Business ProfileforElgin Toyota

I brought in my 2018 Lexus RX on 2//5/24 for a routine oil change and to have my windshield wiper replaced, only to encounter a series of issues that left me thoroughly disappointed.Firstly, I was informed that my windshield had somehow become scratched during the service, and they assured me that a glass specialist would fix it. However, the lack of transparency and professionalism started when I was asked to leave my car overnight without any mention of a loaner. Only after I inquired about a loaner did they reluctantly provide one, a Toyota Corolla instead of the promised Camry.To add to the frustration, when my husband and I found my car in the "on" position while waiting, the response from our service representative, *****, was dismissive and unprofessional. His comment, "Well, things happen," was unacceptable when dealing with professional car technicians.The miscommunication continued when we were handed a Toyota Corolla instead of the promised Camry. When we questioned this, *****'s response was, "It's a car!" This attitude completely disregarded the inconvenience caused by their mistake and damaged the overall customer experience.The lack of communication further escalated when, by noon the next day, no one had updated us on the status of our car. We had to call and were informed it would be ready by 3, with a promise that someone would call us, but no call was received. When we went to pick up our car, we were handed a $20 coupon as compensation, only to find out later that the windshield was still scratched.Contacting the service manager, ***, provided no resolution. He promised to call us back after speaking to the glass specialist the next day. Days went by without any communication from ***. Multiple attempts to contact him were met with promises of callbacks that never materialized.