Business ProfileforU S M L E Success Academy

I purchased an exam prep course from ***** Success Academy to attend from 9/27-10/23 of 2021. There were some miscommunication is***s regarding receiving emails and I was not able to attend that specific course. The ***** Success Academy then said I violated their contract and was not able to get a refund of any kind. I paid $3147 on 9/15/21 for the prep course as well as $2000 on 9/21/21 for the hotel that was supposed to be at **********************. Additionally, because I was not able to attend the original course date they stated the hotel had extra fees so I paid $500 more to offset cost. I specifically requested the Quality Inn and my receipt states the money and reservation was intended for the **********************. The ***** Success Academy then contacted me on 9/26/21 stating that my hotel was now switched to the Holiday Inn because quote, "the Quality Inn is experiencing pandemic related is***s and not offering the discounted rate currently so we booked you at the Holiday Inn which is closer to our Center and where our students are staying as well." However, when I contacted the Quality Inn last week to ask for a refund of the $2000 payment I made to stay there, they claimed that they officially cut all ties with the ***** Success Academy on 7/4/2020 because of not receiving funds they were owed. In fact, they claimed that they had to *** the ***** Success Academy in order to get funds that were never paid. If I want to use the hotel stay that I purchased, the ***** Success Academy claims I need to contact them and cannot contact the hotel directly. This to me is not acceptable because I do not have the freedom to use my funds as they were intended and they are refusing a refund.I am contacting the BBB to ask for my $2500 back at the minimum. I understand I may not get the other $3147 paid for the course but I do not believe that a business should keep my money that was intended for another business, especially when I never used the hotel stay at all.