ComplaintsforB & B Construction

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Storm damage from 6-29-23 to my mom’s house in Danvillle, IL Tree limb fell on house and put a hole in roof and ceiling. My brother hired them in June 2023 and they asked for the money up front. Only did half of job-took limb off roof, repaired roof, & cut down damaged tree, We contacted them several times to finish job but never did for a year! Got a warning letter from City of Danville, IL in Jan. 2024 to clean up brush piles. Had to hire someone else to clean up brush piles, cut up downed tree, and other branches hanging in another tree and haul away. Also had to hire another person in July 2024 to fix ceiling inside house never fixed by them.

  Customer response

  07/15/2024

  $2350.00 had to be paid to finish the job B &  B Construction didn’t finish.  B & B even told the insurance company they finished the job.

   

  ****** ********

• Initial Complaint

  09/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  B B has been impossible and traumatizing to work with. Signed contract with them in October20 to do my roof and fix my siding due to hail. Roof done late November.Then they were to fix/paint the siding in early Spring21. March21 repeatedly told work to start, it did not - until late November - too cold to paint. Expressed my concerns to *** * who came to my house and suggested I tell insurance work was done to get final payment and find someone else to do the work. I told him this was insurance fraud - I never would do that- they hadn’t done the work & they had over $20,000 from insurance? This conversation was witnessed by a 3rd party unrelated to myself I signed over every check I have received $13,000 Oct20, $7000 March21 understanding that BB would submit the final invoice upon completion for $6000 Because of **** suggestion I sent BB an email. Bradley came over to talk me into continuing work with them. He told me I would not have to speak with *** again, to block his number, the work would be done in the spring and insurance would cover the work. Someone finally came to work on my property in June. Job done late July (2 years later.) Kyle informed he would take care of the insurance. 9/14 8pm *** * showed up at my door demanding a $9000 insurance check. 9/15 9am shows up again and says I better come up with the check or that I owe them $9000. 9/15 9am-called insurance company to get info & clarify if there was anything I needed to do – adjuster said he had not received anything or spoken to them for over a year. They send email of required materials which he copies me. 9/19 8am Called owner with the intent of making sure he received the email from the adjuster. Owner was incredibly unprofessional and threatening. I forwarded the email to new address 9/19 8:40 called adjuster who sent another request for completion material I want them to do their job and send in the final receipts to my insurance so this 2 year long nightmare will end

  

  Business response

  09/28/2022

  We do agree that this insurance claim has been impossible and traumatizing to us as well. We did sign a contract late October of 2020. The roof was done late November of 2020. With a storm this big the roof was done in a timely manner. We reached out to ******s insurance company multiple times because they paid for 11 sq total and it was 28 sq with multiple layers and space decking that we had to sheet. This insurance adjuster has been the main problem throughout this whole deal. We sent stuff to him, and he would say he doesn’t have it and would reach out again and he would not contact us back for a month or longer. Me as the owner of B&B Construction had other work stopped due to only collecting a $13,000 check at the time and we were way over our limit. ******s insurance adjuster did not want to work with us and advised her not to tell us anything and made this process difficult to deal with. We finally received in March of 2021 an additional $7,000 check that went toward the siding of the house. We painted to exterior of the house and garage to the homeowner’s request. Even with the $7,000 given for the siding which the homeowner wanted to use for the painting part we have still been out of money since the roof has been completed and only received $13,000. We have explained to the homeowner and insurance adjuster time and time again. After this we proceeded with the project, got the work 100% done in August 2022 and never heard anything back from the homeowner or the insurance adjuster. Once again, the insurance adjuster claimed we never sent them anything so as we are switching over to our new software program we are going through our files, and we see that we’re owed $9,000+ from work that we have done. So, we called the insurance company and requested we did not speak to her adjuster ********* * ******* *** **** *** **** that we talked to. He told me that the homeowner sent in a picture of all work completed and that a check has been sent out, but he couldn’t tell if the check has been cashed. After I received that information, yes, I sent out a sales rep as any other company would to see if the homeowner received a check as the homeowners insurance company told me over the phone. Which she said she didn’t receive. We contacted the insurance company again and they said we had to talk to her adjuster by email or over the phone which we had multiple times in the past with no response, so we sent the supplement in again. After a week or so we received no information from the adjuster so I called *****, and I was very nice with her explaining that the insurance company told us she had us on a block not to talk to the insurance company and since this has been going on for years, we would have no choice but to file a lawsuit against her. The homeowner became rude to me on the phone and contacted employees saying rude things to them. I explained to the homeowner just because I own the company doesn’t mean I can take a $9,000 loss from her or anyone else. I told her I would just file with the Vermilion County Courthouse and have thecourt system deal with it. I got off the phone with her and she wrote me an apology letter for how frustrating, rude, and all the mean things she said about me and the company. The insurance company also reached out and started to finally answer our emails. After talking to the insurance adjuster, we thought it was handled and he said the homeowner would have the check in 48 hours and that has not happened, so we have no other choice but to take legal action. We also filed a complaint with the Illinois Department of Insurance.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contacted B&B to repair hail damage to my siding. **** ****** came to my home, viewed the damage, and looked over my insurance claim 10/07/21. He stated his company would be able to do the work for the amount stated in the claim and he would be able to have a dumpster at my home and start work in a few days. I explained to him that my deadline to submit a claim was 11/11/21, and he assured me that he was able to make this deadline. For over a month he did not do the work. I contacted him several times to see when he would start, and he never gave a direct answer, but would always confirm that he would make the deadline. He took my deposit and never showed to do the work. I tried to get the work done all the way until my deadline, when he informed me he was out of town. I can't afford to pay someone for doing nothing, and I would like my refund.

  Customer response

  12/06/2021

  Hello, this email is regarding case ********. I was contacted by the company directly, and this matter was resolved.

  
  

  

  Business response

  12/06/2021

  This is a response to the complaint . We did have the material there on 11-11-21 plus contacted the insurance company. Its was dark and she did not see it . The job has been completed & paid in full and the customers are VERY HAPPY .  
  

   

  Thanks

   

  ******* ****

  President/CEO

  B&B Construction

  Customer response

  12/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hello, this email is regarding case ********. I was contacted by the company directly, and this matter was resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩