Reviews

Review Details

• Review fromDevin C

  Date: 03/04/2025

  1 star
  My fiance bought a 3500 diesel truck, and we had it 2 weeks and now it sits, it's a 14000 paperweight. Was told by Eddie, he would fix anything that had to do with the powertrain. Haha, he won't return our phone calls. Also price for truck was listed as 9995, loan for 14000, when questioned told loan company added the GAP insurance and other fees. DO NOT buy a vehicle from this dealership. They are fraudulent and scammers. Just sent all paperwork to an attorney to see what ww can do. Just want them to take back this truck and close the loan. We are out so much money as this truck was to be for our business.

• Review fromTim L

  Date: 02/25/2025

  1 star
  The most dishonest business I have ever dealt with. They lied about the condition of the car we drive 2 hours each way. They lied about the repair of the car. They will not answer our calls all the voice boxes are full and will not accept messages. Then after 11 days still no car they wont tell us when it will be done. They wont return our money They offer us a car worth less money with no refund for the difference? Eddy is so dishonest eddy is not even his real name( ****** ****** ***** motors. is a lying crook along with his sidekick nate. Please look elsewhere for your vehicle this place should be shut down for deceitful business practices. The cars are not what they seem and the customer service is horrible. Only go here if you want to be lied to!

• Review fromJulianna S

  Date: 01/25/2025

  2 stars
  I went to auto mall of springfield and wanted to buy a car that was listed at 9995 right well plus tax tittle and whatnot came to 10995. I had a down payment of 4 thousand. So u hand them the 4 grand they hand u a paper and u sign it. They inform u to take the car and drive 4 blocks down the road to sign the official paperwork and get your plates. So u mosey down the road to sign your finance contract and u look down and its now 26 thousand dollars. Yes u are reading that correctly. 26 thousand dollars. Let me tell u why. Because the dealer told me that they're not supposed to list the price of the car and the finance company has the right to set whatever price they want so now the car is 15 thousand dollars even though u agreed to 9995 when u handed them 4 grand 4 blocks down the road. It's ******** u think your getting a deal on a car your really not cause that 6 thousand remaining just turned into u owing more than 18 thousand dollars. I've been told that's not legal. So ????? ?????

• Review fromMarion W

  Date: 01/21/2025

  1 star
  Eddie is extremely unprofessional. He texted me cursing and when directed to my husband, he would not call my husband. He preferred to text my phone in a harassing and threatening manner. Women beware!! He does poor business.

• Review fromShanna W

  Date: 12/27/2024

  1 star
  I had a van with transmission issues and check engine light. I had it towed back 20 hours later. I won't recommend to and one.. I told them before it had issues and didn't want to listen because they told me everything is fix able just to have a loan with them. I don't care how this take my credit score down no one need to be treated that way even if they are a female. It was a black Dodge Grand caravan really it blue. Vin # **************** also refused to cancel the contract with credit acceptance corporation. So by his action I have hired a tow truck to drop it back off at the dealership 920 s dirksen Pkwy.

• Review fromDeborah R

  Date: 09/20/2024

  1 star
  No car no signed papers they refuse to refund my thousand dollars after I changed my mind on online type of deal ,they say it's their policy I've got nothing in my hand they have an extra thousand dollars .what can I do I live 435 miles away?

• Review fromAllie S

  Date: 08/29/2024

  1 star
  Worst experience of my life, we made the mistake of purchasing a vehicle through this dealership, and it's been nothing but frustrating. Keith originally contacted us, and then transferred us to Eddie to make the sale, we provided a down payment and got financing in place, signed ALL the paperwork on a Saturday and the down payment wired on Monday. Asked what the next steps would be Monday we didn't receive a response until Tuesday. We asked Tuesday when we would expect to see the vehicle as we live out of state and it was to be transported to us, we received a reply of "should see it by the following Monday". The following Monday rolled around and we again checked in asking for an update as we weren't told who would be delivering the vehicle or when and were told it was posted for shipping "should have it by the end of the week." Thursday rolled around and we still haven't heard anything, then Friday after calling again were informed a module was out on the car and they had ordered a new one. We were then transferred back to Keith for a contact. When asked for an estimate on the arrival of the part nothing was provided. The part arrived Tuesday and hadn't been installed, when asked if it had fixed the issue and if they car shipped on Wednesday we heard crickets. Thursday come around and we again did the part fix the issue and when will the vehicle ship. We again got the vehicle has been posted for shipping, when asked for the transport companies info we were told we can't give that out. We then asked for GM/Finance contact info and were again given Eddies#. These people do NOT know how to communicate. We still don't have our vehicle and are at wits end.

• Review fromCollins I

  Date: 08/28/2024

  1 star
  this is the worst place anywhere on earth to buy a car. I BEG BEG BEG YOU DONT GO THERE. if there's a means for me to give 0 star I will to that in a heart beat. Eddie, you will die a painful death. that my wish for you. this guy stole my 5 thousand dollars. I made a downpayment of 5k and after picking up the car I realized that the bill of sales was absolutely different from what I signed. the 5k went into thin air. even if it takes eternity I will get that money back.

• Review fromVishalMachan

  Date: 08/10/2024

  1 star
  Worst customer service and abusing customer’s even if we ask them a question and forcefully they made me close the deal and when i turn up to cancel the deal with in next day they refuse to do that. Almost all they have taken 4000$ form me. And not agreeing to cancel the deal and they cheated me by giving me wrong price as well. very worst espically that eddiee i never seen such kind of person and he is so called manager there. They are even ready to break the illinios law as well i have never seen making force to buy the cars.

• Review fromVince C

  Date: 07/26/2024

  1 star
  Buyer beware. This business operates the classic “bait and switch” on their unsuspecting clients. After finding the perfect Jeep to use as an advertising tool for our store, we excitedly and expeditiously filed out all the proper documents and paper work to purchase the Jeep and ship it to Louisiana. We were promised an out the door price of $34,495 ($500 off the list price). On no less than 6 occasions I specifically asked about hidden fees and that I wanted the bottom line out the door price. What we got was downright criminal. The final “out the door” price included: appearance protection $1,195, theft deterrent $995, Doc fee 358.03, Title $50, plate $27, Other $1500, Electronic registration $35. And to top it off they never deducted the $500 that was promised when we negotiated the price. This company is the lowest of the low; they show you a beautiful vehicle at a reasonable price and then drop the hammer on you. My hope is that others read this post and steer clear of these con artists. In closing, it should be noted that the Jeep was beautiful and had they simply stuck to their initial agreement everybody would be happy and our company would have this jeep sitting in front of our store. Conversely, we are still looking for a jeep and now I am warning others to stay away from these con artists and their centuries old bait and switch ruse.