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Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account been reported on my credit file is not mine I do not have any contracts or dealings with this company

    Business Response

    Date: 04/07/2025

    This account is specific to a commercial debt for payment processing costs in which per creditor records the individual filing this complaint is listed as a personal guarantor.   System notes indicate that we have been unable to reach the business by phone and have been updated with respect to this dispute.  We encourage the individual or a representative of the business to contact our office at ************ or ************************************************************************************************* for further assistance.  

  • Initial Complaint

    Date:03/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with CAINE & WEINER, I don't have a contract with this CAINE & WEINER, LP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/01/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23132115

    I am rejecting this response because: The statement provided by the business is the right solution for the situation. I'm not responsible or obligated to call or email. 

    Sincerely,

    **** *******

    Business Response

    Date: 04/03/2025

    As indicated in our previous response, we believe we have accurate consumer and account information. Proper documentation has been sent to the consumer. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************. The consumer is not obligated to contact us if he/ she chooses not to.

    Customer Answer

    Date: 04/14/2025

     
    Complaint: 23132115

    I am rejecting this response because: 
    As requested by the business I have sent them an email about the issue and am waiting on their response!

    I have sent them the following! 


    My name is ****, and I am new to credit reporting and credit accounts. While reviewing my credit report, I noticed that there is an account opened in my name that I do not recognize. I want to make it clear that I am not liable for this debt I have no knowledge of this account, have never seen it before, and have never received any email, phone call, or mail regarding it.
    I am requesting the following:
    1. Full details about this account, including when and how it was opened.
    2. Verification of the debt and any documentation you have that shows I am responsible for it.
    3. Information about my options to resolve this issue and steps to restore any damage this has caused to my credit.
    I am formally requesting that this debt be removed from my credit report as I believe it to be inaccurate and fraudulent.
    Please respond as soon as possible with the requested information.


    Sincerely,

    **** *******

    Business Response

    Date: 04/15/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in response to your recent communication regarding the alleged debt associated with ***********, that now Caine & Weiner are collecting on. Under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g, I am formally requesting debt validation, including verification of the chain of assignment demonstrating your legal right to collect this debt.Specifically, I request the following:1.Proof of Assignment Provide all assignment contracts, bills of sale, and any other documentation establishing an unbroken chain of assignment from the original creditor to your agency.2.Validation of the Alleged Debt Provide a copy of the original agreement that legally obligated me to pay this debt.3.Itemized Statement Provide a detailed breakdown of the amount claimed, including principal, interest, fees, and any other charges.4.Your Authority to Collect Provide proof that your agency is legally authorized to collect on this debt in my state.Until I receive the requested documentation, I do not acknowledge ownership of this alleged debt, and I dispute its validity. If you fail to provide proper validation, including proof of assignment, you must cease collection efforts immediately and remove any negative reporting from my credit file as required by law.

    Business Response

    Date: 03/28/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an invalid account reported by Central Portfolio Control on my credit report. The account is inaccurate, unverified and violates the Fair Act Reporting Act (FCRA). Since it does not meet the legal standards for reporting its immediate removal it the furnisher cannot provide proper validation ,it must be deleted per federal law.

    Business Response

    Date: 03/27/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:03/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is attempting to collect money from me without a written agreement.

    Business Response

    Date: 03/24/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:03/13/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

    Business Response

    Date: 03/17/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

    Customer Answer

    Date: 03/25/2025

    Complaint: 23062285

    I am rejecting this response because: The information from the company is inaccurate. I have yet to receive any original documentation stating that this debt belongs to me.

    Sincerely,

    Tatiyanna ****** *****

    Business Response

    Date: 03/26/2025

    We have completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on March 17, 2025. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.

    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23062285

    I am rejecting this response because:

    the company stated this will send original documentation. I have not received anything from company that this account is accurate. Please heave the company send me original documentations, signed contract and payment history for this account. 
    Sincerely,

    Tatiyanna ****** *****

    Business Response

    Date: 03/27/2025

    Our records indicate the verification letter was sent to the consumer on March 18, 2025, to the same address listed in this complaint. Caine & Weiner sent the information it was required to send. We would not be able to speak as to why correspondence may not have been received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER. I don't have a Contract with the collection agency. They didn't provide me with the original contract as I had requested.

    Business Response

    Date: 03/12/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner, I do not have a contract with Caine & Weiner. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/26/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER, I do not have a contract with CAINE & WEINER they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/10/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER, I do not have a contract with CAINE & WEINER, the did not provide me with the original contract as I requested.

    Business Response

    Date: 02/07/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

Caine & Weiner is NOT a BBB Accredited Business.

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