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Damm Masonry has 1 locations, listed below.

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    Business ProfileforDamm Masonry

    Mason Contractors

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    330 Terrace Dr, Sycamore, IL 60178-1925
    BBB File Opened:
    10/30/2014
    Business Management
    • Teresa Damm
    • Thomas Damm
    Contact Information

    Principal

    • Teresa Damm

    Customer Contact

    • Teresa Damm

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    *************** of Damm Masonry was recommended to repair a chimney. He said he needed $1000 up front to purchase 5 chimney caps, saying it would cost him $140 each. He stated that we would pay for his labor to install later. He didnt write a receipt, stating that he was a good Christian *** and that a handshake was good. He did deliver the caps the next day, sporadically returning a couple times. On the 3rd visit, still with no work performed, he asked my wife for another $1500. She stated that she would need an estimate and could not keep handing over money. He then said Cant you at least afford to give me $500 now to pay for mortar? He would also not give us an estimate for the full job. Over the three visits, he never once went on the roof to get a good look at the 3 chimneys.When he started asking for more money up front, we asked another ***** for a 2nd opinion. The 2nd ***** was surprised by the request for multiple upfront payments and his lack of a quote. He also said that the 5 chimney caps cost much less, only $50. We verified the cost discrepancy at a couple stores. He also said that the cap sizes were wrong.We called *** the next day to tell him we would not do business with him and that he needed to return the caps and refund our $1000 minus $100 for his time, that is when he hung up on us. We tried calling his 2 phones. We left messages and also sent texts. He only returned our call when we used a new phone number, and he sounded surprised when we picked up. He stated that he was out of town for 3 days and would call when he returned. A week later, we didnt hear back, so I tried calling from another phone number. He did pick up, but stated that he was out of town and would return that night. Two days later, we didnt hear back, so we called from another new phone number. He picked up and stated that he would get the caps that day and refund our money once returned. Two days later, and he has still not picked up the caps.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Birgit B

    1 star

    06/26/2023

    Unfortunately I hired this guy to build a mailbox surround. He showed up and requested half the agreed upon price for the project. Then he didnt show up for a while. Then he came by again and requested money : for the stone, the cement and labor.He finally laid the foundation and two rows of blocks. Never finished the mailbox and what little he did was not to Postal code requirements I requested half my money back but never heard from him again he doesnt answer the phone/texts and his voicemail is always full Found a different company and they removed the incorrect foundation are on time and doing a great job

    Local BBB

    BBB of Chicago & Northern Illinois

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