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Business Profile

Apartments

Village Green of Schaumburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were red flags from the very beginning at this property. A week before my move in the Property Manager, ******** emailed me to tell me that they ran into an issue with the current tenant and he was supposed to be moved out but was not yet. She asked if I had any wiggle room with my dates. I cant tell you how incredibly stressed I already was at that time and to hear this a week before my move in date was NOT helpful. I had to call the police several times due to people sleeping in their cars in the parking lot. There are people walking around the cars and leaning on them and smoking, leaving cigarette buds all over the place, there is a strange woman that walks around barefoot into the clubhouse to refill her coffee or tea, kids are always playing in the street or by cars and have hit my car and I'veseen them hit other residents cars. Now some hillbillies havemoved into the community a few months ago and its quite obvious that they have never lived in an apartment community before. They have their children yelling and screaming all day long outside their units or at the pool starting issues over there. They let their dog run around unleashed(which according to theordinance, they cannot do), leaving their doors and windows wide open, yelling and screaming early in the morning. Since these people have moved in, the property has gone down tremendously. They recently had an altercation with someone outside and the man pulled out a knife!!! Ive been in touch with the Area Manager ****** and the Vice President, ****** on getting some kind of concession or rent reduce. All the options provided (not many, and it was like pulling teeth) only benefited the company and not myself, the resident. Mind you this was going on back and forth for 17 days with no resolution. I spoke to another resident who moved out due to this. If you do decide to move here, be very careful which area you settle with or it can become a nightmare for you.

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