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Business Profile

Telemedicine

Synergy Health Network Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9 I found out I had contracted Covid. I was in search of getting a referral for treatment and came across the company synergy health network. Since the time was of the essence, I agreed to their $500 plan, which was to enable a Tele visit from a doctor. I waited throughout the afternoon and never heard from anyone so I went ahead with a different service Eventually the company called me back much later and I said I have no need for the service. Thank you. Can I please cancel the call and they said yes, so later I go to check my **************** and the $500 charge is there and has not been refunded. Ive been received a call from the company today. Spoke with someone and they said that the the refund has been processed, and that I should see a refund within 24 to 48 hours. 15 minutes after that call I got another call saying that the refund has been denied because I had a greed to their terms however, as I stated I never received the service for which I paid because of their delayed response.

    Business Response

    Date: 12/18/2022

    After conducting an investigation, these are the findings:
    1. The patient signed up online last December 9, 2022.
    2. The patient was able to sign the consent/agreement, meaning he agreed to the terms and conditions that state the "NO REFUND POLICY."
    3. The patient was called by the ****************** a few hours after he signed up.

    Actions done:
    1. We called and tried to pacify the patient and explained the consent/agreement that he signed, which states the "NO REFUND POLICY."
    2. We offered a credit on the account that he can use anytime he prefers for any services.

    Customer Answer

    Date: 12/19/2022

     
    Complaint: 18603962

    I am rejecting this response because:

    Sincerely,

    *************************

    Business Response

    Date: 12/21/2022

    The consent/agreement signed by the customer last December 9, 2022, at 1:44 PM, clearly states that "If you purchase Synergy Services on a fee-for-for service basis NO REFUNDS WILL BE ISSUED NO EXCEPTIONS." and "By signing this Agreement, You acknowledge that there are NO EXCEPTIONS to Synergys NO
    REFUNDS policy for ******* Services."

Synergy Health Network Inc. is NOT a BBB Accredited Business.

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