but he also came out to the property and looked at it in person giving insight into the multiple ways to achieve the results I desired. **** did not waste my time and more importantly he did not try to sell me something that would not be the best solution for my project.I decided to install a drywall ceiling in the garage myself and then have Comfort 1st insulate it to the residential standard of R-49 by blowing in cellulose. Installing the ceiling ended up taking longer than I had initially projected because of architectural challenges so I made contact with Comfort 1st to get the insulation install date pushed back. Everyone I interacted with at the Comfort 1st office was friendly, professional and effective and I had no issues rescheduling the install date.On the day of the installation Comfort 1st employees ****** and **** were at my door on time and fully prepared for the job at hand. They ended up finishing the job in about half the time that I expected leaving the garage clean and insulated to R-49.My experience with Comfort 1st from initial contact to installation was a smooth, efficient process backed by excellent customer service and I will be using them again in the future.

            Comfort 1st Insulation Response

            03/06/2022

            ****, Thanks so much for supporting out local business. We will share your possative feedback our installers! Looking forward to seeing some photos of the Eagles nests. Best, ************************* - Owner Comfort 1st Insulation

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