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ComplaintsforP.A.W.S. (People's Animal Welfare Society)
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
PAWSTinley Park claims to want to find homes & wants the best for their animals yet I completed the online app in late January, got approved for the pet I wanted but after 13 emails(only 4 PAWS responses), & two visits in almost a month, I still dont have Jinx, the cat of my choice. I was asked several follow up questions & told she had special needs. I asked for an appointment to meet Jinx & asked again, again & again Response was slow. I was finally granted the appmt for 2/13/22. Jinx was in bad shape- withdrawn, had a tooth pulled & had severely knotted fur but I wanted her anyway. While there, I was advised that if I chose to adopt her that day, I would have to also take her meds & continue to administer antibiotics for 5 more days. I proposed she stay there until meds were done so her first impression of me wont be horrifically stressing her more than necessary. I was advised that their policy would not allow them to hold her so I should send an email immediately asking for another appointment for after her last dose on Thursday: If still available I could adopt her then. I sent that email the very next morning. I sent another days later. No response was received in 5 days so I called and was told Jinx was still available but I needed to send an email to get an appointment to come in. I did that AGAIN. A day later 2/20/22 @ 6:57am I received a response saying there was much interest in Jinx & since off meds, she was not enjoying other cats so she was best in a single cat home: Besides, she has an appointment coming in to see her. I responded that the cat is in pain from the knots & only 3 days w other cats is not a judge. I called & was told walk in **************** were allowed. I arrived within an hour, advised the front desk I had an app on file & ready to adopt Jinx. The same volunteer I had Sunday now said she couldnt let me do that - Jinx had someone coming in Monday nite. I mentioned no holding & was still refused. Shes still there after that appmt!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.