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Business Profile

Flooring Contractors

C & H Installation Group LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for C & H Installation Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have flooring from Floor and decor installed by ***** Installation. I was charged for delivery of material for $185.00 . Material was picked up however it was returned and new material purchased. I brought new material home myself. The 1st material was never delivered. I requested a refund of $185.00 and refused. I spoke to ****** about a possible discount. I was also refused and had to pay full $185.

      Business Response

      Date: 04/23/2023

      Thank you for bringing this issue to our attention. We understand that you were charged for the delivery of the original material, even though it was returned and replaced with a different product. We would like to clarify that C & H Installation is a service provider and was not involved in the selection of the flooring product.
      However, we apologize for any inconvenience caused by the delivery charge. We can confirm that the original material was picked up by C & H Installation and delivered to your home as requested. Unfortunately, the product did not meet your expectations, and C & H Installation returned it to the store at no additional charge.

      Please note that the delivery charge is for the transportation of the product, regardless of whether it meets the customer's expectations or not. However, we understand your frustration and would like to offer you a $75 refund as a gesture of good will.
      We hope this resolves the matter to your satisfaction. Please feel free to contact us directly if you have any further concerns or questions. 

      Customer Answer

      Date: 04/24/2023

       
      Complaint: 19917502

      I am rejecting this response because: I also sent email to ************************* at C&H Installation. H called me 4/11/23 and after having conversation with him he said would send $100.00 to settle dispute I agreed to this amount and once I received it I would Let BBB know dispute settled. Never received any reply until this message.

      Sincerely,

      ****************

      Business Response

      Date: 04/26/2023

      Please be advised that we will honor amount previously approved by our associate and check for $100 will be mailed on Thursday 4/27/2023- Copy attached 

      Customer Answer

      Date: 04/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************

    C & H Installation Group LLC is BBB Accredited.

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