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Business Profile

Repossession Services

NWR Transport
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was repossessed. I paid finance company to release car the next day. Finance company sent forms to release car. *** would not allow me to pick up my car for another 7 days making me pay $30/day storage fee. They were rude.

    Business Response

    Date: 01/16/2025

    Good Morning,
    While the finance company sent over the paperwork it wasn't until 24 hours after the vehicle was repossessed. *** is an appointment only operation to try and better service customers. The schedule was completely booked for the week and you received the earliest available time. I have taken this compliant and will use it to justify weekend staff for future appointments. Unfortunately we will not be issuing a refund as we gave you the first available appointment.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed and my belongings was held here and they threw away my belongings with very important things like pictures glasses car seats.

    Business Response

    Date: 12/27/2024

    ******* ***** states we threw away his belongings and demands a refund. 
    While it is unfortunate his property was disposed of, we acted in accordance with the law.
    (225 ILCS 422/110)
    If personal property is not claimed within 45 days of the notice of intent to dispose, then the licensed repossession agency may dispose of the personal property at its discretion, except that illegal items or contraband shall be surrendered to a law enforcement agency.
    Mr. ***** had made many appointments to retrieve his belongings on 10/26/23, 10/30/2023, 11/10/2023, 11/22/2023, and 11/27/2023 and failed to show up for any of them. We complied with all state laws and regulations, and gave Mr. ***** ample opportunities to retrieve his property.  

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 21036053

    I am rejecting this response because: they did not give me the full ********************* prior to throwing my stuff away.  

    Sincerely,

    ******* *****

    Business Response

    Date: 12/29/2024

    In regards to rejecting the response, While we understand your frustration we upheld the Illinois state law and held your property longer than required. You missed multiple appointments to retrieve your personal property, and knew the policies and procedures as we repossessed you a year prior as well.  

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed my northwest reposession. Caused extensive damage to my vehicle. This business need to be looked into they steal from the people who cars get brought in. Review range from damage to car to theft of cash and opening mail left in vehicles. Look at the reviews this place need to be looked into!!

    Business Response

    Date: 12/27/2024

    ******* ******* claims that her car had been damaged during the recovery.

    She made a claim of damage with her finance company and they emailed us back claiming it was "not of merit"

    They found this claim to be pre existing damage.

    No mail is ever opened, only bagged with the personal property as per state law.

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