Complaints

This profile includes complaints for B & B Construction's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  B & B Construction

  2 Hodge St Tilton, IL 61832

• 

  B & B Construction

  69 Henderson St Danville, IL 61832-8438

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B & B Construction was selected as the contractor to replace my roof that was damaged by hail. Hail storm occurred on 3/31/24. My insurance is paying for the replacement roof. We gave them the first check which was $11,400 on 5/9/24. They told me it would be 2-3 weeks until they could get to my roof. They have not done any work and I cannot get ahold of the Owner, ******* ****. The replacement work has to be completed by 3/31/25 or I will not receive the 2nd check from my insurance company. After reviewing B & B's ******** page, it appears they are a fake business and it is all a scam. They have also done this to my neighbor. He has still not gotten his roof replaced. I need my money back so I can hire an actual roofing company. My roof is now leaking and needs fixed asap but I need my money back to proceed.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an insurance claim to get roof repairs done due to hail damage and gave them a check for $13,534.55 to start work 4 months went by with no contact and called to find out why they didn't start. After many calls with no answer I finally got a call back. They told me they were coming in a week. They did not show to do the work and no call either. I called again and told them I wanted m y money back and have been strung along ever since. I gave them the check on 6/12/2024 with a date of 6 weeks for the. To come and do the work.

  Business Response

  Date: 12/02/2024

  Case is in Court case # ******* ( ********** County IL) 

  Customer Answer

  Date: 12/07/2024

  B and B construction filed a lawsuit against me in the amount of $9,880.00 on 12-2-2024. This amount is less than I originally gave them on 6-12-2024 to start the work that was never performed. Also I received a text message saying they were doing so weeks ago but nothing came when they said it would.

  Business Response

  Date: 01/06/2025

  I have responded to this both parties have lawyers and are in court at this time . 

  Business Response

  Date: 03/14/2025

  On October 20, 2024, a representative from B&B Construction visited Mr. *******' residence to deliver materials required to commence the contracted project. At that time, Mr. ******* refused the delivery of materials and threatened the employee with the involvement of law enforcement, the Better Business Bureau, and legal counsel. Subsequently, on October 20, 2024, a cancellation of contract was emailed to Mr. *******; however, he did not sign or return the document to B&B Construction. On October 21, 2024, a representative from B&B Construction engaged in a conversation with Mr. ******* and reviewed the specific terms of the contract he had signed, particularly concerning the cancellation policy. On December 2, 2024, B&B Construction filed a small claims action against Mr. ******* at the ********* County Courthouse in Danville, Illinois. A court date of January 6, 2025, has been scheduled for both B&B Construction and Mr. ******* regarding the breach of contract. The court case number assigned to this matter is *******, with B&B Construction as the plaintiff and **** ******* designated as the defendant, residing in ********* County, Illinois.

  
  

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B B has been impossible and traumatizing to work with. Signed contract with them in October20 to do my roof and fix my siding due to hail. Roof done late November.Then they were to fix/paint the siding in early Spring21. March21 repeatedly told work to start, it did not - until late November - too cold to paint. Expressed my concerns to *** * who came to my house and suggested I tell insurance work was done to get final payment and find someone else to do the work. I told him this was insurance fraud - I never would do that- they hadn’t done the work & they had over $20,000 from insurance? This conversation was witnessed by a 3rd party unrelated to myself I signed over every check I have received $13,000 Oct20, $7000 March21 understanding that BB would submit the final invoice upon completion for $6000 Because of **** suggestion I sent BB an email. Bradley came over to talk me into continuing work with them. He told me I would not have to speak with *** again, to block his number, the work would be done in the spring and insurance would cover the work. Someone finally came to work on my property in June. Job done late July (2 years later.) Kyle informed he would take care of the insurance. 9/14 8pm *** * showed up at my door demanding a $9000 insurance check. 9/15 9am shows up again and says I better come up with the check or that I owe them $9000. 9/15 9am-called insurance company to get info & clarify if there was anything I needed to do – adjuster said he had not received anything or spoken to them for over a year. They send email of required materials which he copies me. 9/19 8am Called owner with the intent of making sure he received the email from the adjuster. Owner was incredibly unprofessional and threatening. I forwarded the email to new address 9/19 8:40 called adjuster who sent another request for completion material I want them to do their job and send in the final receipts to my insurance so this 2 year long nightmare will end

  Business Response

  Date: 09/28/2022

  We do agree that this insurance claim has been impossible and traumatizing to us as well. We did sign a contract late October of 2020. The roof was done late November of 2020. With a storm this big the roof was done in a timely manner. We reached out to ******s insurance company multiple times because they paid for 11 sq total and it was 28 sq with multiple layers and space decking that we had to sheet. This insurance adjuster has been the main problem throughout this whole deal. We sent stuff to him, and he would say he doesn’t have it and would reach out again and he would not contact us back for a month or longer. Me as the owner of B&B Construction had other work stopped due to only collecting a $13,000 check at the time and we were way over our limit. ******s insurance adjuster did not want to work with us and advised her not to tell us anything and made this process difficult to deal with. We finally received in March of 2021 an additional $7,000 check that went toward the siding of the house. We painted to exterior of the house and garage to the homeowner’s request. Even with the $7,000 given for the siding which the homeowner wanted to use for the painting part we have still been out of money since the roof has been completed and only received $13,000. We have explained to the homeowner and insurance adjuster time and time again. After this we proceeded with the project, got the work 100% done in August 2022 and never heard anything back from the homeowner or the insurance adjuster. Once again, the insurance adjuster claimed we never sent them anything so as we are switching over to our new software program we are going through our files, and we see that we’re owed $9,000+ from work that we have done. So, we called the insurance company and requested we did not speak to her adjuster ********* * ******* *** **** *** **** that we talked to. He told me that the homeowner sent in a picture of all work completed and that a check has been sent out, but he couldn’t tell if the check has been cashed. After I received that information, yes, I sent out a sales rep as any other company would to see if the homeowner received a check as the homeowners insurance company told me over the phone. Which she said she didn’t receive. We contacted the insurance company again and they said we had to talk to her adjuster by email or over the phone which we had multiple times in the past with no response, so we sent the supplement in again. After a week or so we received no information from the adjuster so I called *****, and I was very nice with her explaining that the insurance company told us she had us on a block not to talk to the insurance company and since this has been going on for years, we would have no choice but to file a lawsuit against her. The homeowner became rude to me on the phone and contacted employees saying rude things to them. I explained to the homeowner just because I own the company doesn’t mean I can take a $9,000 loss from her or anyone else. I told her I would just file with the Vermilion County Courthouse and have thecourt system deal with it. I got off the phone with her and she wrote me an apology letter for how frustrating, rude, and all the mean things she said about me and the company. The insurance company also reached out and started to finally answer our emails. After talking to the insurance adjuster, we thought it was handled and he said the homeowner would have the check in 48 hours and that has not happened, so we have no other choice but to take legal action. We also filed a complaint with the Illinois Department of Insurance.