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Find a Location

Furry Babies, Inc. has 1 locations, listed below.

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    Business ProfileforFurry Babies, Inc.

    Pet Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers designer puppies.

    Business Details

    Location of This Business
    7200 Harrison Ave # F39, Rockford, IL 61112-3014
    BBB File Opened:
    4/20/2010
    Years in Business:
    15
    Business Started:
    6/1/2009
    Business Started Locally:
    6/1/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Furry Babies of Rockford
    Business Management
    • Ms. Carrie Trolinger, Owner
    Contact Information

    Principal

    • Ms. Carrie Trolinger, Owner

    Customer Contact

    • Ms. Carrie Trolinger, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/07/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I had purchased a dog on Black Friday of 2023. I took the dog to the vet within 2 weeks only to find out that the poor dog has some serious health issues. Per hour contract it stated that if I call within 30 days I would receive a refund with proof of veterinary care and diagnosis. This facility refuses to call me back after I have left multiple messages and phone calls.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenni S

    1 star

    11/04/2023

    This place is a scam. I bought two puppies last January from them. Two different breeders. Spent about 9,000 for both. One was for my sons GF and one was for me. The one I had I had for about 9 months and then had severe seizures out of the blue where the emergency vet couldn’t save him no matter what we did. Blood work and everything came back perfect and they said it was a neurological disorder he was born with/inherited. I contacted fur babies a couple days after and was told to send medical records to the Mgr which I did 3 times. Then they keep pushing it off on the owner that they have to review. It’s been a month. I’m their paperwork it says they will give you a new puppy or a refund but obviously that’s a lie as I have the proof and contacted them within 5 days. When I bought my puppy it was in the back room originally and only brought it out when I asked if they had anymore. That should have been my first clue as when I got my puppy home it was sick for weeks but nothing the vet couldn’t fix. I was already in love and I wasn’t taking him back. It also didn’t have paperwork and they didn’t know why, to me not a big deal because I wasn’t buying the puppy for the paperwork but now with the very thing that happened I’ve realized this place is a scam. I’ve also found places in the area that sell the same expensive breeds for half the price and give a 10 year warranty. I’ve tried working things out with furbabies before I posted my review but they are ghosting me. That leaves me to only post reviews everywhere I can find to warn others and then to get my lawyer involved which will be way more then just getting my refund. Going to go for not letting them scam anyone else. Buyer beware!

    Local BBB

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