Reviews

Time wasters - sold a vehicle we were going to fly in and purchase a day before our flight. These guys had zero regard to the fact that we already bought air tickets and had serious intentions. Sales *** I spoke to named ****** was very nice communicative at first so I dont know what and when went wrong. So disappointed.

Poor customer service,Lack of knowledge We purchased a brand new(NOT USED)2022 jeep Compass that comes with the ***************** purchased the Extended warranty & one of the selling ponits was that it had the ***** *** built in so all i had to do was to sign in with the amazon account that i already have on my home devices.Things were going great till August (2024) i was not able to skip to the next song from my steering wheel like i have been doing before when using the ***** *** So I thought if i was to sign out of the ********** back in it will work again I did a personal reset (NOT A FACTORY RESET) on the radio to see if that would fix the problem & when the radio came back on the *** was gone completely.The next day i call the Dealer & on Aug 6th 2024 they looked at it & told me that it was a Uconnect issue & told me to call them,Before i left the parking lot of the dealership i called & they told me that they dont deal with the year of my vehicle from there on it was me calling several places as far as Jeep,Uconnect & even Amazom instead on the dealership where i bought the car & got warrantees are not doing anything about it,I dont have enough characters to explain all thats been going on with this situation BUT it has been a lot of lies,lack of communication from the service department, case workers & even law enforcement involved, all over a *** that was Built in the vehicle that no one knows how to reinstall from what i been getting from the dealer BUT yet this *** is in the Jeep compass ********* & 2005 I have suggested on many occasions when i was told that its a manufacturer issue to either ship the car/radio back to the & let them deal with it 0r have someone from the plant came & fix the problem. i get a no its not that easy to do BUT its been ************* still have not got this fixxed. The even put two new radios in there (come to find out that they were both refurbished) & still did ************ of this day my radio is still not fix Jan-7-25

I brought a 2020 grand caravan from this dealership. I had it for four months and the transmission went out. I went about ****** miles or a little bit over without a warrant, and they are trying to make me a large Amount of money to get it fixed I do not recommend This dealership in Schaumburg on any used cars I have to come up with this money because I have three kids that needed this grand caravan. And they also showed me a car report that did not show transmission had leaks before.

When I was in the market for a new car for myself and my twin babies, I began by researching dealerships to ensure I would receive a fair price. I came across a Jeep that fit my budget, so I contacted the dealership to inquire about it. However, when I arrived at the dealership, I was greeted by a sales representative named Z, who informed me that the Jeep I was interested in was not available. ******************* - another sales man offered to show me another brand new Jeep. He then showed me another Jeep that was within my budget, but the babies were at the end of 3 hours there. He said he can deliver it and I can virtually sign paperwork. However, when it was dropped off I was told I had to come in on Saturday to do it - i went to sign the paperwork the next day, I noticed that the glove box contained garbage and a receipt for a tire replacement, no antenna and the rear headliner was loose. I asked about these issues and was told that the tire was likely just popped, but the liner and antenna would need to be repaired because it was a loaner car and the person must have replaced on their own. I would need to schedule a service appointment to address these issues. They advise they inspect each vehicle before it leaves the lot but if they do that then why didnt they notice the tire receipt, the antenna missing, and the liner issue? How do I know this car is safe or more damage was to done to the tire / wheel area?So now I have to schedule service repairs for liner but have to move my infant car seats (with an anchors) twice - which are a pain and hard to clip in. I am concerned about the safety of my vehicle and would like to see a report on its condition but **** keeps giving me he checking into to it. To date I have been unable to get an answer from salesperson, *******************, and the general manager, ***********************, has not responded to my concerns. So I have no recourse because I have no transportation and need a vehicle

Sold a car with fried cylinder. Would not even look at it. Had to replace engine within 6 months. Initially found issue within 30 day of purchase. They would not help in any way.

Forget any previous posts I might have left, that was before I realized Zeigler didn't give me a second key (fob). That was back in early January, and I still don't have a second fob that does what it is supposed to. They asked me to come in several times promising a new fob, and it was a complete waste of time. I was patient at first, but as the excuses piled up and the staff didn't seem to care, I grew tired of all the drama centered around a key fob. At first the key was on the salesman's desk. Then they needed to program one so I had to come back. Then the internet was down so I came back again. Then they decided they needed to order a new fob from *****, which must have come on a very slow boat. When it finally came they couldn't program it because of a glitch in the programing. They said they were aware of it (still had me come in anyway)and hopefully the glitch would be corrected soon, but they had no idea when. Then a manager, *****, was supposed to call me with a plan and never did. I texted ***********, ****, and told him I never received a call and never heard from him or *****. All because they can't provide me with a second working fob. Would you trust a dealership to repair your car if they can't fix a problem this small? Did I mention I paid cash for the car, and also had to remind them I still hadn't received the paperwork on the warrantee? Received that about six weeks late. I suppose I should have known better. I did thorough research on the car I wanted, if I had research the reviews on Zeigler I never would have gone there. The reviews from the BBB were terrible. Also yelp. My advice, drive on by Zeiglers. There's a lot of places that sell cars.

Worst car buying experience ever. We had our eye on a Jeep Rubicon (sticker price $44,250), We looked it over and test drove it- everything checked out. We're trading in a 2014 RAM **** in great shape; all of our resources (the usual: *******, KBB) predicted a 14K trade-in value, of course, slightly more on the private market. We also were ready to put $5K down to reduce our financing needs. Our goal was less than $500/mo payments going forward, definitely 75 months or less. First figures offered to us (in print):$9000 for our trade-in sticker price for Jeep: $44,250 Umm, well sell the Ram **** on our own for 14K and come back to talk about the Jeep. Not many specifics, but told wed get 11K for the truck, but not more, because it might need parts. We agreed to up our cash down payment to $6000 so we could get the monthly payments closer to the $500 we were looking at. Again, not many specifics on where we were with the trade-in, financing, etc, but we headed on to what we thought was the financing guy, a different office space. 3 hours later, were pretty worn down. On to the actual financing guy, he put 50+ pages of paperwork in front of us to sign, and early on tried to sell us yet another extended warranty (side note, would not take NO for an answer). Friendly during the sales pitch, totally shut down when we said (for the 3rd time) that we weren't interested. No more nice guy, after that, he didn't even explain what we were signing, and we were SO tired at this point! (BTW, what we were signing was the actual financing picture - the last 5 pages of the stack)Upon review of what our final financing was (which wasn't clarified with us at the dealership):$10,500 trade-in ($3500 less than what it should have been, and the original sales guy said $11K)$6500 cash down payment (the extra $500 was a total surprise at the end)Sticker price on the Jeep went from $44,250 to $47,720 in the final numbers, not discussed with us prior to signing.     

Zero stars. I've never felt so unwelcomed. I applied for a loan for people with challenging credit. According to my emails from ***, I was approved. When talking to ******** made it clear that I did not want to drive that far if I was going to be denied. He stated I was approved and that the banking rep was going to be there specifically with my approval. Well just as I suspected, I went in and was given the run around. The person *** was no where to be found, the bank rep was not a bank rep at all but just a finance person for the dealer, and I had no approval at all. I was sent home empty handed being told I would get a call when I was approved. I never received a call back. I had to call back a few days later only to be told they could not approve me at all. I didn't even get an option for a co-signer. They need to be more honest with their sales. My credit was run with the understanding that I was approved. I will never go or refer anyone to them again.

I purchased a car back in June. I informed the dealer well in advance of my financial situation before even scheduling a visit. The guy that showed me the car immediately started pressuring me about purchasing this particular vehicle, a 2017 Dodge Dart. I proceeded to look the car over and ask about the cars mechanical history. I was promised the car title and carfax were clean, clutch was brand new and the vehicle had gone through a thorough inspection and was in great condition. He didn't ask me to test drive which I found weird but made no promises to purchase. Once inside I was take to yet another sales rep and from there spent the next 3 hours having him and several gentlemen throw me for a loop and pressure me about this vehicle promising the payments would go down after a year of driving it. I agreed because had just started a new job and needed reliable transportation. I finally got the chance to drive the car and immediately noticed an issue with the clutch. I tried calling the dealership and kept getting promises of calls back that never happened. Less than 60 days of driving this vehicle the clutch gave out completely. I had to have it towed and call the dealership that claimed they couldn't find my contract to see if be covered under warranty. I was able to locate the contract immediately and pointed out to them that the vehicle was never sold AS IS. I towed it to a mechanic to find out the clutch was completely destroyed and the transmission fluid was leaking. For weeks I called in and requested several managers and I was told some one would call me back and No one ever did. Due to lack of transportation I lost both of my jobs and recently the vehicle was repossessed because the dealership refused to call me back regarding a defective vehicle they assured me was in perfect working condition. They still have not returned my call and did not offer to have it towed or even refund me my down payment to cover even a month of the payment to avoid repossession.  

Zeigler Chrysler Dodge Jeep Ram of Schaumburg advertises on line a price for a Jeep Grand Cherokee that is $7000 off of list. When you go in that price is not available. That dealer is very unethical and I would not recommend purchasing anything from them. They lied and misrepresented the actual price. Very shady dealership.