10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Terry B
5 stars06/07/2024
I had Suttons redo my roof it was damaged in the high winds and hail . I love my roof it looks great. Chris S********* the salesman was great answered all my questions and actually got on the roof to give me a true estimate. I would recommend this company.Sutton's Response
06/10/2024
Terry, thanks so much for the kind review. Chris S********* has been doing this for a long time. He not only knows his products but he understands the application. He is meticulous when it comes to taking photos and making notes about what needs to be done. I am sure he will very much appreciate your kind review. As you know, your roof is guaranteed to last! We're here for you too.Review from Heather V
5 stars06/05/2024
After talking to various companies to replace our roof, siding, and gutters due to hail damage, we chose Sutton’s. From beginning to end, all of the employees were professional, courteous, and responsive to our requests making the entire project flow smoothly and timely. Phil spent much time in the beginning working with us to make sure all of the needed repairs were quoted. The quote was well-itemized which helped to satisfy our insurance company. Phil also spent much time answering my many questions before the repairs were even started. He climbed in our attic to survey damage and even went above and beyond to climb on our roof and patch a hole until the proper repairs could be made. Once the repairs began, Cortez did an excellent job of communicating the work that was to be done each day and checking to make sure the repairs were done to our expectations. Any small issues that occurred throughout the project were handled by Cortez quickly and satisfactorily. It is rare to find an employee that responds to a customer as quickly as Cortez does, and I strongly value that characteristic. The roofing crew worked long hours and got the job done quickly. They put forth exceptional effort and did a great job cleaning the area when they were finished. The siding crew also finished their job quickly and did a great job cleaning the area. They even helped me with a small side request which I really appreciated! The guys that replaced our gutters worked with me on getting the gutter extensions completed to our liking and even returned a second day to make sure the gutter coloring matched to my expectations. Jack painted several walls and a ceiling for us and does an excellent job. He had the opportunity to work with Ernie B***, so he learned from the best! He was able to get our 14 year-old paint color-matched perfectly. We would definitely recommend Sutton’s. All of the employees put forth exceptional effort and provided high-quality work and outstanding communication.Sutton's Response
06/10/2024
Heather, thanks for such a wonderful review. This is the type of review that our team will read and it will make them want to work even harder. This will put a smile on their faces and make them feel valued. We very much appreciate you doing this. We also appreciate the business. We're always here for you moving forward. Thanks, again!Review from Fredrick H
5 stars06/02/2024
We used Suttons to replace the roofing and guttering on our house. They did a great job and we are very pleased. The work was completed on time and we were kept informed throughout the process. Thanks Suttons!Sutton's Response
06/03/2024
Thank you for the kind review, Fredrick. We are here for you moving forward as you know. Our work is guaranteed. We appreciate the opportunity to serve you with the new roof and gutters on your beautiful home.Review from Travis M
5 stars04/05/2024
Suttons has been great to work with. We got a new front door, screen door, and back door put in by them. Rich D****** has been a great help. Would highly recommend them.Sutton's Response
04/19/2024
Thank you for the kind words and excellent review, Travis. As you know, our work is guaranteed. Rich and the whole team is here for you moving forward. We are grateful that you chose Sutton's.Review from Becky F
5 stars04/02/2024
We have been doing business with Suttons for many years. They always do quality work and are easy to work with. If there is an issue, they take care of it in a timely manner. In February, we had an issue with the latch on our storm door, which had been installed by Suttons a year prior. I called Suttons. Richard D. was here in a timely manner to resolve the issue. We are happy with the prompt and effective fix. The door works great. We will continue to call Suttons for future home improvement projects.Sutton's Response
04/19/2024
Thank you for the great review, Becky. You identified something in your review that we strive for each day. That is, owning and fixing any of our mistakes. It seems that is missing in today's world. We are not perfect and we do make mistakes. But...we fix them. That's what we will always do for our customers. We are lucky to count you as one of our valued customers and we are grateful.Review from Randy G
5 stars05/22/2022
Sutton's was a pleasure to work with from start to finish. Our sales consultant Andy made the process painless and was very knowledgeable in working with our insurance company. Our roof turned out perfect, no more leaks! I would highly recommend Sutton's whatever your home project is!Sutton's Response
05/23/2022
Thank you so much for the review, Randy. We greatly appreciate it. We take our BBB membership seriously and we want to represent appropriately. As you know, our work is guaranteed. We are here for you moving forward.Review from Mark B
5 stars04/29/2022
Sutton’s estimate for our porch remodel was right on. The porch looks wonderful. They were able to finish before the baby shower just like they promised. You made my wife and daughter very happy. Thank you!Sutton's Response
05/23/2022
Thank you for your kind review, Mark. We appreciate it very much. We are happy that your wife and daughter are happy. We are here for you moving forward as our work is guaranteed. Thanks again for choosing Sutton's.Review from G. M. J
5 stars04/19/2022
Had some warranty work done on a sunroom. Excellent service and craftsmanship. I highly recommend Sutton’s!!Sutton's Response
05/23/2022
Thank you for your kind review Mr. Jones. We greatly appreciate the review as well as the opportunity to serve you.Review from Jerry N
5 stars01/22/2022
Sutton’s recently replaced my old and drafty windows in my home and I couldn’t be more pleased with the price, the quality of the windows, and the quality of the installation. From start to finish scheduling was spot on and every contact I had with Sutton personnel was professional and courteous. The sales rep Ben, the project manager Brian, and the installer, also named Brian, were all very knowledgeable about their product and the installation process. Thank you Sutton’s!Sutton's Response
01/24/2022
Jerry, it was a pleasure doing business with you. Our work is guaranteed and we are here for you moving forward. Your new windows look amazing by the way. Thank you!Review from Dave B
5 stars11/09/2021
Excellent experience! We needed a leaking roof replaced quickly and before winter set in. Andy got a fair quote to us fast and guided us through the process. Adam and his crew showed up when they said they would, worked efficiently and had our home repaired and re-roofed in less than two days. They even made a couple of mid-project change orders without complaint or extra cost. They protected our landscaping and cleaned everything up. Our home has a fresh new look and a roof that will last for years. Thanks Sutton’s!Sutton's Response
11/10/2021
Thank you for the kind review. We know we are not perfect. But we strive for customer satisfaction. So your review is validation. We are here for you moving forward and our work is guaranteed.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
1926 N Peoria Rd
Springfield, IL 62702-2759
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