Tax Representatives
In The Black CompanyThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In the black company did my tax return for 2023* During this process I have such a hard time getting in touch with my agent ****** * Saying computer was broken ect* I eventually asked for a different person * Which I was then placed in touch with Sofia * After several calls , texts , emails * They finally sent me a copy of my tax return * Then I received a letter in the mail stating I now owe the **** Brought it to there ************* was ghosted* Lies after lies * Or no response at all*Business response
12/30/2024
Dear Arturah *******,
Thank you for bringing this matter to our attention. We understand your frustration regarding your 2023 tax return and apologize for any inconvenience this may have caused. Unfortunately, we haven't received any memo from you containing a notice from the **** Please provide a copy of the *** notice via email ([email protected]), and we'll be happy to review it and discuss your available options.Also, please let us know your availability so we can promptly resolve this issue.
We believe this will fairly address your concerns and ensure your satisfaction.
Please feel free to contact us directly via email at [email protected] if you have any further questions or would like to discuss this further.
Sincerely,
In The Black Company
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.