ComplaintsforZeigler Chrysler Dodge Jeep Ram of Schaumburg

• Initial Complaint

  10/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This complaint letter is to inform you about a BAIT and SWITCH situation I experienced. In October 2022, I was pre-approved by *********** finance. In December 2022, I came across a 2019 Dodge Caravan for sale on Zeigler Chrysler Dodge of Schaumburg website after speaking with online representative I was given an appointment for test drive. Upon arrival I was introduced to salesman ***************************** immediately told they were looking for the keys then told me they cant find the vehicle, then they asked if I was interested in a newer model van (2021 Chrysler **** I explained to them about my pre-approval and wanted to stay in a particular price range. The dealership had me sit for a while and then asked if could come back another day while they locate the vehicle I originally came to see. Upon returning I was told the vehicle was being used as a loaner vehicle, I was called again to come in and yet again I was given another story which I must wait until the customer returned from out of town. On another occasion I was called into the dealership with assurance that the van was available, upon arrival spoke with salesman ************************* who stated after speaking to his manager they lost my information and I had to complete another application to ************** for a vehicle. Each time I traveled to the dealership they were re-running my credit at least 6x or more with Chrysler Dodge. Then the dealership and salesman ***************************** said I didnt qualify for the newer van but financed me for 2016 ****** Maximum which was more than the van. Thank you for your immediate support and assistance with this matter.

  Business response

  10/23/2023

  ************************ complaint is for "bait and switch", but it has absolutely nothing to do with any bait and switch tactics.  ******************** was interested in a vehicle that was being used as a service loaner.  Zeigler was able to get her approved to purchase the vehicle that she wanted; however, as a condition to approval, the lender required her to put money down on the vehicle - which she did not have.  At the customer's request, ********************** found her a vehicle that a lender was able to approve her on with no money out of pocket.  The credit inquiries were authorized by ******************** and were necessary to get her approved based on her needs.  

  Customer response

  10/26/2023

   
  Complaint: 20743802
  
  I am rejecting this response because: After seeing the vehicle on the website for sale I made contact, and I was given an appointment to test drive the vehicle that the dealership know says was a loaner vehicle.  Upon arrival to the dealership to test drive the vehicle, for weeks I was told to come back, and vehicle was available, however each day I stopped by the dealership I was given an excuse as to why the vehicle was not available and I was persuaded to purchase and provide down payment on another vehicle that I didn't come to purchase. Also, on another occasion I saw another salesman named ************************* which stated they lost my previous applications but ironically it appeared soon after running my credit. Each time I visited the dealership I was asked to purchase something else instead of the vehicle I originally came for.
  
  Sincerely,
  
  *************************

  Business response

  10/27/2023

  Zeigler does not have any record of a contract you claim you entered into for the service loaner.  

  Customer response

  10/27/2023

   
  Complaint: 20743802
  
  I am rejecting this response because: I did not say I entered into a contract. I stated I made contact through an online portal after seeing vehicle on sale  on there website . Upon maying an inquiry about the vehicle I received a call the vehicle was available to come in and  speak with salesman and  test drive. Time for test drive the vehicle became a mystery and was persuaded to look into another vehicle. Additionally if this vehicle was not available (loaner) as they say why did this dealership (salesman and manager he kept speaking with) string me along stating the keys were missing, then the person using the vehicle was out of town on several occasions and each time I came in they had me sign a new credit application for the same vehicle.
  Sincerely,
  
  *************************

  Business response

  11/07/2023

  It appears that there were issues getting you approved for the vehicle you wanted under terms that were satisfactory to you, including a down payment you were willing to make.  You are free to arrange for your own financing on terms acceptable to you before coming into the dealership to purchase a vehicle.  We are sorry that it did not work out for you on this occasion.  

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am having Problems getting a refund for my extended warranty. I purchased a car- only owned it for 2 months- the extended warranty was never used and I sold the car- it was paid off in full. I need the dealership to submit the correct paperwork to the bank. The dealership has been beyond rude, hung up on me, and not wanted to help.

  Business response

  05/11/2023

  The customer requested the cancellation on April 12, 2023.  The customer was informed that it can take up to a month to process the refund by the third-party warranty company.  The cancellation was processed on May 5, 2023. 

  Customer response

  05/11/2023

   
  Complaint: 20024334
  
  I am rejecting this response because:

  this is all untrue! Attached is proof that I went into the store and spoke with **** and he was supposed to work this out as dated of 3/7/2023. This WAY surpasses 30 days! I was told Id have a check overnighted on May 9th- meaning it would have arrived May 10th- nothing. I have received nothing. I want my money back and Id like interest as well since this has taken over 60 days. The dealership manager ****** threatened me to not refund my warranty due to a bad review I left online. This is illegal. He is the one as well as Baja who have been withholding this paperwork- it is also noted by Truist the finance company used that they started the process but never completed it (something they dont usually see). This is intentional and harassment. 
  
  Sincerely,
  
  *****************************

  Business response

  05/12/2023

  It's unclear what this customer believes harassment is, but ********************** has not harassed her in any way.  The cancellation was processed and the refund mailed.  

  Customer response

  05/12/2023

   
  Complaint: 20024334
  
  I am rejecting this response because:

  I have not received a refund check- please reissue the check- cancel the other one that you so called sent. This is just ridiculous. You stand behind horrible liars of employees while Im a paying customer providing evidence only proving your employees are in fact lying. We have not received a refund check- we keep be promised for a later date then a later date with no check in the mail. Again- the attached paper which came from ************ was dated in early March. This has surpassed 60 days- you said it takes 30. My next complaint will be towards FDIC. 
  
  Sincerely,
  
  *****************************

  Business response

  05/15/2023

  Hello, my name is *** St ******* and I have just confirmed the correct address in ******* with Mr. *************;and we are overnighting the check today.  I apologize for this inconvenience and will verify the check is received tomorrow. 

   

  Thank you 

  ********;

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 15FEB23 I took in my 2015 Dodge Charger R/T for an oil change have my sunroof & rear view camera checked, because is under warranty I have taken it to them before in 2020 and it was raken care of w/no problem. This time the gentleman taking care of me so I thought tells me that the sunroof is not covered under the warranty but it's the same warranty with the same sunroof issue and warranty is current so then he tells me that it would cost me $199,99 to get calibrated & adjusted so I asked him if I did decide to have it fixed how long would it take he replied it would 40 minutes from the time I asked him. I told no leave it so he then goes to the back to tells his guys to leave the sunroof alone but he comes back and tells me that the sunroof has been fixed. So they had fixed it even before asking me then **** had the audacity to charge not the $199.99, $75 employee discount he tells like he was doing me a favor. Also he did not check my rearview camera & supposedly he changed a canister that was under recall, but I highly doubt it. What they did was wrong & I strongly believe it borderlines into criminal. I want my money back & that other other consumers are aware of their ****** & crooked dealings. I also believe Will called the warranty company and submitted a claim changing me and the warranty company

  Business response

  02/28/2023

  It is unknown to Zeigler who *************************** is.  The vehicle in question is listed under *******************************, and ***** is the person Zeigler service dealt with.  

  Zeigler checked the *** there are no FCA Warranties of any kind to cover the repair, when the customer service on RO #****** on 10-21-2020 , they paid for the calibration of the Sunroof then at $80.00, it was not covered under an extended Warranty.  The customer has an Axiom Extended Warranty. ********************** called to verify coverage limits and the warranty is good till 10-26-2024 or mileage of ******. Zeigler called Axiom extended Warranty spoke with **** who verified that the Calibration of the Sunroof is not covered. The customer was only charged $75.00 dollars this time on RO ****** because the calibration was not covered, so Zeigler offered the customer a courtesy discount. 

  ********************** received authorization from ***** to perform all service rendered.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** Transit on September 19th for about $60k with warranty included . I purchased a van that is going to be used for business. To date, my Wi DMV has not received the title. I've made efforts to correct this and the issue they are saying is the odometer reading not matching. Essentially, whom they purchased this van from had a different odometer reading. It has been 3 months since I purchased this. I have made 2 months payment for my car and insurance on it and I cannot even use it. They do not want to help me cover the cost even though they did not have the title ready. Additionally, to "expedite" I have had to agree to use the odometer reading that previous owner had or it would take an additional 4-8 weeks to correct. Even my bank has been asking for the title or they could unwind the deal. I have been the one who has been proactively trying to engage with them. They have been deceitful with the process. I've made requests to the various sales managers along with the finance manager who took care of the sale. The sales manager tried to expedite the request by essentially having to lie about the odometer on my truck just so the truck can be properly processed and they can send the paperwork in. To date my WI DMV has not received the title and they are ignoring my request of covering the monthly payments until this gets resolved since this is still on the dealers side.

  Business response

  12/22/2022

  As the customer pointed out, there was an odometer discrepancy causing delay in the title being processed.  Zeigler has been in contact with the prior owner and is getting an odometer statement on the prior owner's letterhead so Zeigler can expedite this to the Wisconsin DMV.  Zeigler's management has attempted to contact the customer to discuss.  ********************** is sorry for any inconvenience caused to the customer and will do everything in its power to move this as quickly as possible.  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Worst dealership to take your car for repairs. I took my car Jeep Renegade to get fix Friday May 06th because the lights were flickering at night and couldn't driver like that I could had an accident. They been trying to find out what the problem is and they can't locate the problem per ***** at Chrysler I am the one who has to be calling to find out the problem because there is no courtesy of them to call me. I had to rent a car for a week because still until now they can't provide me with a loaner this has been over 3 weeks already and a loaner can't be provided to me. They tell me to rent the car and they will reimburse me for the rental but I don't have the money to be spending on a rental that they might or might not cover. I don't even know if the work they are doing it will be cover under the warranty as it should because it was an issue with the lights.

  Business response

  05/31/2022

  Dealerships are not obligated to provide loaner vehicles, and with the current car market, there is a shortage of available courtesy loaners.  This was communicated to the customer.  The customer is frustrated with an electrical issue that is currently being assessed with a "star case" by Stellanits - the manufacturer.  While the customer's frustration is understandable, the dealership is doing everything it can to assist the customer while it gets direction from the manufacturer on how to properly diagnose and repair the customer's problems.  The dealership will work with the customer to find a service loaner.

  Customer response

  05/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Chevrolet Blazer RS on April 30th 2022. The advertised price of the car online was $44975. I have proof of that price with the *** # of my car. When I got to the dealership we were tossed between several people. I was only told the monthly payments, the salesman never said the price of the car. When I got home I looked over the contract and found that the cash price of the car on the contract was $55047 which is $10,072 over the ***** Blue book value and the advertised price on their website. I know they have had SEVERAL people come back with the same issue of jacking up the prices on vehicles. As a first time car buyer I feel like I have been scammed. I was also told that there were lot fees but I know that those do not cost thousands of dollars. I am just looking to get my $10,072 refunded so I never have to deal with them again.

  Business response

  05/18/2022

  This customer voluntarily chose to purchase various optional service contracts and products, each of which were clearly described as optional, which increased the cost of the vehicle.  Zeigler has offered to discuss this matter further with the customer, and believes the parties have resolved their differences.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Price of vehicle changed, advertised as ********* then when it gets down to the deal, the car price is *********. i put ******* down and ******* for a trade in. I am being charged *********. now. When i do the simple math, if the car was 22985.00 minus 5500.00. is *********. now add in the service contract fees and other stuff totaling ******* and add that to the ******** is equal to *********. then i am told the advertised price is not the real price. Now I realize I signed all the paperwork, but I went over the numbers, and they do not make sense. I called dealership, and all they kept saying is that I signed for it. I am very dissatisfied with the deal, and the treatment. I purchased Car on 3/14/2022, and put less than 100 miles. They will not re negotiate the deal.I am probably going to just have vehicle repossessed and take the credit hit. Bad business.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i notice that the price of my car was different from the advertised price and i was told by the sale manager ******************* that it was a bank charge and also by his manager. this charge that they speak of is not on my paper work, so i ask to see this paper work and they refuse to show such paper work. i was pre approved by *********** and the sale manager ******************* had ran my credit through many to other fin. companies without my premission. i knew this because i got a alert on my phone saying so. i asked my sale person who is doing this and contacts his sales manager *******************. he says he was trying to find me a lower rate and i said i already am pre approved. i gave him no premission to run my credit to find a lower rate and i didnt meet him or talk to him until after the alert of my credit being ran.

  Business response

  12/16/2021

  Zeigler's management team has discussed this matter with the customer and believes that it has been satisfactorily resolved.

   

  ***************************, Esq.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been at their service department 3 times for the same issue and Zeigler will not resolve the issue I am having with my 2018 Jeep ******************************** manager ******* is not helpful in resolving the issue with my engine light and error code that keeps happening to my jeep

  Business response

  11/18/2021

  I am general counsel to Zeigler ********** and each of its affiliates and subsidiaries, including Zeigler Chrysler Dodge Jeep Ram of Schaumburg.  Sometimes customer's don't understand that not all service issues are identical.  There are times where different diagnostics need to take place in order to properly troubleshoot an issue.  In this case, the customer presented her vehicle two different times where her gas cap was loose, making it difficult to diagnose the real issue.  Her visits are summarized below.  Repair orders and the service bulletin straight from the manufacturer explaining how to diagnose and and fix the issue this customer was experiencing can be sent upon request.  To summarize, there is nothing that could have been done differently in this situation.  

   

  Sincerely, ***************************, Esq.

   

  Visit 1. July 6th RO#******
  We found the gas cap was loose and further diagnostic showed we needed to replace the **** (Evaporative system integrity monitor)  and gaskets.
  
  Visit 2. July 29 RO#******
  Check engine light was NOT on once she arrived, again no active codes. After speaking with her and inspecting her vehicle, we verified the gas cap was loose again. Explained how to properly tighten it and if the light retunes to come see us when the *** light is illuminated. We did not charge the client for the inspection.  
  
  Visit 3. Oct 13 RO#******
  Smoke tested, no leaks present or smoke escaping, found fuel tank pressure sensor has high pressure showing only when gas cap is off.  Released vehicle once replacement was completed and after it passed the verification test. No charge to client,dealership paid her deductible. 
  
  Visit  #4 November 15
  No check engine light present, stored code for evaporative system. We ordered a gas cap. 

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