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Find a Location

My-Pros has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • My-Pros

      1107 N Blackhawk Blvd Unit 6 Rockton, IL 61072

    Business ProfileforMy-Pros

    Roofing Contractors

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    My-Pros is full-service roofing and remodeling home improvement contractor that specializes in roof repair and replacement services, as well as home remodeling, siding, and floors services for residents all throughout Northern Illinois.

    Products & Services

    Roof repair , roof replacement , siding , skylights, commercial roofing , remodeling, Decks, Flooring

    Business Details

    Location of This Business
    1107 N Blackhawk Blvd Unit 6, Rockton, IL 61072
    BBB File Opened:
    5/31/2018
    Years in Business:
    11
    Business Started:
    10/11/2012
    Business Started Locally:
    10/11/2012
    Business Incorporated:
    4/21/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • My-Pros Remodeling, LLC
    • 8OO-MY-PROSCOM Llc
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joe Metz, CEO/Owner
    • Mr. Adam Long, Agent
    Contact Information

    Principal

    • Mr. Joe Metz, CEO/Owner

    Customer Contact

    • Mr. Joe Metz, CEO/Owner
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Finally got a hold of *** beginning of this year 2022 agreed on replacing the wood that was damaged because of them having to nail the shingles down several times. Keeps telling me will get this done will get this done. I then contacted him again and now he doesn't have the workers to do it. If it's not one thing it's another. JUST COME REPLACE THE WOOD LIKE YOU AGREED TO DO AND BE DONE WITH THIS! This has seriously been going on for way to long. Either come and finish the job or pay someone else to do it!back story November of 2019 we paid this company 4K to put a new roof on our home. Job was completed in 1 day. A couple days later we had a bad wind storm and parts of the roof blew off. Contacted *** and he came over and put a tarp over the spots where the shingles came off until he could get someone out to fix them. Couple days later someone came over to fix them. A week or 2 later we noticed that some of the shingles were flipped on the roof and caused the ply wood that was put in with the new roof to get wet. I contacted *** and he came out to temp fix it until he could get shingles to replace it. He checked the attic and seen the wood was getting wet and said he would be replacing it. He then told us this temp fix would be good and no water would come in. Several days later we had water on our ceiling and once again shingles were flipped. Towards the end of the season in 2021 he said that the shingles came in but never came to replace the shingles that were temp nailed to the roof. I have contacted them and left messages and nobody is getting back to us.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James W

    2 stars

    08/13/2021

    The company sounds knowledgeable and upright on the sale end. The workers cover damage that should be fixed and when the roof leaks there are no return calls or any intent to work with the customer to repair the problem. Had my roof replaced started leaking less than 8 months later around a sky tube. Looking at it from the attic its obvious the wood should have been replaced, it wasnt. Another contractor had to be used to make the repairs.

    Local BBB

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