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Business Profile

Moving Companies

Moving Guys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/24, Moving Guys was hired through the UHaul app to help us unload our belongings at our new home the following day - Saturday, 6/29/24. We originally requested 3 helpers for 2 hours, at a cost of $350. ***************************, the owner of Moving Guys, called me Saturday morning to say that he was short of guys that day and very busy, but would try his best to send us helpers. At 4:30 PM, 2 helpers arrived and worked for an hour. I expected to be charged for 2 hours as the minimum time, but only for 2 helpers ($250) instead of 3 ($350.) The UHaul app generates a payment code to give the moving company whenntge job is complete. I expected ***** to edit the number of billed helpers, then submit his bill to ***** to get paid. HE DID NOT.My credit card was charged $350 by *****, who then paid ***** at Moving Guys. When I saw the charge, I called ***** several times before he took my call. He quickly offered to send the $100 overcharge directly to me via Zelle. I have requested the payment from him within Zelle 3 times, but no response. I continue to call, and leave messages. He answered my call this week and promised to send the money, but did not. *** reached out to ***** for help. They transferred me to their sister company named MovingHelp, which apparently manages customers hiring movers - all within the UHaul app. Neither UHaul nor MovingHelp would help me with this problem. The MovingHelp people told me that they couldnt do anything because they already paid MovingGuys. I reminded them that THEY charged my credit card, not Moving Guys. Still would not help. *************************** at Moving Guys has basically stolen $100 from me, and refuses to refund my money.UHaul and their MovingHelp subsidary should have refunded the overcharge to my credit card and dealt with their overpayment to Moving Guys.I just want my $100 back.

Moving Guys is NOT a BBB Accredited Business.

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