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Business Profile

Tax Representatives

In The Black Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the black company did my tax return for 2023* During this process I have such a hard time getting in touch with my agent ****** * Saying computer was broken ect* I eventually asked for a different person * Which I was then placed in touch with Sofia * After several calls , texts , emails * They finally sent me a copy of my tax return * Then I received a letter in the mail stating I now owe the **** Brought it to there ************* was ghosted* Lies after lies * Or no response at all*

    Business Response

    Date: 12/30/2024

    Dear Arturah *******,

    Thank you for bringing this matter to our attention. We understand your frustration regarding your 2023 tax return and apologize for any inconvenience this may have caused. Unfortunately, we haven't received any memo from you containing a notice from the **** Please provide a copy of the *** notice via email ([email protected]), and we'll be happy to review it and discuss your available options.Also, please let us know your availability so we can promptly resolve this issue.

    We believe this will fairly address your concerns and ensure your satisfaction.

    Please feel free to contact us directly via email at [email protected] if you have any further questions or would like to discuss this further.

    Sincerely,

    In The Black Company

In The Black Company is NOT a BBB Accredited Business.

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