Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a SUV from these money hungry crooks 2 months later still under warranty the engine went out ...these crooks told me I had to pay them 1000 to even look at it....they sold me a lemon then repossessed my car after the engine locked up on me

  Business Response

  Date: 11/22/2024

  To Whom it May Concern,

  This response is being sent in response to a complaint that our office received.  According to the complaint, there are two separate issues mentioned by ****.  There is an account and payment issue and a mechanical issue.  I will address each separately.  The customer purchased a 2012 Buick Enclave from us on 9/9/2024 with 132944 miles.

  **** had a mechanical issue and in the complaint mentions that the engine is locked up of the vehicle.  The customer called on 11/18 and notified us that her vehicle had a breakdown that had occurred.  We dispatched a transport to secure the vehicle and as of the sending of this response, no diagnosis as to the vehicle failure has been completed due to the vehicle being in repossession status because of account delinquency. There is no diagnosis that has been made that the engine is "locked up."  The current mileage listing on the vehicle is 140414 miles.  The vehicle was purchased with an included 6 month 6000 mile warranty and has had 7470 miles driven since its purchase.  It was also noted that the original oil change sticker from the servicing performed by us prior to purchase is still currently inside the vehicle with no record of any oil change done in this time frame since the purchase due to the mileage put on the vehicle.  There is also detailed GPS history of the vehicle and its operation up to the day that we were informed of the break down and its use shows very frequent operation of the vehicle during this time prior and up to the break down.  We are happy to diagnose and attempt to repair the vehicle with the understanding that the warranty has expired due to use so long as the account is brought to a current standing and out of repossession status as was explained to the customer.

  I will not go into specific details of the customer account as we respect the privacy of the customer, but due to the delinquent status, as per our signed and discussed agreements with customer, the account must be maintained in good standing and at the sending of this response and as the customer mentioned in the complaint, it is not.  The balance that the customer mentions, while not exact does include the delinquent balance as well as the transportation expense of the vehicle.  As is our policy, this amount must be paid prior to any further work performed on the vehicle or its release.

  Should any additional information be needed regarding this matter, please feel free to contact our office.

   

  ***** ****

  General Manager

  PJP Autos

  ************

  Customer Answer

  Date: 11/22/2024

  They are lying ...and they will be hearing from my side and it's legal

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are forcing to charge me for their collision insurance even though I already am covered for it with my current insurance

  Business Response

  Date: 03/19/2024

  To whom it may concern:

  We apologize for the delayed response to this complaint.  The insurance that the customer is referring to is Collateral Protection Insurance.  This is a product that is placed on a loan in an instance where full overage insurance is not kept and maintained or the comp and collision deductibles are too high.  In the instance with this and all customers, the deductibles are required to be no more than $500 and hers were $2000.  The customer was notified that CPI would not be removed until the deductibles were lowered and at the time, the CPI would be immediately cancelled.  This is discussed at several different times during the closing and is also signed for on several documents.  This is a common practice for lenders in order to protect the collateral from potential damage.  This was also discussed with and explained to the customer when she questioned why she was required to carry the CPI policy.  I can provide documentation with the customer acceptance of this policy as well as understanding of the insurance requirement.  Please feel free to contact me should you require these documents or with any further questions regarding this response.  We were very thorough in our explanation of this to the customer.

  Thank you

  ***** ****

  General Manager

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently about a month ago got a car from this buyhere pay here car lot named pjp auto in Springfield IL , i had the car not even 1 month and have had to get it towed 3 times from Decatur IL where i live witch cost about 280 $ each time we have had to get it towed , no reimbursement or nothin , not even the car fixed we keep gettin told that the problem is fixed but keep sending the car back for the same thing every other week witch is really expensive and starting to become very inconvenient and stressful havin to pay fees and labor cost just not to get the car fixed

  Business Response

  Date: 09/14/2023

  To whom it may Concern,

  Mr. ******* purchased a 2009 Hyundai Veracruz from us on 7/25/2023.  His purchase did include a 6 month 6000 mile warranty.  The warranty does require that the customer's vehicle is brought here to our service facility and that transportation is at the expense and responsibility of the customer.  Mr. ******* has had his vehicle in our facility on two occasions as of the sending of this response.  The issue has been the same expressed problem where the vehicle shifter will stick in the neutral position.  The first time that the vehicle was brought here we were able to replicate the issue.  We did at this time check several functions, cleaned and degreased several connectors, and ensured proper operation of possible causes for what Mr. ******* experienced.  After completion, the vehicle functioned as it should have.  This was performed at no charge to Mr. *******.  The second instance of this issue occurred several weeks later and through computer diagnosis it was determined that the shift module had a failure.  This module was replaced and the vehicle tested and performed as it should both according to the computer and test drive.  We filed a claim with the warranty for this repair and the customer portion is a $100 deductible that we agreed to split as good faith.  The customer contacted us yesterday 9/13 stating the problem has happened again.  We made the customer an appointments to get the vehicle in right away.  The customer expressed understandable frustration and concern as there is a payment due.  We agreed to push the payment to the end of the loan for Mr. ******* as a good faith gesture for the expense he has incurred.  We have every intention and desire to correct the issue that he is experiencing and should it be related to the same issue, will be completed at no additional charge to Mr. *******.  His appointment is scheduled after this response is being sent but we are demonstrating a continuation of attempting to correct the situation with Mr. ******* and will continue to do so until the issue is resolved.  We are taking all necessary and appropriate steps to ensure Mr. *******'s concern is addressed.

  Please let us know should you require any additional information regarding this matter.

   

   

  Customer Answer

  Date: 09/14/2023

   I am rejecting this response because:
  
  I am not satisfied with the lies that this company is stating. We did in fact purchase our car 7/25/23 & 2 weeks later we had to get our car towed and they said it was due to a loose battery connection and that time we did not pay a service fee then about two weeks from that our car would not go into park nor start so at our own expense we paid the tow and also paid a service fee so then not even a week later we had the same exact problem not to mention both times it was very inconvenient the second time on 9/7 was my fiancé birthday and this time on 9/13 it happened the day before she had to get surgery and despite us expressing how much money and time we were losing the only thing they could tell us was “ we cant help you if the car isn’t there “ and also ****** made a comment saying “sorry you guys did buy a used car “ we asked them to take us out the contract or provide us with a working car & they said since they are a small business they don’t offer those services. Since we’ve made a complaint with your company they still haven’t communicated a thing with us regarding our car, they take advantage of people with less fortunate or establishing credit and that is not how a business should be when your spending your hard earned money for reliable transportation 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 8-11-22 I bought a car from PJP. I was assured this car had a rebuilt engine in it, rebuilt by certified mechanics. I immediately began hearing noises so I returned to PJP within 3 hours of purchase to ask for a refund and to see the salvage certificate. Not only did Sam Arigbus refuse he was very dismissive of my concerns and asked me "What are you gonna do about it". I went home and filed a complaint with the Illinois attorney generals consumer fraud bureau pending complaint # ******************. Then on Saturday morning the car would not start. PJP asked me to tow it in to them on Monday 8-15. So I did and on Monday afternoon I picked the car up from PJP and on Tuesday morning 8-16 it again wouldn't start. So again I asked if PJP would return my money and take back the car they say is not a lemon. They refused. The following morning they towed it in and have had possession of the car since. I asked to s**** with the owner and went in on Thursday 8-18 to s**** with Mr. ****. Mr. **** assured me the car merely had 2 chaffed wires and PJP was fixing them. I showed him the GOODWILL REPAIR ACKNOWLEDGEMENT form, which PJP gave me when I picked up the car on Tuesday 8-15, which describes the repair as: Found bad connection at PCM. Tightened terminals. Applied dielectric, grease starter. Cleared Codes.. He still insisted he would not return my money and that it is a rebuilt engine and merely has 2 chaffed wires. I'm still waiting for the return of my money or the car in good working order. If this car is not a lemon why wont they take it back? I have had use of this car 2 of the 7 since I bought it.

  Business Response

  Date: 09/01/2022

  This response is being sent regarding the complaint that we received from Mr. *******.  There are a couple of issues that he mentions so I am addressing each of those.  We did sell a vehicle to Mr. ******* and he did attempt to return the vehicle several hours after the purchase.  His reason at that time for wanting to return it as he stated to us, was because his wife did not like the vehicle.  We explained that we were unable to rescind the deal at that time.  This vehicle was sold, disclosed to verbally, and signed off on affidavit that this vehicle did have a REBUILT branded title.  A rebuilt title can be issued due to several factors and because the vehicle was used when we obtained it and already had this designation, there is no way for us to know exactly why it was branded.  He mentions that **** refused to provide the salvage certificate for this vehicle.  We do not have this documentation as it was done prior to our obtaining it and there would be no way for us to produce it. 

  Mr. ******* did call us about the vehicle not starting.  We had the vehicle towed in at our expense but were unable to replicate the issue at that time.  We did do some diagnostic to attempt to recreate the issue and also to see if there was anything evident that could cause the issue he experienced.  We did find a loose connection at the PCM and some wiring that was slightly chaffed and loose that could have been a cause.  We repaired these issues using a standard repair procedure and continued to test the issue never getting the vehicle to fail.  We returned the vehicle after we felt we had exhausted proper diagnostics and no replication of the issue.  Mr. ******* called again the next morning stating the issue happened again.  We again sent a tow truck to retrieve the vehicle and again did this at our expense.  We again unable to replicate the issue as the vehicle started every time that we tried it.  We kept the vehicle overnight and were able to get the vehicle to have the issue of not starting properly first thing in the morning after it had sat overnight.  We were able to perform some further diagnostics related to this condition and were again able to replicate the issue.  Our technician determined the fuse box was faulty in the vehicle and we promptly ordered a replacement.  We completed this repair on 8/22/22.  We kept the vehicle overnight so that we could again attempt to replicate the issue under the same set of controls that we and Mr. ******* experienced it.  We were unable to replicate the issue using the same diagnostic as we did during this initial repair.  At this time, it does appear that this has fixed the issue with the vehicle.

  We returned the vehicle back to the customer in what we feel is repaired and working condition.  As a sign of goodwill, we performed these repairs at no expense to the customer even though his vehicle was purchased with a basic powertrain warranty that would not cover these repairs.  We feel that we took the appropriate steps to attempt our best to both timely and thoroughly repair this highly intermittent issue and as of the sending of this response have not heard from the customer continuing to experience any further instance of this issue.  We will continue to stand by our repair process relating to anything that we had performed up that point.  We also communicated with the customer to notify us should he continue to experience this particular issue with the vehicle.  At this time we believe that we have taken the appropriate steps to rectify this issue.  Please feel free to contact us should you require any further documentation or information.

  ***** ****

  PJP Autos

  General Manager