Business ProfileforBunn-O-Matic

Nov 04, 2023 - Product shipped to my location from distributor. Warranty from **************************************************** ****** ******* ********** Labor Warranty: Yes Parts Warranty: Yes Electronic Control Boards*: Yes Compressors*: No Ship Date: October 3, 2023 Manufacture Date: September 14, 2023 • Electronic Control Boards have a three-year 'parts and labor' warranty. Intermittent issue with Electronic Control Board was discovered. Control Board was not holding programed settings and defaulting back to factory settings when switching coffee bins. Called BUNN Customer Support at ***** ******** Jan 16, 2024. Service Tech walked through several trouble shooting solutions with no resolution. Service Tech requested Serial Number of equipment to verify warranty. BUNN service Tech dispatched on-site support Jan 18, 2024 to resolve the issue. BUNN Service Tech arrived on-site and resolved issue by switching coffee bins on machine and unplugging unit. May 17th 2023 BUNN Service emailed us an invoice created on 05/16/2023 for calibration services in January - $226.00 . We have explained the issue in detail but BUNN keeps saying the tech calibrated the machine. If the Electronic Control Board needed calibration then it should have been done at the factory. There is no "electronic control board calibration" instructions in the BUNN user or technical manuals. Turning equipment on/off, switching coffee bins, is not a "calibration". We (the owner) reset the unit to factory settings per the owners manual before tech arrived. If the protocol for BUNN to diagnose the issue was shipping it back to their service department we would have done that. We asked BUNN if the service call was covered under the warranty before they dispatched the tech and they said yes. Requested Resolution: We want BUNN to stand behind their parts and labor warranty for the Electronic Control Board as detailed above and cancel the invoice issued to us.