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          Find a Location

          The Roomplace has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Roomplace

              1120 W Remington Blvd Romeoville, IL 60446-6503

              BBB Accredited Business

            • The Roomplace

              732 North Route 59 Aurora, IL 60504-4908

              BBB Accredited Business

            • The Roomplace

              215 Gary Ave. Bloomingdale, IL 60108-2213

              BBB Accredited Business

            • The Roomplace

              18150 S. HALSTED ST. Homewood, IL 60430

              BBB Accredited Business

            • The Roomplace

              156 E Golf rd Schaumburg, IL 60173

              BBB Accredited Business

            Business ProfileThe Roomplace

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1120 W Remington Blvd

            Romeoville, IL 60446-6503

            Visit Website
            (630) 783-8000

            Business hours

            11:00 AM - 7:00 PM
            Business Hours
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            11:00 AM - 7:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.59/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            133 complaints closed in last 3 years

            36 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/21/1994

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Roomplace is a full line furniture and mattress store. They offer furniture for the whole home including living rooms, bedroom, kids & baby, dining, office, outdoor living, entertainment and home décor. 

            Business Details

            This is a multi-location business.

            Find a Location

            The Roomplace has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Roomplace

                1120 W Remington Blvd Romeoville, IL 60446-6503

                BBB Accredited Business

              • The Roomplace

                732 North Route 59 Aurora, IL 60504-4908

                BBB Accredited Business

              • The Roomplace

                215 Gary Ave. Bloomingdale, IL 60108-2213

                BBB Accredited Business

              • The Roomplace

                18150 S. HALSTED ST. Homewood, IL 60430

                BBB Accredited Business

              • The Roomplace

                156 E Golf rd Schaumburg, IL 60173

                BBB Accredited Business
              Headquarters
              1120 W Remington Blvd, Romeoville, IL 60446-6503
              BBB File Opened:
              4/13/1990
              Years in Business:
              112
              Business Started:
              4/1/1912
              Business Started Locally:
              4/1/1912
              Business Incorporated:
              11/3/2011
              Accredited Since:
              7/21/1994
              Type of Entity:
              Corporation
              Alternate Business Name
              • TRP Acquisition Inc.
              • Mattress Place
              Hours of Operation

              Primary

              M:
              10:00 AM - 9:00 PM
              T:
              10:00 AM - 9:00 PM
              W:
              10:00 AM - 9:00 PM
              Th:
              10:00 AM - 9:00 PM
              F:
              10:00 AM - 9:00 PM
              Sa:
              10:00 AM - 9:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Ms. Jasmine Sakic, Vice President of Customer Care Center
              Contact Information

              Principal

              • Ms. Jasmine Sakic, Vice President of Customer Care Center

              Customer Contact

              • Ms. Jasmine Sakic, Vice President of Customer Care Center
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              133 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/10/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              A credit of $350 as promised by the sales associate re: refund of delivery charges for living room set
              Read More
              Read 132 More Complaints

              Customer Reviews

              51 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Evan G

              07/10/2024

              Weak operational business. We're stuck with four chairs and a bench in our home without a dining table for who knows how long.Dining table ordered 6/16 with an estimated delivery date of 7/10. I checked in a week before to see if we were on time. The phone rep said yes and suggested that we do a partial delivery (chairs + bench) and then the table would be delivered 7/10. In retrospect, this seems like a tactic to mitigate refunds / order cancellations with their sketchy supply chain and vendor management.On 7/9, I called to confirm delivery (mind you the first delivery was hours outside of the 3-hour window initially provided) and was then informed that it's now pushed back to August.Apparently it's the vendors fault...and they have no control over it and weren't aware until 7/9.This is the response I'd expect from kids with a side hustle side business. They offered a $25 voucher and the option to swap for an available item.

              The Roomplace Response

              07/12/2024

              Hello ************ We are deeply sorry for the vendor delays. We do see on 7/10 you spoke to customer service management who advised that we can do a one time courtesy exchange on the set or we can pick up items in your home for refund due to the delay on the table. Please know we are working with the vendors closely to obtain shipment at the soonest we can. We will have a manager reach out direct as well regarding the options offered to you. Respectfully **************
              Read 50 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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