Reviews

Review Details

• Review fromErin C

  Date: 08/15/2024

  1 star

  Erin C

  Date: 08/15/2024

  Horrible company. The person I had to deal with, I'll call him C, is unprofessional, greedy, and inconsiderate. C went out of his way to get my business. At first, he responded promptly to questions and came to my house quickly when needed. I had never filed an insurance claim before, so I had no idea what to expect. He told me things that weren't true, so that I would sign with his company. As soon as the contract was signed and he collected the money, it became impossible to get ahold of him. I began only contacting him through text messages, so that I had documentation that he was not responding to me. For almost a year, he completely brushed me aside. I repeatedly asked him for updates on a time table; to which he never gave me. The following, which I have proof of, is the long list of excuses he gave me when I would ask for updates: I'm busy. I'll get back to you. I'm driving. I'll contact you when I get to the office. I'm sick. I'm on vacation. I don't have my notes. For months I put up with this. All I wanted was for someone to tell me when my project would begin. I finally called the office. I could only speak to the receptionist. She assured me that a supervisor would contact me. That never happened. Weeks later, I called again. This time a supervisor did call me back. I explained the problem. I asked for my contract to be given to someone else. Apparently that wasn't an option. Finally, a year later, the repairs to my house began. I contacted C with some questions. He told me everything needed to go to the project manager. So, that's who I dealt with. When the job was done, I noticed one part wasn't completed. The PM came out and assured me that it would be completed. It never was. The PM never contacted me again and ignored texts. I texted C and he asked why I never told him. I didn't tell him because he told me all contact was to go through the PM. The job was never completed in its entirety. Once this company gets your money, you no longer matter.
  

  Sutton's

  Date: 08/19/2024

  Erin, we are really sorry that there was a communication breakdown. We're here for you. If you'd like to speak with one of the owners about your experience, please call our office. We'll work towards your satisfaction.
  

  Sutton's

  Date: 08/28/2024

  To Whom it May Concern: We are disappointed that Ms. C***** filed a complaint against our company for work performed on her house. We do appreciate the opportunity to tell our side of the story, as we own up to our behavior, and we sincerely apologize to Ms. C***** for the time it took to complete her project, as well as any miscommunications we may have fostered. Ms. C*****’s house was damaged by a series of severe storms that occurred in our community late May of 2023. Our employee, Mr. Chris S*********, met with her in May to evaluate the damage to her property, and prepare an estimate to present to her insurance company. Unfortunately, the process to get the estimate approved from the insurance company was time consuming and we reached final agreement with the insurance company in late December of 2023 in regards to the extent of the repairs, as well as the price for the project. However, due to the winter weather conditions in December, the start of the project was delayed until the weather improved. In April of 2024, Ms. C***** texted Mr. S********* requesting a schedule date for her project. The text was forwarded to our scheduling department, and we did not respond promptly to her request. We regret the time it took to respond, however, ultimately, the project was started the 2nd week of May. The job was completed the last week of May with the exception of one small item that Ms. C***** was credited $90.00 for the applicable item. We apologize for the inconvenience and frustration Ms. C***** experienced. We will use the feedback Ms. C***** provided to improve our communication and customer service. Respectfully Submitted, Ashley J******

• Review fromTerry B

  Date: 06/07/2024

  5 stars

  Terry B

  Date: 06/07/2024

  I had Suttons redo my roof it was damaged in the high winds and hail . I love my roof it looks great. Chris S********* the salesman was great answered all my questions and actually got on the roof to give me a true estimate. I would recommend this company.
  

  Sutton's

  Date: 06/10/2024

  Terry, thanks so much for the kind review. Chris S********* has been doing this for a long time. He not only knows his products but he understands the application. He is meticulous when it comes to taking photos and making notes about what needs to be done. I am sure he will very much appreciate your kind review. As you know, your roof is guaranteed to last! We're here for you too.

• Review fromHeather V

  Date: 06/05/2024

  5 stars

  Heather V

  Date: 06/05/2024

  After talking to various companies to replace our roof, siding, and gutters due to hail damage, we chose Sutton’s. From beginning to end, all of the employees were professional, courteous, and responsive to our requests making the entire project flow smoothly and timely. Phil spent much time in the beginning working with us to make sure all of the needed repairs were quoted. The quote was well-itemized which helped to satisfy our insurance company. Phil also spent much time answering my many questions before the repairs were even started. He climbed in our attic to survey damage and even went above and beyond to climb on our roof and patch a hole until the proper repairs could be made. Once the repairs began, Cortez did an excellent job of communicating the work that was to be done each day and checking to make sure the repairs were done to our expectations. Any small issues that occurred throughout the project were handled by Cortez quickly and satisfactorily. It is rare to find an employee that responds to a customer as quickly as Cortez does, and I strongly value that characteristic. The roofing crew worked long hours and got the job done quickly. They put forth exceptional effort and did a great job cleaning the area when they were finished. The siding crew also finished their job quickly and did a great job cleaning the area. They even helped me with a small side request which I really appreciated! The guys that replaced our gutters worked with me on getting the gutter extensions completed to our liking and even returned a second day to make sure the gutter coloring matched to my expectations. Jack painted several walls and a ceiling for us and does an excellent job. He had the opportunity to work with Ernie B***, so he learned from the best! He was able to get our 14 year-old paint color-matched perfectly. We would definitely recommend Sutton’s. All of the employees put forth exceptional effort and provided high-quality work and outstanding communication.
  

  Sutton's

  Date: 06/10/2024

  Heather, thanks for such a wonderful review. This is the type of review that our team will read and it will make them want to work even harder. This will put a smile on their faces and make them feel valued. We very much appreciate you doing this. We also appreciate the business. We're always here for you moving forward. Thanks, again!

• Review fromFredrick H

  Date: 06/02/2024

  5 stars

  Fredrick H

  Date: 06/02/2024

  We used Suttons to replace the roofing and guttering on our house. They did a great job and we are very pleased. The work was completed on time and we were kept informed throughout the process. Thanks Suttons!
  

  Sutton's

  Date: 06/03/2024

  Thank you for the kind review, Fredrick. We are here for you moving forward as you know. Our work is guaranteed. We appreciate the opportunity to serve you with the new roof and gutters on your beautiful home.

• Review fromTravis M

  Date: 04/05/2024

  5 stars

  Travis M

  Date: 04/05/2024

  Suttons has been great to work with. We got a new front door, screen door, and back door put in by them. Rich D****** has been a great help. Would highly recommend them.
  

  Sutton's

  Date: 04/19/2024

  Thank you for the kind words and excellent review, Travis. As you know, our work is guaranteed. Rich and the whole team is here for you moving forward. We are grateful that you chose Sutton's.

• Review fromBecky F

  Date: 04/02/2024

  5 stars

  Becky F

  Date: 04/02/2024

  We have been doing business with Suttons for many years. They always do quality work and are easy to work with. If there is an issue, they take care of it in a timely manner. In February, we had an issue with the latch on our storm door, which had been installed by Suttons a year prior. I called Suttons. Richard D. was here in a timely manner to resolve the issue. We are happy with the prompt and effective fix. The door works great. We will continue to call Suttons for future home improvement projects.
  

  Sutton's

  Date: 04/19/2024

  Thank you for the great review, Becky. You identified something in your review that we strive for each day. That is, owning and fixing any of our mistakes. It seems that is missing in today's world. We are not perfect and we do make mistakes. But...we fix them. That's what we will always do for our customers. We are lucky to count you as one of our valued customers and we are grateful.

• Review fromRandy G

  Date: 05/22/2022

  5 stars

  Randy G

  Date: 05/22/2022

  Sutton's was a pleasure to work with from start to finish. Our sales consultant Andy made the process painless and was very knowledgeable in working with our insurance company. Our roof turned out perfect, no more leaks! I would highly recommend Sutton's whatever your home project is!
  

  Sutton's

  Date: 05/23/2022

  Thank you so much for the review, Randy. We greatly appreciate it. We take our BBB membership seriously and we want to represent appropriately. As you know, our work is guaranteed. We are here for you moving forward.