ComplaintsforFoster-Premier, Inc.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This problem is regarding the *** of Southwicke on ****** Condominium ****************************** Foster premier and mainly the *** manager have been discussing the idea of possible repair, replace or rebuild of existing balconies.This has been an ongoing discussion for the past 3 years at least.In 2023 according to the *** the ********************* condemned the balconies not safe or not to code. Now in **** the *** is trying to force all owners to pay for the rebuilt of the new balconies with no specifications of what will be done, no time for families to plan economically for this problem and no other options on bringing the balconies to code. They are trying to force us to pay out of pocket $14K! And the "payment options" that are being offered are ridiculous! I know most families here do not have $14K laying around to pay for something that we don't have a say in, and with no details on what will be done, no blueprints or list of a brake-down of where the money is going to. Most of us here have brought up issues to the *** manager with zero solutions and only days, weeks of back and forth emailing, again with no updates or solutions. Now, without notice they want to force us to a $14K debt that most cant afford and without our opinion. Myself and other homeowners have emails and pictures of the conversations regarding issues that were never resolved. They have an average budget of $750K that honestly some of the items that are listed on the budget expense report have never been fixed or do not get fixed on a yearly basis as it is stated and are the issues that we have brought up, yet they want more money from us? I have been living there now for 5 years and have paid to the *** roughly $13K - $14K and the only major repair they have done was replacing the roofs. Which to add, they hire the cheapest overworked underemployed contractor companies. We are simply requesting assistance for a better solution.

  Business response

  02/07/2024

  Foster Premier, **** would like to respond to the complaint made by ****************************** from Southwicke on ****** Condominium Owners Association.  Foster Premier is the Agent for the ***** of **************** As the Agent for the *****, Foster Premier acts only to carry out the instructions of the *****.  Foster Premier does not make the decisions for the ******************* The ***** of Directors makes all decisions. 
  
  Regarding budgeting and assessments, please know that the ***** of ********** the property manager, and Foster Premier reviewed each line item in budget.  As a community gets older, there are more repairs and replacements necessary.  Additionally, before work is done, proposals are obtained prior to any work being awarded. 
  Every effort is made to keep the property looking its best while trying to get the best price for the services. 
  
  Per the declaration, balconies are an owners responsibility.  In April 2022, the balconies were determined by the ********************* to be unsafe.  ********* of directors hired an engineer and for the past two years they have been working on an amendment to the *** through the Village to allow for expanding the balconies instead of just replacing them at the correct size.  The engineer requested bids from six companies with only four of them responding.  The selected vendor was not only the least expensive but was also highly recommended by the engineering firm.
  

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company intentionally and illegally gives out fines not legally covered under bylaws. A recent court case against this *** has proved this as well. I was given a $100 fine over not getting correct paperwork, even though I let the *** know well back in January our situation, however ******* who handles everything deliberately ignores and discriminates against homeowners. Legally I was allowed, even under the *** bylaws a warning to correct this issue. Was immediately told no and threatened with more fines. Again ******* refusing to follow their own bylaws. I asked ***** and *******, which ******* again ignored, all the details of everything I needed. Had no issue complying and a mixup happened over a family death but was still refused help and instead was threatened by more fines if they didn't get their money. 2 weeks later was then given a random flyer (even though email said I was all set) with then a nice $250 fee which I was snapped at for not knowing it was buried in 2 1/2 year old MEETING MINUTES not the actual bylaws or documents or anything, also nothing when I was trying to email ***** for 2 weeks. That was another $250 charge, and by the recent court judgements that is also illegal. So I want my $350 back especially when it was done illegally because they want the fees, refused for weeks when I asked everything I needed to correct everything, and courts now recognizing the practices they pull can't be allowed. I have a paper trail of everything including the unprofessional correspondence and the actual bylaws and rules they violated. Also sent them a death certificate back in January but again with a paper trail ******* discriminates on who he replies or helps based on who he likes and the *** allows this.Went to head of Foster Premier ignored

  Business response

  11/01/2022

   The Lakewood ************************************ of Directors followed procedures and passed a Crime Free Leasing fee of $250.00.  This was passed at an open Board meeting on May 20,2020. All owners were invited to the Board meeting and all policies, forms and minutes are available on the Website for owners to access at any time.  This address paid the fee in 2020, it was due again in 2022.  Each year the Association sends a reminder to all owners via the Newsletter about providing a new lease within 10 days, it further states if it is not provided a fine of $100 is assessed.  The complainant here is not the owner, ********************* is the tenant, she is not the owner of record. 

  
  I have attached the minutes of the meeting in which this was approved and the year end Newsletter reminding owners of the requirements. ll us why here...

  Customer response

  11/02/2022

   
  Complaint: 18293976
  
  I am rejecting this response because:
  

   

  again not in the CCRRs or bylaws which a JUDGE just told you you can't make up new rules.

   

  Again also violated your own bylaws by refusing a warning and just fining me regardless the 100 and Refusal to talk to the board you allow ******* to control everything because he can.

  Also 0 fee was ever displayed on the website regarding 250. That is also not legal and I again reiterate you literally just lost a court case for pulling the same on a neighbor! You can't enforce anything not in the bylaws. You at the VERY LEAST refund my fine!!! You gave me 0 notice even though I informed you in January my situation but you sure cashed that check didn't you? Oh that's because ******* handles that and is prejudice. 

  
  Sincerely,
  
  ***********************

  Business response

  11/08/2022

  TellThe ***** of ********* followed procedures and policies. Owners can request a hearing with the *****, this complainant is not an owner. 
  

  Customer response

  11/08/2022

   
  Complaint: 18293976
  
  I am rejecting this response because: I am not even a rent and AGAIN I did ask and was immediately refused by *******, and many times after refused to reply to me!!

  You also illegally allowed him to ignore your own bylaws by not giving a warning to correct the issue anyway, oh on an item not in the actual bylaws which yet AGAIN you were just found guilty of in court recently you couldn't just make up and enforce random rules votes on in "minutes" 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HOA By-laws **** "Notice of **************** Meetings: Notice of each meeting of the **************** shall be mailed or personally delivered to each member at least forty-eight (48) hours prior to the meeting." ***********************, CAM, acknowledged to me in an email dated April 22,2021 stating "No homeowners are in attendance, it is a committee meeting."HOA Fencing Restrictions are not being enforced. HOA ***** took over in 2012 and many variances have been granted since that time, such as 4' fences and board-on-board shadow box fences on fence restricted lots, but my variance to install an aluminum fence has been denied. My neighbor's request to install a 4' fence has been denied. According to ***********************, ****************************** Manager, the association is waiving its enforcement rights on selective homeowners stating As also mentioned previously, the board/committee is reviewing architectural applications and will make final determinations. They are also fully aware that many fences approved years ago that do not follow guidelines will one day need to be replaced and at that time those fences will be required to follow current guidelines regardless of what was approved many years ago. A few of the others have already been advised to make corrections. However, a 4' fence was approved by the ***** for ******************** on 8/17/16 and ********************** on 9/28/17 (well after the turnover date). The Declarations of ****************** were recorded in Will County, ******** on July 21, **** and amended in Will County, ******** on September 1, 2016. All properties within and/or comprising the Association are subject to and governed by the Declarations for Creekside Crossing. HOA Director, ***********************, has a fence that is not installed per specs. ***** abstains from sending a violation letter.Non-deeded homeowners allowed to serve on the ***** of ********* which is not allowed. *******************, President in 2015 and *********************, Treasurer in 2015.

  Business response

  01/17/2022

  Foster Premier would like to respond to Ms. ********* complaint.   Foster Premier is the Agent for the ***** of **************** As the Agent for the *****, Foster Premier acts only to carry out the instructions of the *****.  Foster Premier does not make the decisions for the Association. The ***** of ********* makes the decisions.  The complaint is not relevant to Foster Premier. ****** has no discretion over this. 
  

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