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Business Profile

Restaurants

KFC Store #G135787

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/11/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I visited the ************** ************************************************************************************* on 11-30-2023 at 2:31pm. I went to the Drive through window ordered an 8 piece chicken meal with sides. I handed the window attendant my debit card. She swiped it and handed back to me. She went to full my order when she returned to the window she said I need to see your card again the transaction didnt process So I handed it to her again. I immediately got on my bank account and seen two transactions for***** dollars each. I tell her she goes and gets the shift manager he says dont worry you wont be charged double so I leave. Call my bank and both transactions clear my account. I have contacted the *** IN *********** over this several times the store manager says shes has no idea how to fix it. She says it is happening all the time. *** contacted the *** corporate office everyday for 7 day now with no response back. Not a email, telephone or text to me about a refund. My ticket number is **** I feel like I shouldnt have had to go to this extreme to get ***** dollars.

    Business response

    12/11/2023

    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #G135787 OPN ************************************************************************************* **********

    Owner Info

    *********************** *********************************************************************

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BBB Rating & Accreditation

C-

This business is not BBB Accredited

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Contact Information

510 N Webster St

Taylorville, IL 62568-1571

(217) 824-8137

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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