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Find a Location

Pearson Plumbing, Heating & Pest Control has 1 locations, listed below.

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    Business ProfileforPearson Plumbing, Heating & Pest Control

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2010

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2415 20th St, Rockford, IL 61104-7451
    BBB File Opened:
    3/30/1989
    Years in Business:
    60
    Business Started:
    6/1/1964
    Business Started Locally:
    6/1/1964
    Business Incorporated:
    8/28/1990
    Accredited Since:
    5/1/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • Alpine Softener
    • Rain Barrel Water Conditioning
    Business Management
    • Mr. Greg Lee, President
    • Mr. Matt Morgan, President
    • Ms. Ana D, Manager
    Contact Information

    Principal

    • Mr. Matt Morgan, President

    Customer Contact

    • Ms. Ana D, Manager
    Additional Contact Information

    Fax Numbers

    • (815) 229-8778
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Got home last night, Friday, to my house being 60 degrees and the sound of water dripping from my water heater with water on pooling ariund it. I called Allens heating but they said they only handle furnaces and not water heaters so I called Pearson and had someone come out on an emergency to repair both. The guy came out and said that he could only check the furnace but he called another guy who said he was in Freeport but he would come out first thing in the morning to check the water heater. *************** determined that the control board was no longer working because water dripped on it however he did not have a board to replace it with and said that I would need to wait until Monday to order one. I asked him about replacing the furnace and he said he would send me a bid in the morning with pricing for that and put the notes in for the water heater guy letting him know that I already covered the $240 for the call. Around 10am I hadnt heard from anyone so I called Pearson and ****** told me he would have the ** person call me. I also asked about the control board and whether or not any of their techs had one so I could get my furnace repaired today. He said that they were probably all out of them since they get around 400 emergency calls a day. I wasnt happy with that and ended up hanging up on him. The ** person called but I didnt answer because I was at my sons bball game. He still came to my house and my sister let him in. He said that he believes the tank is leaking from the bottom and would need to be replaced. He then said it would be $240 for his trip. I explained what the older gentleman told me last night and that no one ever said there would be 2 charges or $240 and he said he would let his office know and let them handle it. called the office and got ****** again and asked him about it and he lied and said he told me there was going to be another $240 trip charge. I asked to have a supervisor review call and call me back because he is lying.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cameron G

    1 star

    01/29/2024

    Horrible customer service. Service technician came to our office to install a new garbage disposal. We were quoted $405 knowing we didn't have a unit previously. The total invoice was $160 more than was quoted. When I called they stated they did extra work even though the invoice states no extra work was done. They told me they needed additional parts. Some of the additional parts hey charged us for was a power cord assembly. Why Power was not part of the original quote is beyond me. There is a functioning outlet 2 inches away from the unit. What's more, the technician came to us AFTER he had installed the unit saying he didn't realize until after he finished that we would have to have an electrician come out to finish the job. We are unable to turn the unit on or off! It is going to cost us an additional $300 - $400 to have a switch installed. Also not part of the quote or even mentioned prior to the work. This would have been nice to know before hand. Had we known they were not capable of completing the job we would have used someone who could. Now we are paying for 2 separate companies and 2 separate service calls. Over $900 in all to install a unit that we can't use yet. Definitely will never use this company again.

    Pearson Plumbing, Heating & Pest Control Response

    03/08/2024


    The customer had a very special situation; he did have an outlet but no switch. Pearson hired an electrician and did not charge the customer, even though we told the caller during the initial phone call that any extras are chargeable. I'm surprised to see this post because Pearson's went above and beyond with this situation.

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