Reviews

Review Details

• Review fromDebpra R

  Date: 01/11/2025

  1 star
  **************** is terrible with this company. I have been trying to get supplies for months with no luck. I started with C-pap Sept. 30th and now it is January 11th and have not received anything from my supplies order. They seem nice enough on the phone and say they are going to get your order out and the you receive nothing.

• Review fromJane T

  Date: 12/26/2024

  1 star

  Jane T

  Date: 12/26/2024

  Supposed to be getting my CGM Libre 2 sensor from them as they took over for Mini Pharnacy in August 2024. Ive never gotten a regular shipment in 4 months time. Ive called and left 2 messages, no response. Called today as my order was to go out 12/19 and I havent received it yet. Their said looks like it was shipping out 12/20 but didnt show a tracking number. My last sensor ended last night and I have no way to check my sugar as I dont get my SS for another week and have no money to go buy a sugar monitor and the things needed to manually test my sugar. Im supposed to retake insulin before each meal but cant because I dont know what my sugar reading is and the amount of insulin I am supposed to take is based on current sugar levels. This place is messing with peoples lives! It could be seriously dangerous for my health. How are they still in business? And are they billing ******** for somethingIm supposed to be getting but Im not? Are they committing insurance fraud? What can be done??

  Prism Health Care Services, Inc.

  Date: 12/30/2024

  Dear Better Business Bureau,We appreciate you bringing this concern to our attention and would like to clarify that this matter involves a misunderstanding. The customer has mistakenly associated this issue with Prism Health Care Services based in **********, ********************* located in **********, ** and phone number ************ does not provide or supply Continuous Glucose Monitoring (CGM) devices, including the Libre 2 sensor. We are also not affiliated with any organization that took over for ************* in August 2024. Additionally, we are not accredited or registered to provide any services related to glucose ************* resolve this matter, we recommend the customer contact their physician for assistance in identifying the correct Prism Health Care Services company. It may also be helpful to verify the contact information for the intended *********** this concern is unrelated to our business operations, we respectfully request that this review be removed from our profile to avoid any further confusion. We remain committed to maintaining transparency and accuracy regarding our services and operations.Thank you for your attention to this matter. Please let us know if you need further clarification or documentation to assist with this resolution.

• Review fromHonest A

  Date: 09/20/2023

  1 star
  I've shortened the text below: ******** ********** of ********* and Professional Regulation I've been patiently waiting for approved supplies from PRISM for over 2 months, including filters that need to be replaced monthly. Despite my numerous attempts to contact them, they have not shipped or even acknowledged my requests. This has been going on for the second month in a row now.During my last conversation with their assistant, my order was cancelled due to a misunderstanding. When I called last month to inquire about my available items, I was told that I could not receive them. To make things worse, the three-page letter I received didn't offer any solutions or explanations for the situation.PRISM continues to be unresponsive and non-communicative with me over any electronic communication since I informed them of my intent to file a complaint. They keep telling me that I am not approved to receive items despite their refusal to comply with the approved list.I want to inform you that three months have passed, and PRISM has not provided me with the supplies approved on the schedule. In particular, I have not received any new filters for the machine that need to be replaced monthly, and I have run out of them. Additionally, I have not received the new heated hose that is supposed to be approved every three months.PRISM has not responded to my insurance provider, CountyCare, despite their repeated attempts to reach out to them.The company uses deceptive practices within the law to charge for unfulfilled supplies and backcharges. They revoke access to order supplies via SMS and email, prioritizing their bottom line over patient health and inconsistent healthcare over the past 4.5 years, the company prioritizes their bottom line over patient health. Consider a new DME supplier. Hold them accountable through your service agreement. Keep detailed records to protect yourself as healthcare is poorly regulated.

• Review fromHansel W

  Date: 08/16/2022

  1 star
  I wish I could give negative stars. This company is the worse. I was provided and signed and statement of charges agreeing to a $28.00 copay. I provided my credit card and they automatically enrolled me in auto and charged me $140. Each month after they continued to charge $50. The website is useless and provides no explanation of the charges. The only explanation given was it's a rental fee. I stated I have an agreed to amount of $28 and nothing that I received states I would be charged a rental fee. DO NOT DO BUSINESS WITH THIS COMPANY!!

• Review fromKorissa C

  Date: 06/29/2022

  1 star
  Zero stars if possible. They harassed me for several weeks about making an appointment to get a cpap for my son while I was working with the insurance company. Once we got the machine, no one told us I was going to have to call to order supplies. I called to order supplies the last full week of May. By the last full week of June we still had not received the supplies I had ordered so I called again. Funny how the supplies showed up two days later. Never received a call back though about why there was a delay. Open the package so my son can switch out supplies to find they sent us the wrong mask. So I call again. The woman I spoke to was rude. I was told that the correct mask would be sent. Now a full week after that and still no mask. Called to find out what is going on and got sent to voicemail. Not holding my breath that Ill get a call back this time either. Only went with this company because they had machines available and the company his doctor uses was back ordered several months. Ive already let his doctors office know they shouldnt recommend this alternative. Not unless theyre ok with theyre patients getting s***** care.

• Review fromKelly W

  Date: 04/29/2022

  1 star
  Z**O STARS!!!! This company does not deserve to be in business. We have been working with them for about 3 weeks and have had nothing but problems. They just tell lie after lie after lie. We were told oxygen would come in 2 different deliveries. The first "home" machine came on 4/18 only to find out it is a portable machine. The representative told us he had not other orders for my mom, even after we said this machine is not what we ordered. Before the representative left the house, we were on the phone with Prism and kept getting different stories. We cancelled our order on 4/18 and told them to come get their machine. On the initial phone call they advised us that they do not **** insurance ********** and immediately charged my dads credit card approximately $289.99. After they picked up their machine (which was never used) on 4/19 they turned around the billed ******** 2 times for approximately $289.00 each time. ******** FRAUD. The insurance company has been trying to get a hold of Prism for approximately 2 weeks now. They do not answer the phone nor doe they return messages. My mom still has not oxygen and has ended up in the ** due to having trouble breathing. This is a terrible company to do business with.