Complaints

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My *** is stealing money from myself and others within the community on a monthly basis. "Budgeted" for items that within certain contracts have been breached and unresolved for 3 years. We receive bare minimum services and our drive way was never fixed which can affect the foundation of our home. The *** continuously chooses to ignore any issues that are brought to their attention. I would like the company to reduce our monthly fee and show how they truly spend the money every year.

  Business response

  10/07/2024

  Thank you for reaching out, we are responding to your #********.  We understand your frustration, and we take all community feedback seriously. Id like to address the points you've raised regarding services and assessments within the community.  Please be aware that Foster Premier is the management company, and the Board of Directors are the decision makers in terms of contracts and budgets.
  
  Services Provided: We regret that you feel the services in the community are not meeting expectations. Our goal is to provide the highest level of service within the parameters of the community's budget. As we have discussed with you previously, the Association does driveway replacements in phases.  Your driveway is on the schedule to be replaced in two years.
  
  Budget Transparency: The **** budget is carefully planned each year by the Board to meet the needs of the community, and it is reviewed during board meetings. We are happy to provide you with a detailed breakdown of the budget and how funds are allocated to various services and projects within the community. This information is shared annually with all owners and is available upon request.
  
  Contractual Issues: If there are contract breaches or unresolved items, we would appreciate more details so that we can investigate further and address any issues. Our intention is to ensure all community matters are handled properly and in a timely manner. 
  
  Fee Adjustment Request: While we understand your request to refund the monthly assessment, please note that the Board does not have the authority to waive or adjust assessments. Assessments are based on the financial needs of the community as a whole and are used to maintain the services and infrastructure that benefit all homeowners.
  
  We value your input and are committed to ensuring that the needs of the community are addressed. Thank you!

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have received actionable solutions in writing by personal email that have not yet been completed. The ********* and ****** have asked this to be closed Pending the agreement on services being completed on our home. 
  

  If services are not satisfied, I will reopen the complaint. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This problem is regarding the *** of Southwicke on ****** Condominium ****************************** Foster premier and mainly the *** manager have been discussing the idea of possible repair, replace or rebuild of existing balconies.This has been an ongoing discussion for the past 3 years at least.In 2023 according to the *** the ********************* condemned the balconies not safe or not to code. Now in **** the *** is trying to force all owners to pay for the rebuilt of the new balconies with no specifications of what will be done, no time for families to plan economically for this problem and no other options on bringing the balconies to code. They are trying to force us to pay out of pocket $14K! And the "payment options" that are being offered are ridiculous! I know most families here do not have $14K laying around to pay for something that we don't have a say in, and with no details on what will be done, no blueprints or list of a brake-down of where the money is going to. Most of us here have brought up issues to the *** manager with zero solutions and only days, weeks of back and forth emailing, again with no updates or solutions. Now, without notice they want to force us to a $14K debt that most cant afford and without our opinion. Myself and other homeowners have emails and pictures of the conversations regarding issues that were never resolved. They have an average budget of $750K that honestly some of the items that are listed on the budget expense report have never been fixed or do not get fixed on a yearly basis as it is stated and are the issues that we have brought up, yet they want more money from us? I have been living there now for 5 years and have paid to the *** roughly $13K - $14K and the only major repair they have done was replacing the roofs. Which to add, they hire the cheapest overworked underemployed contractor companies. We are simply requesting assistance for a better solution.

  Business response

  02/07/2024

  Foster Premier, **** would like to respond to the complaint made by ****************************** from Southwicke on ****** Condominium Owners Association.  Foster Premier is the Agent for the ***** of **************** As the Agent for the *****, Foster Premier acts only to carry out the instructions of the *****.  Foster Premier does not make the decisions for the ******************* The ***** of Directors makes all decisions. 
  
  Regarding budgeting and assessments, please know that the ***** of ********** the property manager, and Foster Premier reviewed each line item in budget.  As a community gets older, there are more repairs and replacements necessary.  Additionally, before work is done, proposals are obtained prior to any work being awarded. 
  Every effort is made to keep the property looking its best while trying to get the best price for the services. 
  
  Per the declaration, balconies are an owners responsibility.  In April 2022, the balconies were determined by the ********************* to be unsafe.  ********* of directors hired an engineer and for the past two years they have been working on an amendment to the *** through the Village to allow for expanding the balconies instead of just replacing them at the correct size.  The engineer requested bids from six companies with only four of them responding.  The selected vendor was not only the least expensive but was also highly recommended by the engineering firm.
  

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company intentionally and illegally gives out fines not legally covered under bylaws. A recent court case against this *** has proved this as well. I was given a $100 fine over not getting correct paperwork, even though I let the *** know well back in January our situation, however ******* who handles everything deliberately ignores and discriminates against homeowners. Legally I was allowed, even under the *** bylaws a warning to correct this issue. Was immediately told no and threatened with more fines. Again ******* refusing to follow their own bylaws. I asked ***** and *******, which ******* again ignored, all the details of everything I needed. Had no issue complying and a mixup happened over a family death but was still refused help and instead was threatened by more fines if they didn't get their money. 2 weeks later was then given a random flyer (even though email said I was all set) with then a nice $250 fee which I was snapped at for not knowing it was buried in 2 1/2 year old MEETING MINUTES not the actual bylaws or documents or anything, also nothing when I was trying to email ***** for 2 weeks. That was another $250 charge, and by the recent court judgements that is also illegal. So I want my $350 back especially when it was done illegally because they want the fees, refused for weeks when I asked everything I needed to correct everything, and courts now recognizing the practices they pull can't be allowed. I have a paper trail of everything including the unprofessional correspondence and the actual bylaws and rules they violated. Also sent them a death certificate back in January but again with a paper trail ******* discriminates on who he replies or helps based on who he likes and the *** allows this.Went to head of Foster Premier ignored

  Business response

  11/01/2022

   The Lakewood ************************************ of Directors followed procedures and passed a Crime Free Leasing fee of $250.00.  This was passed at an open Board meeting on May 20,2020. All owners were invited to the Board meeting and all policies, forms and minutes are available on the Website for owners to access at any time.  This address paid the fee in 2020, it was due again in 2022.  Each year the Association sends a reminder to all owners via the Newsletter about providing a new lease within 10 days, it further states if it is not provided a fine of $100 is assessed.  The complainant here is not the owner, ********************* is the tenant, she is not the owner of record. 

  
  I have attached the minutes of the meeting in which this was approved and the year end Newsletter reminding owners of the requirements. ll us why here...

  Customer response

  11/02/2022

   
  Complaint: 18293976
  
  I am rejecting this response because:
  

   

  again not in the CCRRs or bylaws which a JUDGE just told you you can't make up new rules.

   

  Again also violated your own bylaws by refusing a warning and just fining me regardless the 100 and Refusal to talk to the board you allow ******* to control everything because he can.

  Also 0 fee was ever displayed on the website regarding 250. That is also not legal and I again reiterate you literally just lost a court case for pulling the same on a neighbor! You can't enforce anything not in the bylaws. You at the VERY LEAST refund my fine!!! You gave me 0 notice even though I informed you in January my situation but you sure cashed that check didn't you? Oh that's because ******* handles that and is prejudice. 

  
  Sincerely,
  
  ***********************

  Business response

  11/08/2022

  TellThe ***** of ********* followed procedures and policies. Owners can request a hearing with the *****, this complainant is not an owner. 
  

  Customer response

  11/08/2022

   
  Complaint: 18293976
  
  I am rejecting this response because: I am not even a rent and AGAIN I did ask and was immediately refused by *******, and many times after refused to reply to me!!

  You also illegally allowed him to ignore your own bylaws by not giving a warning to correct the issue anyway, oh on an item not in the actual bylaws which yet AGAIN you were just found guilty of in court recently you couldn't just make up and enforce random rules votes on in "minutes" 

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩