ComplaintsforCagan Management Group Inc.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable with this debt for CAGAN MANAGEMENT GROUP I do not have a contract with the collection agency tryna collect and report to my credit report, they did not provide me with the original contract as requested.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As a truck driver is difficult for me to make hometown. Ill pay my rent late a couple of times but never let the month go over. I was threatened and told all my stuff we put to the curve. I moved out October 18, 2022. now Im being harassed to pay $2089, I called the courthouse. The judgment was dropped. out of nowhere of me, not knowing it was against me because I wasnt served at the address I gave them. but they are still calling asking for money cash which supposed to be paid in money order if there were any damages to the property so they keep calling me to pay cash.

  Business response

  05/21/2024

  On October 13, 2023, eviction for nonpayment was filed on *********************, apartment 222.  The apartment was found vacant Monday, October 16.  Move out charges were accessed in accordance with the lease.  No forwarding address was left at the time of move out.  The amount owed, $2,090.45, was sent to our collection bureau on March 28, 2024.  Any efforts made to collect the debt would be made by collection bureau. 

  Customer response

  05/22/2024

   
  Complaint: 21737172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  05/22/2024

  Park place appointments are saying I owe them for the ninth month of 2023!. Which my rent shouldve been prorated because I moved out 10th month *************************************************************************** 

  Business response

  06/06/2024

  Eviction was filed for non payment of rent in October of 2023.  The apartment was found vacant Monday, October 16.  The eviction was cancelled as the apartment was vacated prior to court.  Charges were assessed in accordance with the lease.  No forwarding address was provided at the time of move out.  A forwarding address was only provided on May 8, 2024, at which point the move out balance due had already been sent to collections.  

  Customer response

  06/06/2024

   
  Complaint: 21737172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In January 18 2024 plumbing problems occurred in my apartment unit at ****************************************************************Items were damaged due to Ivy residence/ managed by cagan management lack of professionalism and accountability in having the issue taking care of in a speedy time frame which led to my apartment sitting in f**** for about 2 weeks while I was not there. I was not allowed to take the big stuff with me so once I came back to retrieve those bigger items I came to the door of a foul smelling .....that's how I found out that the property management company had not been back to clean the apartment. This imposed a health hazard / hazmat issue and now the furniture that I once would be taking with me in order to move once the lease was up I can no longer do that. This imposed health issues. I reached out to a legal team and the property management and I agreed on a payment however once I return the keys on February 28th I was told that I would be receiving compensation for the damages ...however that never happened. We are now in March and I have yet to receive payment from the company. I have tried to reach out multiple times.... they have said several different things as to when the check would be there .Now I have no other choice but to take this to the better Business bureau. *** residence of Hyde Park is who the complaint is with. However they are managed by Cagan management company. The head Boss is *********************** and the Property manager is *************************. Phone number is ************ .

  Customer response

  03/21/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  Kieantay Hill

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1. Introduction:Brief introduction to the nature of the issue (tenant rights and inconsistencies in the rental application process).Purpose of the communication (seeking assistance or guidance).2. Details of the Dispute:Description of the inconsistent application of screening criteria (unchanged financial and credit information leading to different outcomes).Impact of these inconsistencies on housing stability and the need for a transparent and detailed review.Issues with communication from property management, highlighting disregarded concerns and perceived dismissiveness.3. Efforts and Communications to Date:Steps taken to resolve the issue, including consultation with legal counsel and communication with involved parties (like ********).Specific examples of unresolved issues or unaddressed concerns, emphasizing the need for thorough review and dialogue.4. Requests for Assistance:Appeal for open and constructive communication to achieve a fair and reasonable resolution.Indication of potential next steps if the situation remains unresolved (legal action, community engagement).Request for guidance, support, or intervention from the recipient of the communication.5. Conclusion:Expression of hope for a constructive re-engagement on the matter.Reminder of the importance of resolving the issue fairly and justly.Appreciation for the recipients time and consideration.As a resident of **************, my experience under Cagan Management Group has been disheartening, characterized by chronic mismanagement and a blatant disregard for tenant welfare. This isnt an isolated incident but a distressing narrative dating back years, highlighting the managements consistent failure to uphold basic living standards.

  Customer response

  01/18/2024

  I am writing to provide additional clarification regarding my complaint filed against Ivy Residencies and Cagan Management Group. It seems there may be a misunderstanding about the nature of the issue, and I want to ensure the situation is fully understood.
  
  The core issue is not related to a repair or maintenance concern but pertains to the denial of an in-network transfer within the properties managed by Cagan Management Group. I am currently a resident at Ivy Residencies, and my lease is in good standing. Interestingly, I have been informed that I am eligible to renew my current lease but, paradoxically, I have been denied the opportunity to transfer to another apartment within the same property network managed by Cagan Management Group.
  
  This denial is perplexing, especially considering that the grounds for denial are the same criteria under which I was initially approved for residency. There has been no change in my financial or credit status that would logically warrant this denial. This inconsistency in policy application raises concerns about Cagan Management Groups practices and transparency, significantly affecting my housing options and stability.
  
  I am seeking the BBBs assistance in resolving this matter, ensuring that policies are applied fairly and consistently, and that residents are not unfairly hindered from making reasonable ******************* within the network managed by Cagan Management Group.
  
  Thank you for your attention to this clarification. I trust that it will aid in your understanding and investigation of the complaint.
  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since we moved in there has been non stop issues. Doors falling off the hinges first time we open them, buzzer doesnt work at all, security door doesnt lock, and so on. Any maintenance request has either been pushed off or they have come multiple times for one issue and fixed nothing but marks it as work completed. ****** wasnt working for months, had to threaten to withhold rent to even get a new one after hundreds of dollars of food went to waste. We have specifically told them what times they can come so we can be home and they purposefully come when we are not home, we have cameras to prove this and multiple other residents with evidence claiming Cagan stole from them. No reaching management, they ignore you completely. After we told them we were leaving at the end of the lease giving them notice they charged us for extra months of rent then deleted us from access to our account where all of our information such as payment, maintenance and lease was. Since we moved out they have not contacted us one single time after us trying to get ahold of them regularly. They refused us a storage unit but then threw away or stole anything outside of our apartment that was put into storage. They dont care about anything but a paycheck. We never made them responsible for hundreds of dollars in costs due to appliances and utilities they were responsible for the loss of let alone thousands of dollars in theft and identity theft that occurred in our apartment with only me and my roommate having access to and only the two of us being in that apartment the entire time we lived there. There is proof that they are thieves and liars.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To whom it may concern,We reached out to tour and apply for ****************** S early May, the listing showed there was no move in fee and rent was $3,995. However once getting the application the rent was $3495.00 less and the move in fee was $800.00. Our realtor reached out and was told the move in fee is $400.00. We moved forward with the application under that assumption even though it was wrongly listed. Moving is stressful but to new state is even more stressful. However, once we were approved you all took out $800.00 so for a listing with no fees I am now out $950.00. When we called and questioned ***** was extremely rude stating we could see the $800.00 warning on the site. My husband tried to talk to her, and it just did not go well. She stated the money would be discounted on the 1st months rent. That was never stated or shared at any point in communications. The lease was also incorrect, after 3 attempts of fixing the lease, we decided this was not the type of property management company we want to work with. It is wrong to state no move in fee and charge $400.00, but it is even worse to try to say that we get the money back on our 1st months rent when that was never disclosed. I want the refund of the fees paid this is extremely sketchy activity that I would not expect from a property management company like yours. The email messages to our realtor are extremely unprofessional and unwelcoming as well.

  Business response

  05/25/2023

  Good afternoon,
  
  After reviewing the request, it was noted that the agent representing ********************* scheduled a showing with our office for *****************************************.  We had a half move in fee special for this listing. Our office explained that the move-in fee is hard coded, it gets charged automatically by system and that theyd receive a credit on their initial monthly rent after the lease is signed. In this case, for their first payment, they would pay $400 less. This concession was reflected in their lease, but our team couldnt reach the applicant regarding lease details for clarification.
  
  We processed the refund of the move in fee of $800 and application fees of $150. The funds were mailed to the address on file:
  *********************
  ***********************************
  ****** ** *****

  Customer response

  06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sorry please **** closed, satisfied
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On three occassions (4/3/2019, 12/4/2020, and 10/18/2022) the unit above me has leaked into my unit. Cagan is the building manager for our condo association and is privately managing unit 2 for rental (the leaking unit).On the second occassion the entire ceiling of our master bedroom had to be replaced (the owner of unit 2 covered this), but we were displaced for months with no compensation.This morning I called them many times over the course of 3 hours and then they declined to send a plumber because the leaking had eventually stopped.Their continued laissez-faire management of this building continues to cause damage to my unit and I would like to be refunded for the past 3 years of HOA fees, since I don't seem to be receiving any service.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Cagan Management currently manages the property for the *** in which I live. They have grossly neglected the property and landscaping causing significant damages to my personal property and home. They will not respond to messages sent in order to compensate me for the damages. On or about 10/14/2020 a tree branch fell on a vehicle causing the windshield to break. I alerted Cagan to the issue and nothing has been done since. Recently, on or about 06/13/2022, the same tree broke damaging a gas grill and breaking a window on my home. I send a letter with no response. I left a phone message with no response. I called the head office and spoke to a man on July 6, who said he would get back to me within a week. It is now July 20th and I have not heard back. Maintenance on said trees has been neglected and is the responsibility of the management company. Additionally, my gutters were not cleaned and either the tree or lack of maintenance caused damage to my gutter. Cagan Management neglected to inform residents of a water turnoff they knew about for 3 days and residents were without water from approx. 5-9 pm. It is now July 20th and the landscaping is neglected and overgrown. I pay a monthly association fee and the value of my property is declining due to this neglect and despite many attempts, Cagan continues to ignore their responsibilities. I have attached photos of the damaged car, gutter, grill and window. I have attached photos of other dead tree limbs ready to come down in the next storms. I have attached photos of the neglect of basic landscaping. If any further documentation is needed, please let me know. Thank you for your attention to this matter. I hope that it can be resolved.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  In our lease agreement it states that we as tenants should receive 48 hours notice before someone from the Cagan team enters our apartment. We had SEVERAL (5 or more) instances where we were notified not even 24 and sometimes even 10 hours before someone from the Cagan team would come do a showing at our apartment. We received an email at night notifying us that there would be three showings the following day. We asked them to not come because there was not a 48 hour notice. They came anyways. Ridiculous. Because of this, my roommate and I do not want to pay the last month of rent. We believe they forfeited their right to collect rent from us by breaching contact numerous times. After notifying the Cagan team, we were told we had to still pay or be sent to collections. They would also only notify my roommate and not me, so I had no idea when people would be walking through. Lastly, they never cared to make sure the door was locked or even shut. My roommate and I were both out of town for the weekend and she came home to our door open. She has a cat that luckily did not run away. Our valuables could have been stolen.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩