Complaints

This profile includes complaints for William Ryan Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  William Ryan Homes, Inc.

  945 N Plum Grove Rd STE G Schaumburg, IL 60173-4704

  
• 

  William Ryan Homes, Inc.

  1800 Valley View Ln Dallas, TX 75234-8922

• 

  William Ryan Homes, Inc.

  2700 Patriot Blvd Ste 430 Glenview, IL 60026-8078

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  William Ryan Homes misrepresented the lot size of the house I am currently under contract for. My realtor searched for homes that were at least 1/4 of an acre (0.25), and on August 6, she shared the *** listing for a home in the ******************** of ******, which was advertised as 0.25 acres. We viewed the property and entered into a contract on August 10. I asked the seller's representative to confirm that the property was 0.25 of an acre, and she assured me it was. However, after receiving the survey, it was confirmed that the property is less than 1/8 of an acre. This issue was brought to the seller's representative's attention this week. I have already incurred significant expenses, such as $8,000 for shipping my car and household goods from ******** to *****, and paid $5,000 in ******* money. Additionally, I have no place to live since I terminated my lease in ********. As a Disabled Combat Veteran who served my country honorably for *********************************** a situation where I am on the brink of homelessness due to deceptive business practices. I requested concessions for the property, specifically extending the patio and completing the landscape to match the model home. However, the seller's representative informed me that William **** denied these requests.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against William Ryan Homes regarding serious flooring issues in my home located in **************************. We purchased our home in 2022 and have been experiencing ongoing problems with the flooring ever since. Despite multiple attempts to have these issues addressed, William Ryan Homes has been unresponsive and has only offered temporary patches that have not resolved the underlying problem.The flooring has deteriorated to a point where it poses a significant safety hazard, especially for our young children. We have provided William Ryan Homes with detailed documentation, including photos and videos, to illustrate the extent of the damage.It is particularly concerning that our neighbor across the street experienced similar flooring issues but was able to have them fully resolved. This suggests that William Ryan Homes is aware of the problem and is not treating all customers equitably.Furthermore, I would like to emphasize that we are a military family, and this type of neglect and disregard for our well-being is unacceptable.I have made numerous attempts to contact William Ryan Homes over the past year and half, I have taken pictures and sent videos but have received no satisfactory response. I am requesting that the Better Business Bureau intervene on our behalf and help us obtain a resolution to this urgent matter.Thank you for your attention to this complaint.

  Customer Answer

  Date: 09/04/2024

  See attached information needed. 

  

  Business Response

  Date: 09/10/2024

  This home closed on 3/31/2021, per the *** 1-2-10 warranty there is a 1-year warranty covering flooring. We have attached a copy of the completed 11-month warranty submission signed by the homeowner. There is no mention of flooring issues on this form, and we have no record of any flooring issues during the warranty period. There was no warranty coverage for this issue at the time it was first noted.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22235129
  
  I am rejecting this response because:
  

  We had someone come out and fix some of the floors but the issue was never fixed back in November 2022. Even the manager at the time was also fighting for us with the company and trying to submit a claim to make things right and fix the issues that were never resolved. I have text messages with the manager then and they are attached. A work order was put in and and thats why a older man of Asian decent came to supposedly fix the floors. William **** home failed to notate and document that someone was sent over after being back and forth with them. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder is unresponsive to repairs submitted under new home construction. I am a disabled Veteran and am being ignored. Becasue the home was sold, they do not feel liable to fixing the issues that were not caught upon purchase. Home is still under warranty.

  

  Business Response

  Date: 09/04/2024

  To whom it may concern,

   

  Please be advised that **************** purchased a Model Home that was sold as is with no warranty. Please see attached Model Home Addendum outlining these terms and signed by ****************. This has been shared an explained to **************** on multiple occasions. 

  Also, please note that this is William Ryan Homes, ******* and the property in question is also and Arizona address. 

  I can be reached at ************ or *********************

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22220075
  
  I am rejecting this response because: I have been in communication with the builder and can provide all email traffic supporting the lack of due diligence. The issue has not been resolved. I apologize on missing the response from the BBB 
  
  Thank you! 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/23/2024

  Our position has not changed. Customer purchased the home as is, no warranty. Documents provided in previous response. Out team is working to take care of a couple of items that we agreed to address. Outside of this we have no obligation to make any repairs. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new home and I have been living in it for 8 months and one of the water pipes broke maybe during the winter. It is now leaking and the warranty department does not want to fix it or cover it because they are assuming I left my water hose connected but I collected all my hose and put them in a safe place until spring. Copper pipes break all the time because they are more sensitive to the cold weather. Thats an excuse warranty and some plumbers use to blame the home owners and not take responsibility.

  

  Business Response

  Date: 04/25/2024

  Good morning, after reviewing this, we have learned that this complaint belongs to another builder, not us.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder made an agreement at closing and now refuses to follow through and fix the problem. Since last May, Ive been waiting to get my rough-in for basement wet bar out of the closet they agreed to move. I even asked if they would just patch it up and refund my $4000 and Im simply being ignored. All of my basement items are in my garage as I await WR Homes to finish what was agreed on at closing in the contract. *************************, the President, was fully aware of agreement at closing and has been ignoring me and not helpful AT ALL.

  

  Business Response

  Date: 04/25/2024

  William Ryan Homes has reviewed the documents at the time of closing.  However, in our research of the Pre-Close and closing interactions, we are in agreement to move the wet bar rough-in location to the rear wall of the basement.  We will arrange for correction as soon as practical.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new construction house in Dec 2021 in the ********************* at *******************, **. My house construction did not follow proper building codes. I have a frost buildup on the ceiling and wall joints, almost every two feet. All windows are leaking air through the joints, and there are so many other warranty issues that the builder is trying to drag since we bought our house. The backyard grading is so bad it leaves a 3ft deep hole in the backyard which makes it dangerous for kids to play in the backyard. All room's ceiling joints are shows up like a hump on the flat surface. There are skewed walls more than 1/2 inch off from one corner to another. The floor vinyl is lifting up. There are holes in the subfloor that occurred during the construction not properly sealed and covered up with just a vinyl sheet. I lost my faith in the builder's ability to resolve the issues under the warranty. I am asking the builder to compensate me $250,000.00 to fix all the current issues and the same problems in the future which has 10 years warranty.

  

  Business Response

  Date: 02/03/2023

  Good morning,

  We have reviewed the complaint.  The homeowner reached out to us Friday, 12/23/2022 with his list of concerns.  I responded to homeowner 12/27/22022 that our Warranty Team would be in contact with him within 48 hours. The customer has been communicated with frequently by our Warranty Team. There is one remaining sink item that is in process, and there is a plan for the grading that is built per plan around the ComEd transformers in the rear yard this spring. We are in process of scheduling Thermoseal to inspect for insulation inefficiencies as well.  Please let me know if you need anything else from us regarding this.

  Thank you!

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18643381
  
  I am rejecting this response because:

  The business hasn't fixed anything yet.

   

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/23/2023

  Dear *****:

   

  We're extremely sorry you are having issues with your new home. 

   

  I'm surprised you would reject our response when we're looking to set appointments with you fix an warrantable items.

   

  >We're looking to set an appointment to have ThermaSeal inspect your home to do thermal imaging of the walls where you have claims.

  >The Sink has been delivered to your home and we need to schedule an appointment to install it.

  >We need to set an appointment to review the seem in the floor to determine if its warrantable

   

  Please be assured that anything warrantable that was on your 60-day tune up  and your 11-month Warranty requests will  be taken care of.

   

  ************* reach out to you tomorrow to get the items above scheduled.

   

  The ******** Warranty TEAM

  **********************

   

   

   

   

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 18643381
  
  I am rejecting this response because: The original guy who was dealing with ** has left the position and new warranty guy never contact us. There are new issues already happening in the house, the sump is leaking in the pit itself, I have sent video to the williamryan's vp and manager. 

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/24/2023

  Good Morning Rahul!  

   

  We did receive your new issue with your video just this morning and **** has already reached out to you.  

   

  Please don't reject our responses until we've had the opportunity to remedy your situation.  As I understand it, ************* be meeting with you next week Monday or Tuesday and is waiting for you to respond to him. 

   

  If 30-days from now we have not fixed all warrantable items on your home, then you can repost, but we respectfully ask you to give ** the opportunity to make things right.

   

  Warranty TEAM ********

   

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! We built our house with William Ryan Homes in December 2015. 6.5 years after we purchased the house, we learned of massive water due to blatant code violations while installing our patio door. The door was installed without flashing or weatherproofing which in effect caused the property damage. William Ryan Homes installed the door directly on top of our plywood subfloor. The weather over the last 6.5 years had slowly eaten away at the joists, and eventually the subfloor. William Ryan Homes used open celled foam insulation which held water like a sponge that rotted away at the joists. Over time, the moisture ate away at the joists and eventually the floor. We hired a contractor to come out and help us fix the damage and on June 28th, our contractor removed the patio door to insect the damage. According to the hired contractor and our village inspector, every contractor should know that flashing and weatherproofing are standard code for installing outside facing doors. The work done on our house so far included, repairing 2 joists that run through the inside of our house, replacing 15 feet of the rim joists, removing all rotted subfloor and joists, removing all open celled insulation that was waterlogged, flashing the door frame, purchasing a new door, replacing the subfloor, replacing siding that needed to be pulled off in order to replace the rim joist, and puling our deck away from the house so that the rim joist could be replaced. We are now facing confirmed mold issues due to the soaked insulation which will result in more construction costs and potential health issues. We've made multiple attempts to contact William Ryan Homes since June 28th and as of July 27 we finally had someone call to schedule an appointment for a week out. If you are considering building a home with William Ryan Homes to provide a safe and healthy environment for your family, please think again.

  

  Business Response

  Date: 08/08/2022

  Dear *******************,

   

  your complaint was received and submitted to our ******************* for review. We will be in touch with you within 1-2 business days.

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17630926
  
  I am rejecting this response because: The root cause of the water damage to our house is due to poor construction and code violations that could not be known until the door was removed. We do not feel this is a warranty situation as it is an issue of poor craftsmanship and cutting corners that is now costing us several thousands of dollars. In addition to the construction costs we are now facing health risks due to mold as we could not have known about any of this until the water rotted out the joists holding up our house.

  William **** Home is addressing this as  warranty issue, and refusing to help with anything because they say this is not covered by warranty.  We do not believe this is a warranty issue, rather a matter of poor construction practices that did not follow code requirements and construction best practices.  (Best practices document attached, as well as multiple third party professional opinions)

  In addition, there was very poor customer service from ********************** ****, taking them over a month to reply to us and come out to make an initial inspection.  Their response was only done after many repeated inquiries by us and a complaint to the BBB.  Their reply to our complaint states they cannot determine the cause of the leaking due to the repairs having been completed, but it cannot be expected that we live with a situation where our house has significant structural damage while hoping that they return our emails and calls, even after multiple unfulfilled promises to do so.  We also provided them with multiple detailed photos of the entire demolition and repair process which clearly show the door did not have any flashing, as stated by code and best practices.

  Because of this, we believe that William ****** response to our complaint is unacceptable.
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/26/2022

  Tell us why here...In response to your claim, William Ryan Homes stands behind the fact that we installed patio door per manufacturers instructions. This problem was not caused by the poor construction or code violation and is not covered by 1-2-10 Warranty after the 1st year.