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Business Profile

Dentist

High Point Dental Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Ben D

    Date: 04/08/2024

    COMPLETELY UNPROFESSIONAL Having recently moved into the area my wife and I were looking for a new dentist. After confirming they worked with my insurance, I set an appointment. Before I could go to my new patient appointment, my wife had a dental emergency with a crown, so I called them to make an appointment for her to see if they could help with her issue. Due to their limited hours, it was tough to make an appointment because she works a 9-5 job. The receptionist wouldn't make an exceptions to help set up a later time and told me we had to come in during hours. Because they we unwilling to help with a later appointment, my wife had to request to leave work early to make it to the office on time for the appointment at 5:30pm, which was the time the receptionist picked. When we got there, we were basically told the dentist couldn't help today because she MIGHT have to stay longer depending on the work that was needed. This really sucked because I explained the whole situation to the receptionist before we made the appointment, and she was the one who told us to come in at 5:30pm KNOWING THE SITUATIONS I DESCRIBED!!!!! Bottom line, if you don't care enough about two new clients to MAYBE have to spend more time at the office for an appointment that we had to bend over backwards to make, you just don't care. I canceled my original appointment I had for two days from now, and we left. Back to finding a new dentist who actually cares about their clients, rather than getting home on time!

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