Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a DVD player from them that did not work. They acknowledged that it was a bad DVD player and they said that I could return it for a refund when they sent me the information for shipping it back to them. I called twice and sent two emails. Both said they were, "Working on it."To date nothing has happened. That was a week ago.  

  

  Business Response

  Date: 01/23/2025

  Please tell the customer to send the unit back to us 

  Sam Electronics,
  ***************************************************************************************************** ,

   

  once we get the unit it will be tested and full refund will be given.

  In past we have been victim of scam where wrong DVD player where shipped back to ***

  or he will have to wait for *** to go and inspect the package 

   

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22843457
  
  I am rejecting this response because:

  The reply from the vendor is false.  Attached is an email from the vendor telling me that "They are setting up the return."  That was several days ago.  Now, the vendor is telling me that they want me to set up the return.  And who am I supposed to return it to? I need an address and they need to pay for the return.  I bought the unit in good faith expecting that it would work. It never worked and their own representatives told me that twice.

   

  So, once again, they need to refund my money and pay for the return.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/27/2025

  we have ask the manufacturer to send the return label but customer will need to have some patience

  we had explained this earlier

  if he is hurry he can send the unit back to us

  Sam Electronics,
  ********************************************************************************************************;

   

  and we will ship it back to the factory

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22843457
  
  I am rejecting this response because:

   

  I bought the unit from you: Sam Electronics. You are the ones who have my money.   The manufaturer is in *****. They have your money but that is not my problem. You need to refund me my money. If your vendor is selling you defective products you should not then turn around and sell those defective products to the end user - me.  You should stop buying c*** from your vendor in ***** and then sending them to innocent people here in ********  You need to refund my money now!
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/28/2025

  In ***

  More than 95% electronics and appliances are made in *****

  **** is no cheap company it branded Japanese company.

  Sony dealership  is in ***

  You will need have some patience once we  get some information from the dealership

  or send the unit back to us 

   

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22843457
  
  I am rejecting this response because:

   

  Yes, I know that 95% of all electronics are made in *****. I used to work for BOSE Audio and they imported everything from ******  Unfortunately 30% of what they shipped in from ***** was defective when it arrived.  BOSE audio understood this and accepted whatever their customers rejected unconditionally.  You do not. Which means that I will never buy anything ever agian from you and I will make sure that none of my friends and family does either.

   

  Also, (you people are really screwed up) this unit that you sent me, it's brand name is ******** - a **************** not **** a Japanese copany.   You people don't even know what you sold me. I paid a lot of money to ship this piece of junk from your place of business to my home. I expected it to work. It doesn't. Now you need to pay to have this piece of junk shipped back to you and refund me my money.  I have been patient enough. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/07/2025

  As customer service and in good faith we have refunded the customer on Jan *********

  Please tell the customer to ship the unit back to **

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22843457
  
  I am rejecting this response because:

   

  I paid good money to have the faulty unit delivered to me.  You should be the ones to pay for my returning it.  Fine, I will send it back. Your company is the worst.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on vendor's website for an electrical kitchen appliance on 12 November 2024. Paid with **** card. Merchant did not immediately acknowledge order via confirmation email. Order was held in ******** by vendor for next 2 days with note on order/purchase page that it was "being reviewed". At this point my card had not yet been charged. Sent email to vendor requesting immediate cancellation of order. Vendor's response was to send me email confirmation of order with tracking number of ostensible shipping via ****** and to charge my card! Phone call to vendor protesting that shipping was undertaken and my card charged, just when I requested cancellation of order, resulted in very testy exchange with person who answered. He accused me of being impatient and said order could not be cancelled as it had already been shipped. He further told me that if I wanted to cancel the shipment, I should contact *** and ask them to cancel the shipment. I told him this did not make sense as I could not cancel a shipment which I did not place. The *** tracking number which he provided has for the last 5 days since I have been checking, persistently returned the following message: *** DOESN'T HAVE POSSESSION OF THE PACKAGE YET. ESTIMATED DELIVERY DATE WILL BE AVAILABLE AS SOON AS WE GET THE PACKAGE. Also, the contact email address given on the vendor's website and on which I contacted them to request cancellation of the order (info@worldwidevoltage) suddenly changed to another email address that I had never seen before during the ordering process: **************************** The vendor has since blocked me from contacting him again via email following our angry exchange on the telephone. I decided to contact you, because this merchant displays the BBB logo on his web page, which was one of the "credentials" that persuaded me it was okay to do business with them.

  

  Business Response

  Date: 11/19/2024

  Customer is not telling the truth.

  We have already cancelled and refunded

  customer billing address was different from shipping address he was using a International card any customer using International card processing takes time due to fraud .

  This is clearly mentioned in our website

  Please check  customer information below

   

  ****** *. ******* ******
  (*********** - *********)
  c/o **************** l
  ***********************************************************************************************
  US *************
  **********
  Bill to  ****** *. ******* ******
  ***************
  ***********************
  ******************** LC04 205
  **************
  ***************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a mixer - grinder in November 2021. It has stopped working. It should be under 1 year warranty period and i should get a replacement of the product.

  

  Business Response

  Date: 08/23/2022

  sorry for the inconvenience.

  Our store warranty is only 30 days from day you get it. After that

  This is same warranty we offer in amazon and on eBay

  30 days from day you get it

  You need to contact the manufacturer 

  Please check our policy

  https://www.samstores.com/terms-samstores.html