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Business Profile

Collections Agencies

DeKalb County Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for DeKalb County Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DeKalb County Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating that I have a debt from ****. This letter violates a ton of laws.

      Business Response

      Date: 01/02/2024

      I have closed out the account...There will be no further contact from our office.

    • Initial Complaint

      Date:12/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ************************* called me claiming I owed a debt for 2007. I informed ***************** first that I never did any business with that company and further more if I had it would have been filed under bankruptcy in 2013. Mr ******** then decided to call me a liar and asked me just to pay $98. Told him that he sounds like a scammer to me and told him I wont pay anything! It was at this point that he start yelling at me and calling me the low life of the world " youre what wrong with the world today" he says lol! Three things here:1. This debt is well outside of the limits of collections. Its 16 years old according to *****************. 2. The fair debt collection act was violated on many levels here. ***************** clearly needs retraining on the laws as they can result in legal action.3. Probably the most important thing here, once Ive stated that any debt that there may or may not have been was resolved in a bankruptcy he is no longer allowed to continue collection efforts. Only allowed to ask for a case number at that point. ***************** did not adhere to any of the fair debt collection laws here. All of his actions could clearly result in legal actions. I have the call recording if anyone is interested also!

      Business Response

      Date: 12/11/2023

      I have closed the account out to bankruptcy. There will be no further contact.

      Customer Answer

      Date: 12/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no recollection of dealing with Dekalb County Solutions. It states that I had a debt back in January 23, 2006. This debt is way beyond the 10 years statute of limitations to which a corporation can collect a debt and it is only a *** of 3 years in the ***********************. This is straight up harassment and a waste of my time.

      Business Response

      Date: 11/21/2023

      There will be no further contact from Dekalb County Solutions.

      Customer Answer

      Date: 11/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dekalb County Solutions sent my name and information to a debt collection agency by the the name ********************************** I spoke with *********************. I asked **** if this was regarding US financial aide to which he replied it was for a ********** Credit Card. I asked for the credit card number to which he replied it's on the form. I told him this was impossible because I only had 1 Chase Credit card and that I am currently in litigation about that card. **** replied you still owe the debt. I once again said this is impossible ***** cannot sell the same debt more than once and this is definitely fraud and would be reporting them to the ***** I then contacted Chase Credit Card Recovery Team and they confirmed the **************** listed on FAMS letter was not a Chase account. I then called FAMS once again and spoke with *********************. Her response was possibly this isn't your debt and that she would need something in writing to cease and desist attempting to collect on this Chase Credit card.

      Business Response

      Date: 11/14/2023

      Dekalb County solutions has requested the account be closed down....There will be no further contact.

      Customer Answer

      Date: 11/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a bill for something they say is 20 years old. Never heard of this company. Looks fraudulent.

      Business Response

      Date: 11/13/2023

      There will be no further contact from Dekalb County Solutions.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reference# ************* I am rejecting this claim. This account is not on my credit report and it has past statues, since ****. I do not want any further contact from this company. Going forward I will contact an attorney regarding this matter.

      Business Response

      Date: 11/09/2023

      There will be no further contact from Dekalb County Solutions.

    • Initial Complaint

      Date:10/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from DEKALB COUNTY SLOUTIONS with an account # saying I owe $ from ****. This is a scam, I never had any such account. I would like them to cease contacting me or they will be hearing from my lawyer.

      Business Response

      Date: 11/13/2023

      There will be no further contact from Dekalb County Solutions.

    • Initial Complaint

      Date:05/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DeKalb County Solutions sent a debt collection letter to my WORK email for another individual. (not me) This email was created by me and was never anyone else's address. Action should be taken to prevent this type of scam.

      Business Response

      Date: 06/01/2023

      This person was just not understanding it was a wrong email...She was very rude to me....I deleted it as soon as we hung up.

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20125712

      I am rejecting this response because:
      My concern about the fraudulent letter has not been addressed.
      Sincerely,

      *************************

      Business Response

      Date: 06/06/2023

      So I found out some information...The person claiming ** to be a scam is the possible wife of the consumer we sent the email to...By law we can contact the consumers spouse. I am not sure why she would call it a scam...The consumer owes the money.

      Customer Answer

      Date: 06/06/2023

       
      Complaint: 20125712

      I am rejecting this response because:  there is no debt owed to this business. No attempt has been made to collect any debt nor it listed on our credit history.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debt Collection scam. I received a debt collection notice sent to my home address. My name, but I do not owe money to ATT wireless. The debt collection notice is a scam and notice threatens to submit to collections. I have contacted ATT as they are my current provider. I have no missed payments and current on my account. I only have one ATT account and have never had another, ever. I contacted my AAA credit monitoring service and they confirmed I have no missed payments and no collections. The amount on notice is for ****** and there are two offers to pay off. Payoff only ***** or pay installments of 49 a month to pay off the ******. Debt collection process to start on 3/31/23 if not paid. The phone number on the notice only provides a voicemail box to leave a message. No one to talk to. Company name is DeKalb County Solutions DCS, located in ********. Only a PO Box address. I checked the BBB website and there are many claims that this business is fraudulent. Owner, CEO, etc is all one person, *************************, who is the same person listed as the account manager on the collection letter. The bottom of the letter has images for credit cards to pay like Amex, Mastercard, etc, but they look very pixelated. Not clear. I think the agency is a scam. Please help.

      Business Response

      Date: 03/14/2023

      We are not a scam...The bill is owed from 3-17-2003 when it went into collections...I will close it out as a dispute...There will be no further contact from our office.

      Customer Answer

      Date: 03/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:01/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received another letter for collections stating I owed $799.91 from providian, which is a company I have never even heard of. No record of any debt on credit report. Never opened a credit card. Do not owe any debt. DCS account number ********.

      Business Response

      Date: 01/16/2023

      I have closed out the account as a dispute...There will be no further contact from our office.

    DeKalb County Solutions, Inc. is NOT a BBB Accredited Business.

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