Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  multiple telephone calls with no message left on voice recorder

  

  Business Response

  Date: 04/29/2025

  Hi *****, yes, that was us calling you. We had the *2612 number down as a possible "can be reached" number for ***** *** ******, with whom we're trying to reach. As you're clearly not the party we're looking to reach, we've removed your number from this case. Have a great day!

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/22/2025 Mobile text messaging I recieved-"This # is verified to rcv msgs acct related msgs from PayCourt/CCP-Debt Collector # of msgs vary Msg&DataRatesMayApplyTo optout reply STOP, HELP for info"-The seal of the county of ********** Illinios is placed at this point of text -continuing-"Hello ******,********** COUNTY IL CIRCUIT CLERK has notified us that your court fine, case # ****TR1905 for DRIVING ON SUSPENDED LICENSE is still outstanding and requires immediate attention. Amount Owed on the Case Above:$1,278.80 * # of Cases at PayCourt: 1 * Total Amount Due: $1,278.80 ************* Payment Options: *Pay instantlyonline with Apple Pay, ****** Pay, debit/credit card *Set up a payment plan that fits your budget" Placed here is a link " **********************************************************************""Need to Review Your Case? Access documents, dispute your fine, or chat live with a representative through our online portal: **********************************************************************" "Need Help? Call us at ************ or simply reply to this text for *********************** Rates May Apply, # of Msgs vary, To optout reply STOP, HELP for info.""PayCourt Court Fine Experts ****************************"Obvious error, or maybe defendant purposely give false info. Reguardless my number is in this system. If I "STOP or OPTOUT" is my number attach to this person? Regaurdless of calling or reaching out to them data will be collected. I want/have no contract or going forward as to do any business with these entities. This is obtuse to basic UCC law or business of a court or its business.The fact I could access this these links (of which I have NOT) exposes the defendant to undue exposure, or data breach. What of my phone or data? Furthermore what happens now I open this text? What information, or digital anything has entered my phone? Has my phone been invaded, or extracted from? Is mt info shared with affiliates? This systematic all world on phone should be illegal.

  

  Business Response

  Date: 04/23/2025

  Background and Clarification:
  The complainant received a text message regarding a 1993 court case for an individual named ******, referencing a fine owed to ********** County, **. The complainant asserts no connection to this case and expresses concern about data use, digital security, and potential misidentification.
  
  Our Position and Findings:
  The phone number contacted was provided by **********, a leading data vendor, via standard, yet best in class, skiptracing practices. We believe the possible link traces to ***************, which may have created a crossover in contact records.
  This process was necessary as the citing agency or the court does not collect phone numbers or SSNs at the time of citation. As a contracted agent of the ********** County Circuit Clerk, we are tasked with locating and notifying defendants under the authority of Illinois statute 730 ILCS 5/5-9-3.
  The message sent was compliant with all FDCPA and FCC requirements, clearly identified PayCourt/CCP as a collector, included opt-out instructions, and linked to a secure payment portal. It used the court seal per our authorized role.
  
  Data & Device Concerns
  The message does not install software or collect data from devices. Our links lead to secure HTTPS pages hosted within the **** secured AWS Cloud.
  No personal information was compromised, and the recipient could not access case data without authentication.
  The complainant's number has not been sold or shared and has now been permanently opted out of all contact.
  
  Steps Taken
  Weve opted the number out of all systems and contacted ********** to investigate the match error.
  Screenshots are available upon request to confirm legal compliance.
  
  Response to Requested Relief
  While we regret the inconvenience, there was no unauthorized data breach or unlawful conduct. The complainant is not liable for the debt, and no further contact will occur. We do not believe compensation is warranted but are happy to confirm the permanent opt-out and explain our legal framework and privacy practices in more detail.
  
  Sincerely,
  ***** ******
  VP of *******************start="2726" data-end="2729"> PayCourt / Credit Collection Partners

  *****@************************ | ************

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayCourt contacted me saying I owe ******** County circuit court close to $2000 for fees related to a case that was dismissed back in 2009! She advised there is no statute of limitations for county or state. Thats almost over a decade. Really? I am on **** and really cant afford to pay more than $20 monthly but if this is legit, why wasnt I contacted while bedrock was still in occupation

  

  Business Response

  Date: 12/05/2024

  Hi ******. Thanks for reaching out. I see you've also had a chance to visit with **** from our office yesterday (12/4). Couple of quick things to note... 1) here is a link to the case in question directly from the ******** County Circuit Clerk's case management system: ***************************************************************************************************************************. As you can see there were 2 counts to this case. 1 was indeed dismissed (per your recollection), but the other charge/count was not dismissed, and it has remained outstanding all these years. Looks like ******** County assigned this case to us last year and we were finally able to connect with you just recently. Although, we like to convey the legitimacy of all of this to you directly, we always encourage folks to reach out and speak with the county directly, their number is **************. Lastly, the $20/month payment plan is great! We don't want to be an extra burden to you. Please continue to work with **** in making a repayment plan that is super convenient to you and let us know how we can improve this service. Happy holidays -- PayCourt

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** Del Rey

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this complaint is about Paycourt in *********** ******** i am on the do not call registry also i sent a txt message on nobember 1st to phone number ********** after several calls telling them not to call and harass me anymore. this morning i recieved another call from them which i did not answer but i called back to tell them to not call me again..

  

  Business Response

  Date: 11/19/2024

  Hi ******. Several things to unpack here so please bear with us. First, the do not call registry is primarily for solicitation type communications. We are not soliciting anything. The state's attorney of Macoupin County Illinois hired us to reach you to you regarding your outstanding court fines. These are owed to Macoupin County (not PayCourt directly). Second, there is no statute of limitations on criminal adjudicated judgments in ********. Your attorney should've known that. We would welcome a conversation with him/her to straighten this out. Lastly, and contrary to your complaint you've spoke with several of our agents over the years MANY TIMES and yesterday was the first time we were instructed to not call you anymore. Because we absolutely respect your privacy, we removed your number. Unfortunately your cell phone was also connected to another account. We removed that one today. Also, you stated that you texted us back to a number that called you, those lines are not monitored for text messages and was never received (just an fyi). So in closing, we appreciate you reaching out but I'm afraid you're going down a possibly incorrect path due to bad/inaccurate/incomplete legal advice from your lawyer. I would highly encourage you to have your lawyer contact our VP of Operations for clarity. Her name is ***** and she can be reached at ************. We're here to help. Best regards ******. 

  Customer Answer

  Date: 11/21/2024

  Complaint: 22572731
  
  I have reviewed the business' response and am rejecting it because:i have a voice message from ***** of your company telling me i can
  text her, which i did telling her Not to contact me anymore dated november 1st. and btw you have never contacted me before october of this year. my phone records will prove, that find someone else to harass
  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 11/22/2024

  Hi ******. Apologies in our directness but we must correct your most recent response. 1) The ** you received on Nov 1 was from an agent (******) (not from our VP, *****). If you'd like to discuss this with our VP, the door is always open. 2) The first time we actually spoke with you or received your desire for us not to call you was on 11/18 (which we respected). 3) We're not looking to harass, in this particular case, we're looking to help you understand that these two Macoupin County fines are in fact owed and outstanding. Unfortunately, we've been unsuccessful in that objective. Having our VP speak with your attorney directly might be an excellent next step. If you feel that is not an option, maybe the best course of action would be for us to close this case out from our system with notes for the Macoupin County State's Attorney office, after all, per IL statute, their office is ultimately response for the collection of outstanding fines/fees. In closing, we're truly hoping not to escalate this matter further ******, but Macoupin County hired us to facilitate consumer-friendly engagement with folks that owe outstanding fines/fees. We very much understand the financial situation you explained in the original complaint and we're not looking to burden you or anyone further, that is why we offer payment plans as low as $5/month, which would show the county your good faith desire to resolve the fine/fee.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My county, Macon County, in ******** had tried getting a court document handling fee from anyone that had a child support order against them. In ********, child support for working people, is taken out of the paycheck and sent directly to ILSDU, so no need to pay at the circuit clerks office. My husband and I are recieving phone calls regulary about him owing this fee, along with every other male in macon county, I have tried to explain to Paycourt that he paid child support through ILSDU and never at the clerks office, they didnt care. I also informed them that the childern that they are talking about are 31 and 28 years old. I do not understand why we have to pay this when he does not owe child support and never paid at the clerks office, ever.

  

  Business Response

  Date: 09/25/2024

  Dear ********,
  Thank you for reaching out and sharing your concerns. We understand that the child support administrative fee can be a challenging matter, especially when payments are made directly to ILSDU, bypassing the *********************** However, based on our understanding, this assessment fee was likely outlined in the original judgment order when the support terms were first established.
  Its important to note that this issue is best addressed by the Macon County *********************** as the fee is owed to them. Our role is to collect the fee on their behalf, and we do not have the authority to modify or waive it. For further clarification, we recommend contacting the ********************** directly at **************. They also have the authority to remove this account from our office. We will cease any and all collection activity while you get the clarity you need on this matter.
  We appreciate your understanding.
  Sincerely,
  PayCourt

• Initial Complaint

  Date:09/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection company has cold called me on a weekend (their offices aren't even open) and I have no debts. It looks like they primarily deal with traffic tickets and I don't even own a car, and when I signed into their website it said ineligible.

  

  Business Response

  Date: 09/09/2024

  Hello *******. Thanks for reaching out. Yes, we did attempt to reach someone at the phone number listed in this complaint. We had a group of agents work Saturday morning (which is in fact outside of our standard working hours - good catch). And you are correct, in that we work primarily with court fine accounts (i.e. speeding tickets, etc). So it turns out we had your number down as a good "can be reached" phone number for another party. We were not trying to reach you. We've removed this phone number from that account and you won't be hearing from us again. Apologies for the confusion, but thank you again for reaching out to clear it up. Most people just ignore ignore ignore and let the frustration build. It's extremely unproductive. Anyway, thanks again, and have a great day!

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email from this business. I have an outstanding fine that tells me how much I owe. I owe half of what they say I owe. I'm on SSI and pay my bills with nothing left over for myself. All these third party businesses are shady. So, PayCourt, just leave me alone.

  

  Business Response

  Date: 07/11/2024

  Hello ******** Thank you for reaching out and for taking a moment to visit your account portal. I wanted to provide some quick points of clarity regarding your concerns about the balance. We understand your concerns. Since this fine has been outstanding in our office since 2016, it has accrued a significant amount of interest. However, the county has authorized us to waive this interest, which is great news!
  Additionally, we regularly work with individuals on SSI and would be happy to set up a very small payment plan for you. This would demonstrate to the county your good faith efforts in resolving this fine.
  If you are interested in this option, please reach out directly to our Vice ********** ****** She can be contacted at ************ or via email at *******************************

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago as a kid and young adult I broke the law and I never paid my fines. Years later paycourt finds me and I start paying my debt. No big deal. So anyway I'm in the process of buying a house and Paycourt can't seem to provide me with terms and agreements to prove what the "mandatory minimum monthly payment" should be. I've called and used the "chat" option on the website. Just to be sent another summary of what needs to be paid. Not the requested information of the mandatory minimum monthly payment. I'm sure I'm not the only person who has a bad past that is paying paycourt and is buying a house. My FHA loan depends on this info. This is information that you would think should be readily accessible from the website. But it is not. Outside of this specific issue everything about paycourt is simple and straight forward. And the telephone operators are always super polite. It probably the most polite I've ever been reminded of court cost and fines. Thank you!

  

  Business Response

  Date: 05/09/2024

  Hi ****. Thank you so much for reaching out. The request from your MTG company was very unique and honestly the first time we've come across it. I understand you spoke with our Operations VP this morning and got everything squared away. Many thanks for the positive things you mentioned in the complaint too!! Best of luck with everything!

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being asked MULTIPLE times over the years to cease and desist all calls and harassment (not just to me, but to my family members, even distant family), they are still calling. They have been told that they will not be receiving anything and if they continue to call they will be promptly hung up on and blocked. At this time Ive had to block 4 different numbers from my personal phone and my family has had to block several on theirs. They even attempted to call my late grandmother my dad still has her phone so we can listen to her voicemail sometimes. There are certain lines you dont cross, thats a pretty big one. We have all asked them politely (and, eventually, definitely not politely at all) to stop harassing us and trying to contact us. Ive had enough, it needs to stop. Theyre not getting a thing from me, and harassing my family is not going to change that.

  

  Business Response

  Date: 04/26/2024

  Hi ********, your accounts were flagged by an agent yesterday (probably at the same time this complaint was created) to be reviewed by a manager. A manager reviewed everything this morning and all 3 open/outstanding cases with ******** County Illinois have been closed by our office and are back with the Circuit Clerk and ************************* of ******** County. See attached screenshot (containing date/time stamps) for confirmation of this action. If you're interested in receiving proper closure on these cases, the ******** County Circuit ************** phone number is **************. And for reference, the 3 case numbers are 2014TR1272, 2014TR1114, & 2014CM91. Have a great day. 

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycourt contacts my phone 3+ times a day, every day attempting to reach *********************** in regards to ****** County fees. We do not know ***********************, he is not at my number, nor will he ever be at my number. I would like the company to update their records and remove my number from their information and stop calling my phone. I have dealt with their harassment over something that has nothing to do with me, for long enough.

  

  Business Response

  Date: 04/11/2024

  This number has been removed from the account. For the (public record), we've never called more than once a day and we've NEVER BEEN TOLD THIS WAS A WRONG NUMBER. You spent more time generating a BBB complaint than to simply tell us it was a wrong number. Problem would've been solved. a long time ago. 

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************