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Complaint Details
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Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This bank is horrible. I open an bank account and I got a routing and account number. After I opened the account, I called customer care and spoke with ***. She told me I could set up my weekly direct deposit. Thats what I went ahead and did. Now I get paid weekly, usually get my money Wednesday nights around 9:00pm with my current bank. (first Merchant) so I set up direct deposit and noticed that my money wasnt in my WinTrust bank account Wednesday night or Thursday Morning. The representative told me my account was closed!!!! I never got a call via email phone call nothing! To inform me the account was closed! Now I spoke with *********, she is the branch Manager at this location! ************************* is over *********. I spoke to both of them Friday and they both told me to come pick up my money Saturday (today). I then drove 25 mins, just for *********************** to tell me the money isnt there in the account! And that she dont know if it got sent back to my employer! Then she turned around and says we can overnight you a check Monday! Well first of all I asked ********* if that could be done Initially !! This is ridiculous! Disgusting.
Business response
02/17/2022
Response attached for reference. Let me know if you need anything else - thanks!Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I deposited a check in my account the it cleared and the funds are in my account, but this bank refuses to give my FundsBusiness response
01/27/2022
See AttachedBusiness response
01/27/2022
************************* from fraud confirmed with the maker that all 3 checks are fraudulent, 1 of the 3 checks have been returned and Fraud Investigations has requested a Hold Harmless letter from US Bank to return the remaining funds. *************************** was made aware that the funds would be place on hold until checks were verified (letter attached). Let me know if there is anything else I need to provide, Thanks.Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been trying to get my PMI cancelled on my mortgage payment since July. They have no clear process and give different information about what steps need to be taken each time we speak. When I call, they say to w mail. When I e mail, they are not responsive. This is costing me $161 per month.Business response
11/23/2021
The AB asked for more time to get us a response on this complaint. We are looking at the end of next week to get a response from them. CID ********.
Customer response
11/23/2021
Complaint: 16121146
I am rejecting this response because:the issue is not resolved. The request for more time doesnt address anything. If I **** resolved it seems like there will be no way to ensure a reply.
Sincerely,
***********************************
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Get a QuoteCustomer Complaints Summary
51 total complaints in the last 3 years.
17 complaints closed in the last 12 months.